Starwood Lurker

If you want credit for all three rooms to go to you, they will have to be registered in your name and paid for by you. This pretty much means that your father's SPG number is going to have to be presented at check-in rather than being on the original reservation. Ask them to honor his in-hotel benefit at check-in; however, also realize that this can cause confusion later, which might lead to you being credited for only two rooms and him getting credit for his.

That's about the best advice I could offer in this particular situation.

Sincerely,


William R. Sanders
Customer Service Coordinator
Starwood Preferred Services

[email protected]

sk3

Thanks Mr. Sanders!

I've been poking around on SPG.com since I posted and I see that when you input 3 rooms on the first reservation page and then you select a room type it actually brings you to a screen that asks for the individual names and SPG numbers or it gives a box for you to check which says "Use Room 1 Name" -

so I just want to make sure I do this right - am I correct in assuming that I shouldn't enter my family's names but rather check the "Use Room 1 Name" in order to get the all the points?

And a second question - when you're in SPG.com and request 3 rooms, all it's letting me do is select one room type for all 3 rooms - is there a way to select 2 king rooms and one room with 2 double beds? Or do I have to do that in the "Special Comment's" section?

Thanks again for your help. (You were instrumental in helping with my family's last milestone - my parents 50th Wedding Anniversary spent at the Sheraton Grand Hotel in Edinburgh!) My family are all quite intrigued about this Lurker I keep talking about!

Starwood Lurker

If you book these online, do one room at a time only, each booked in your own name. In other words, get a separate confirmation number for each room, but be sure that you are listed as the guest.

The alternative is to book it through the Customer Contact Center, but I am assuming that you are collecting web booking bonuses. For what its worth, doing it this way online might net you three of them for this one stay.

Sincerely,


William R. Sanders
Customer Service Coordinator
Starwood Preferred Services

[email protected]

sk3

Thanks again Mr. Sanders - I'm glad I asked. When I had read that multiple rooms had to be on a master bill or one folio I thought that meant booking it with one confirmation number...
I hope you're off to a wonderful 4th of July weekend!

anamaniac

A bunch of friends and I are going to Vegas this summer and I booked us 4 rooms at the Alladin. Assuming I check in for everyone at once and put the rooms on my credit card, would I get SPG points for all 4 rooms/stays or just 1?

I apologize if that question has been asked before. I could not find it when doing a search...

Starwood Lurker

Officially, you can be credited for the Starpoints on a total of three rooms; yours plus two others. In order to do so, you have to be the registered guest for all three rooms and personally settle all the charges associated with them at check-out. You would receive one stay credit for as many nights as you stay in your room, not everyone else's collectively-speaking.

Anything other kind of result would be YMMV.

Sincerely,


William R. Sanders
Customer Service Coordinator
Starwood Preferred Services

[email protected]

toomanywords

William, do you know whether guests in other rooms I booked would be entitled to any Gold benefits because my SPG number is on the reservation? Can they request 4 p.m. checkouts as well, for example, or can I only get that in my room? And would I get 3 points per dollar on their rooms, or only mine?

I recently booked several rooms for a stay at the Sheraton Philadelphia City Center later this month, so I'm curious.

Thanks...

Starwood Lurker

The Gold member benefits are for you only since you are the Gold member. You would get three points per eligible dollar on their room charges.

Sincerely,


William R. Sanders
Customer Service Coordinator
Starwood Preferred Services

[email protected]

toomanywords

Thanks for the clarification. We'll have to move everyone's stuff into my room the morning of our last day, I guess.

Starwood Lurker

I'm assuming that none of these colleagues are members or they are Preferred level and don't care about collecting the points?

You could have them enrolled into SPG through AAA to be Preferred Plus members, which also get 4 PM late check-out; however, that might confuse the issue of getting all the points credited to your account for their stays, especially if they start presenting cards at check-in and changing the name of record.

Your call on that one.

Sincerely,


William R. Sanders
Customer Service Coordinator
Starwood Preferred Services

[email protected]

ashi_seattle

As the most frequent flyer in my (extended) family, I have planned vacations where I book (and pay for) more than 1 room. As William noted, you get points for each room (max 3) but only 1 stay credit.

With respect to late checkout, before you resort to consolidating luggage, I would stop by the lobby the day before and politely ask the Manager if he can help you out by accomodating a late-checkout for the other rooms. Explain your situation and tell him that you are a Gold member, but you know that only applies to your room only. I think that if you are courteous and don't act like you deserve it, your chances are very good (barring a big convention coming in, etc.). Many hotel guests get late-checkout every day without any program status. They are not required to grant it from an SPG standpoint, but may anyway simply as a courtesy, especially if there is no reason not to.

sdflyer04

I took the double stay credit offer and should easily make platinum as a result. Yippee! I've been treated quite well as a gold and before that as a AAA/credit card preferred guest.

My question is what to expect when I'm traveling with my family and I book 2 rooms. I've never been upgraded to a suite as a Gold. But, when I've booked 2 rooms, they have always upgraded both rooms. I'm not expecting them to give me 2 suites. But, I'm wondering if they might give me a suite and an adjoining room, etc.

Just wondering what to expect and looking forward to seeing what happens.

SDFLYER

Kagehitokiri

I would think the only suites with adjoining rooms are the very large 1BR Presidential/etc suites.

Maybe the properties where you're seeing both rooms upgraded regularly will upgrade your second room to your usual upgrade as Gold, while you get suite?

Hopefully you'll get lucky with some 2BR suite upgrades sometime

Starwood Lurker

By policy the upgrade is intended to be for the member, so whatever room the member has is the one that is subject to being upgraded. I've seen others report here at Flyertalk that some hotels are more generous than this on occasion, so YMMV. However, I would expect and look forward to only your room being upgraded.

Sincerely,


William R. Sanders
Customer Service Coordinator
Starwood Preferred Services

[email protected]

sdflyer04

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I won't be complaining and it would be a nice problem to have. But, the reason that I raise the question is that when I travel with my children, we need to have adjoining rooms. We've often have both rooms upgraded to the club floor or a preferred view etc. as a gold. Now I'm wondering if I were to get a terrific suite upgrade for one of the rooms whether I'd actually end up turning it down in order to have adjoining rooms.