Nov 25, 2015, 3:31 am
Last edit by: KENNECTED
Earn 2,500 bonus Starpoints® between November 20 and February 29, 2016, when you book and pay for a stay using your registered American Express® Card and use SPG KeylessTM during that stay.
Offer valid for one stay only.
Details & Registration :
http://www.spgpromos.com/amexkeyless...language=en_US
List of participating properties :
https://www.spgpromos.com/keyless/?a...sPromo_Ann_ENG
T&Cs :
Registration and Earning
Members must register for this offer online with a valid SPG account number at spg.com/amexkeyless by February 29, 2016, midnight Eastern Time (ET). Card Members who have registered for this offer, downloaded one of the SPG mobile apps, registered their mobile device, and opted in to SPG Keyless are eligible to receive a one-time 2,500 Starpoints bonus for one (1) consumed stay between November 20 and February 29, 2016 (the "promotion period").
Card Members must book and pay using their American Express® Card. Bookings made prior to the promotion period are eligible for this offer, but only eligible stays consumed during the promotion period will receive the bonus. Registered members may earn a maximum of 2,500 bonus Starpoints during the promotion period with a one room max. This bonus is eligible at participating SPG Keyless properties.
Bonusing
You must first register for this offer, download one of the SPG mobile apps, register and opt in for SPG Keyless and then book and pay for a stay using your American Express® Credit or Charge Card. For more information on SPG mobile apps and keyless, please visit www.spg.com/keyless.
Must be a member of Starwood Preferred Guest to register for offer and receive Starpoints. Enroll for free at spg.com. Bonus Starpoints will post to the registered member's account within 2–4 weeks after the qualifying stay posts.
Eligible Stays
An Eligible Stay is defined as one or more consecutive nights paying an Eligible Rate at a participating SPG Keyless W®, Aloft®, or Element(SM) property regardless of the number of check-ins or checkouts that occurs and post to the member's Starwood Preferred Guest® account. Eligible Stays with at least one night in the promotion period will receive a bonus. An Eligible Rate is any rate that is eligible to earn Starpoints in the Starwood Preferred Guest program. A description of SPG-participating hotels and resorts and of Eligible Stays and Eligible Rates can be found at spg.com under Terms & Conditions of the SPG program. See Section 1.4 b iii for the complete definition of Eligible Rates.
Qualifications and Starwood Terms
All promotions are subject to the Starwood Preferred Guest program terms and conditions, which are subject to change without notice and can be found at spg.com. Offer is applicable to individual members only and not to groups. Not responsible for clerical or typographical errors. Starwood reserves the right to discontinue this offer at any time. Fulfillment of the offer is the sole responsibility of Starwood. To update your communication preferences or learn about our privacy practices, view our Privacy Statement on spg.com/privacy, or access our privacy information line by calling 1-877-782-0071 in the U.S. and Canada or +353-21-4930474 in all other countries. Starpoints, SPG, Preferred Guest, Sheraton, Four Points, W, Aloft, The Luxury Collection, Le Méridien, Element, Sheraton, St. Regis, Tribute Portfolio and their respective logos are the trademarks of Starwood Hotels & Resorts Worldwide, Inc., or its affiliates. Void where prohibited by law.
Offer valid for one stay only.
Details & Registration :
http://www.spgpromos.com/amexkeyless...language=en_US
List of participating properties :
https://www.spgpromos.com/keyless/?a...sPromo_Ann_ENG
T&Cs :
Registration and Earning
Members must register for this offer online with a valid SPG account number at spg.com/amexkeyless by February 29, 2016, midnight Eastern Time (ET). Card Members who have registered for this offer, downloaded one of the SPG mobile apps, registered their mobile device, and opted in to SPG Keyless are eligible to receive a one-time 2,500 Starpoints bonus for one (1) consumed stay between November 20 and February 29, 2016 (the "promotion period").
Card Members must book and pay using their American Express® Card. Bookings made prior to the promotion period are eligible for this offer, but only eligible stays consumed during the promotion period will receive the bonus. Registered members may earn a maximum of 2,500 bonus Starpoints during the promotion period with a one room max. This bonus is eligible at participating SPG Keyless properties.
Bonusing
You must first register for this offer, download one of the SPG mobile apps, register and opt in for SPG Keyless and then book and pay for a stay using your American Express® Credit or Charge Card. For more information on SPG mobile apps and keyless, please visit www.spg.com/keyless.
Must be a member of Starwood Preferred Guest to register for offer and receive Starpoints. Enroll for free at spg.com. Bonus Starpoints will post to the registered member's account within 2–4 weeks after the qualifying stay posts.
Eligible Stays
An Eligible Stay is defined as one or more consecutive nights paying an Eligible Rate at a participating SPG Keyless W®, Aloft®, or Element(SM) property regardless of the number of check-ins or checkouts that occurs and post to the member's Starwood Preferred Guest® account. Eligible Stays with at least one night in the promotion period will receive a bonus. An Eligible Rate is any rate that is eligible to earn Starpoints in the Starwood Preferred Guest program. A description of SPG-participating hotels and resorts and of Eligible Stays and Eligible Rates can be found at spg.com under Terms & Conditions of the SPG program. See Section 1.4 b iii for the complete definition of Eligible Rates.
Qualifications and Starwood Terms
All promotions are subject to the Starwood Preferred Guest program terms and conditions, which are subject to change without notice and can be found at spg.com. Offer is applicable to individual members only and not to groups. Not responsible for clerical or typographical errors. Starwood reserves the right to discontinue this offer at any time. Fulfillment of the offer is the sole responsibility of Starwood. To update your communication preferences or learn about our privacy practices, view our Privacy Statement on spg.com/privacy, or access our privacy information line by calling 1-877-782-0071 in the U.S. and Canada or +353-21-4930474 in all other countries. Starpoints, SPG, Preferred Guest, Sheraton, Four Points, W, Aloft, The Luxury Collection, Le Méridien, Element, Sheraton, St. Regis, Tribute Portfolio and their respective logos are the trademarks of Starwood Hotels & Resorts Worldwide, Inc., or its affiliates. Void where prohibited by law.
Promo : 2,500 bonus Starpoints for one Keyless stay which is paid with Amex
Feb 16, 2016, 7:10 pm
#151
Join Date: Jan 2006
Location: Atlanta but Washington DC will always be home.
Programs: Marriott LTP, Hilton Diamond, Accor Gold, Hyatt Explorist,, Delta Plat,
Posts: 2,070
I've yet to be able to get Keyless to work. Two reservations, one at the Aloft in Ashburn, VA and one at the Element Arundel Mills.
I completed the basics at both the day before my stay.
For the Aloft, I got the message "Stop By." The Agent at the front desk told me they hadn't been able to get Keyless to work for any guest so far that evening.
For the Element, the screen never changed from "Keyless Requested" so I also had to check-in at the front desk (which...incidentally was really annoying because there was only one associate checking in an entire flight crew and 2 other guests).
I'll be emailing the App team and hoping they push through the 2,500 points because I did try to go Keyless (and, frankly, I wish it would work...I'd love to avoid the front desk -especially if a line- and go straight to my room).
I completed the basics at both the day before my stay.
For the Aloft, I got the message "Stop By." The Agent at the front desk told me they hadn't been able to get Keyless to work for any guest so far that evening.
For the Element, the screen never changed from "Keyless Requested" so I also had to check-in at the front desk (which...incidentally was really annoying because there was only one associate checking in an entire flight crew and 2 other guests).
I'll be emailing the App team and hoping they push through the 2,500 points because I did try to go Keyless (and, frankly, I wish it would work...I'd love to avoid the front desk -especially if a line- and go straight to my room).
Feb 16, 2016, 11:19 pm
#152
Used to be 'flymanbeast'
Join Date: Jul 2011
Programs: Delta silver/marriot platinum
Posts: 2,795
I got the 2500 points even though the keyless app did not work for me...
Feb 17, 2016, 6:02 pm
#153
FlyerTalk Evangelist
Join Date: Oct 2011
Location: ATL
Programs: DL Scattered Smothered Covered Medallion, Some hotel & car stuff, Kroger Plus Card
Posts: 10,745
I get that it's a new program, but I'm having trouble figuring out why the compatible phone list is so short. Basically it's iPhones, Samsung Galaxies, HTC One (ironically, my 3-year-old phone I just got rid of), Moto Droid (which one?), and Nexus 5.
Is it really that difficult to make this thing work with NFC/BT standards common to most of today's phones? And if so, I at least wish the app would stop telling me my stays are keyless eligible and flashing the promo in my face, only to tell me my device isn't compatible when I tap on it.
Sorry...gripe over.
Feb 17, 2016, 6:37 pm
#154
Join Date: Jun 2013
Location: Helsinki, Finland
Programs: AMEX Plat / AY Plat, BA GGL-CCR / Bonvoy Titanium (LTP)
Posts: 474
The dev team is not very focused on Android, but luckily most of the bugs I have seen (and filed) are just confusion on the user interface and not key function. Now here's a suggestion for a Keyless promo: give points for feedback/bug reports/improvement suggestions, I'm guessing that would give material for management decisions!
Feb 20, 2016, 6:03 pm
#155
Join Date: Sep 2009
Location: Somewhere between YXU and YYZ
Programs: Marriott Lifetime Titanium Hilton Diamond AC*75K
Posts: 618
Is a stay with check-in on Feb 29 and leaving next day (March 1st) considered to be within the promo period?
I always forget whether its the check-in date or check-out date that counts.
I always forget whether its the check-in date or check-out date that counts.
Feb 22, 2016, 2:41 am
#156
Company Representative - Starwood
Join Date: Jan 2011
Location: Guangzhou
Programs: SPG
Posts: 1,021
Yes, it will be considered to be within the promotion period.
Best Regards,
Christina Zhou
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Feb 22, 2016, 6:33 am
#157
Join Date: May 2002
Location: STL
Programs: DL PM/1MM, DL SkClub LT, Marr LT Plat, IHG Plat, HH Diam
Posts: 2,001
My apologies for the inconvenience, but if you haven't sent any of these issues to the SPG App team for their review, you can do so by sending an email to [email protected].
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Hello xxxxxxx,
Thank you for contacting SPG App Support and bring the SPG Keyless American Express Promotion to our attention.
We have forwarded the necessary information to the Promotion Team to rectify. Please Keep in Mind: Bonus Starpoints will post to your account within 5 to 7 business days.
If you have any other concerns with the app, please feel free to let us know at [email protected].
Best Regards,
XXX XXXXX
SPG App Support Specialist
Starwood Hotels & Resorts Worldwide
Last edited by AZ Travels the World; Feb 22, 2016 at 11:52 pm Reason: Redact SPG employee's name, per FT rules
Feb 22, 2016, 10:35 am
#158
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
I sent an email to the address above and received the response below. So I'm now at 3 phone calls + one email and am still unsuccessful trying to get this promo posted. Now the app team is passing off my request to the promotions team. I wish someone would take ownership of this issue and assist with a resolution! Very frustrating
Hello xxxxxxx,
Thank you for contacting SPG App Support and bring the SPG Keyless American Express Promotion to our attention.
We have forwarded the necessary information to the Promotion Team to rectify. Please Keep in Mind: Bonus Starpoints will post to your account within 5 to 7 business days.
If you have any other concerns with the app, please feel free to let us know at [email protected].
Best Regards,
XXXXXXXXX XXXX
SPG App Support Specialist
Starwood Hotels & Resorts Worldwide
Hello xxxxxxx,
Thank you for contacting SPG App Support and bring the SPG Keyless American Express Promotion to our attention.
We have forwarded the necessary information to the Promotion Team to rectify. Please Keep in Mind: Bonus Starpoints will post to your account within 5 to 7 business days.
If you have any other concerns with the app, please feel free to let us know at [email protected].
Best Regards,
XXXXXXXXX XXXX
SPG App Support Specialist
Starwood Hotels & Resorts Worldwide
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Feb 26, 2016, 8:44 pm
#159
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Marriott Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond , Hyatt Globalist
Posts: 2,615
Promo : 2,500 bonus Starpoints for one Keyless stay which is paid with Amex
I understand that the T&C s state that points will post within 2-4 weeks. In my experience with other promos, points typically post much more quickly.
In practice, how quickly have points been posting for you?
Just curious, because it has been about 2 weeks for me.
Thx
In practice, how quickly have points been posting for you?
Just curious, because it has been about 2 weeks for me.
Thx
Feb 26, 2016, 9:06 pm
#160
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,668
it took about 8 weeks & multiple follow ups for the points to post....
Feb 26, 2016, 9:08 pm
#161
Join Date: May 2002
Location: STL
Programs: DL PM/1MM, DL SkClub LT, Marr LT Plat, IHG Plat, HH Diam
Posts: 2,001
Feb 27, 2016, 9:46 am
#162
FlyerTalk Evangelist
Join Date: May 1998
Location: Texas, U.S.A.
Posts: 19,523
Promo : 2,500 bonus Starpoints for one Keyless stay which is paid with Amex
Just chiming in to say y'all are not alone. Still waiting too. Nothing since this January 19th email:
"Thank you for contacting SPG App Support.
We appreciate you taking the time to reach out to us regarding your recent SPG Keyless stay, and sincerely apologize for any inconveniences. We are aware of the issue some members are experiencing with this 'Error 500' and have provided your screenshot and device information along to the app developers for further investigation. We appreciate your patience and understanding as we work towards a resolution.
In regard to our current AMEX Promotion, we have forwarded you information to our Promotional Team for further consideration. Should you qualify for the Promotion, Bonus Starpoints will post to your account as soon as possible."
"Thank you for contacting SPG App Support.
We appreciate you taking the time to reach out to us regarding your recent SPG Keyless stay, and sincerely apologize for any inconveniences. We are aware of the issue some members are experiencing with this 'Error 500' and have provided your screenshot and device information along to the app developers for further investigation. We appreciate your patience and understanding as we work towards a resolution.
In regard to our current AMEX Promotion, we have forwarded you information to our Promotional Team for further consideration. Should you qualify for the Promotion, Bonus Starpoints will post to your account as soon as possible."
Feb 28, 2016, 2:52 pm
#163
Join Date: Jul 2003
Location: CT/ Germany - Ich spreche deutsch
Programs: UA 1K, Bonvoy LTTE, HH Dia, HY Expl
Posts: 4,656
Promo : 2,500 bonus Starpoints for one Keyless stay which is paid with Amex
Why does SPG sometimes make things so darn difficult??? Couldn't get the app to work for my last stay at the Element FRA. Lurkers helped me get the technical issue resolved after I posted here. Checked in today at the Element Miami Doral and hoped to get the points only to find out that I can't do keyless because I had 3 rooms on my reservation! Seriously? Due to the three rooms I am not showing on the hotels list to give me the Keyless entry. They can't figure this freaking thing out and I guess I'm not getting 2500 points after trying at 2 hotels during the promotional period. Completely unacceptable that they can't make this work if you have more than one room reserved under one reservation number! I guess bringing SPG numerous rooms is a reason the penalize Platinum members by not letting them earn bonus points.
Feb 28, 2016, 3:49 pm
#164
Join Date: Sep 2015
Location: Shinjuku, Tokyo
Programs: Accor Plus Plat, Marriot Plat, AF Silver
Posts: 315
Same here, 5 weeks and still nothing showing up.
Julien
Julien
Feb 29, 2016, 5:18 am
#165
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,520
I stayed at Element Vaughan a few days ago. Everything went well except I couldn't open the door to my room with my iPhone. Lock flashed green several times, but door didn't unlock. FDA assured me I would get my points. We'll see.
