ws8n

Not the best SPG property. Suggest staying at St Regis or GH Bangkok next time if you are looking for something upscale.

There are lots of nice hotels in Bangkok, and I'm sure you will find something that suits your needs.

Dr. HFH

OK, got it. I just didn't understand what you were talking about.

lingua101

Picture worth a thousand words

FlytheTail

Westin Toronto, Sofitel Metropole, and now the Westin Bangkok. It sounds like you often encounter problems at hotels, or at least request compensation when things aren't perfect?

An upgrade to a suite plus a free suite night for a broken shower door sounds more than generous as compensation, much more than the 1000 points you requested.

bertuzzi

Very disappointed with Platinum upgrades at this hotel.

Stayed here for the first time last week, only received a regular room on the 22nd floor, despite both corner and suite rooms were still available on spg.com when I checked-in. I didn't raise the issue since it was just a quick 1-night stay.

Today, I just checked-in to this hotel again for a 2-night stay. I requested upgrade to a suite at checkin, but despite spg.com still selling suite rooms, the staff said the hotel is full and only a smoking suite were available for the 1st night, and I'd have to move to a regular room tomorrow...

Guess I will find other hotels in the city for my future visits.

lingua101

Well, we are here to share our experiences to others. If you think what I wrote is rubbish, you can just skip it.

2 problematic stays this years (Sofitel Metrople and Westin Bangkok) out of at least 30 stays so far this year, this is not even 10%.

I probably have some level of standard and apply different standard for different level of hotels.

I definitely expect the best service and standard from hotel like Sofitel Legend Metropole as they advertised they are the best in town and they charge quite premium for Hanoi market.

Again offering Platinum member a suite room on the next stay to me is not really a form of compensation as this is part of the benefit.

Offering a free suite room with time limit by 24-December-2016 does not sound so sincere to me (well again, you may find it acceptable), as I may not travel to Bangkok by then. At least the offer from Sofitel Metropole FOM is more sincere, as he told me to approach him personally when I am back in town.

If I do not have any travel plan to Bangkok by 24-Dec, they can offer me the presidential suite for a week, but this is worth nothing as I cannot use it anyway. I think the hotel really needs to think when they are offering "compensation" if the cost that incurred by the hotel really being enjoyed and appreciated by the receiving end. Many time, it is not.

Just for the record, I do not have problem with Westin Toronto. I quoted them, as I was quite impress on their level of service. They simply not satisfy when I told them my stay just OK and offered me 1,000 points for compensation. I really impress with it. This is quite contrary with Westin Bangkok.

lingua101

Can't agree more with you. I think may be the hotel owner is very calculative and the hotel is quite busy anyway and hence they do not really care much if the SPG Elite will stay there or not.

I will definitely do the same like you, as many other SPG hotel (and not to mention any other brand) in the city that offer much better service and treat their elites better.

yosithezet

After some 4-500 nights in upgraded suite rooms at this property, I've never had a shower "auto-shatter" or the chain in the toilet break.

That door probably opens in a way that it can easily hit the counter of the sink. Poor design for sure. I imagine that over the years it has had quite a bit of bangs. Here in FT there was someone who broke the shower door and cut his foot I think. Many years ago.

It has been several years since I didn't get a suite upgrade and the service here has been amazing for me. I feel guilty when I stay elsewhere, even though I need to from time to time to maintain my Hyatt Diamond.

When I checked in 10 days ago, they apologized that the suite they had me slated for was still occupied. It was 3PM, and as we know, Plats often stay until 4. We had plans so it didn't really matter. We went out and while out they said that the guest had unfortunately decided to extend their stay and asked if I'd mind a different suite that wasn't on the Executive floor. That was again fine with me.

What I find is that by being flexible, I get treated amazingly at this specific property.

Yesterday I checked into the Shangri-la Fort in Manila around 2PM. They apologized that they were quite full and would I prefer to wait for a king bed or would a twin room be ok. For the one night stay I was fine with the twin. When I got to the room there was a smell of smoke, in the non-smoking hotel. They sent an ionizer and then called and asked if they could change me to another room. I'd only just plugged in my electronics, so that was fine.

Let me ask, did you happen to explain to the GM that you didn't think you would be back by December 24, you understand that during the high Christmas/New Year season it is hard to honor a free night, and would it be ok to use the free night in the new year? That would have been my tactic and I'm guessing it would work for most properties.

lingua101

As I mentioned no one in the room. I left the room around 10am and the glass door was on the normal condition. I think we used the shower about an hour before that.


When we came back to the room, the door was in that condition. That's why I said "auto-shatter", as no one was in the room and nothing was being done to the door.

I got few friends in the hospitality industries and they (except one) have never had this experience.

Personally I am still curious why the glass out of sudden shattered.

The toilet chain break is actually a tear and wear. If the hotel does a proper maintenance this should not happen as they should have noticed that it is the time to change it. This is precisely my point, that the room given to me was definitely not the "best room" as promised. It is all a lip service.

shevboyz

I actually had a pleasant 6 nights stay last week. No suite was available for the first 2 night, but they upgraded me to the suite for the last 4 nights.

The shower door in my room is indeed easily being knocked onto the toilet bowl if you push the door outward instead of inward. I think that was a poorly thought design functional wise.

Beside the lounge access, I was also given the option of having drinks in zest bar which I feel is the better option.

Overall it's a good stay, and the location is as good as it can be.

nonesuch flyer

Considering a stay here next month.

Any information of breakfast and other food offering in the club lounge at this property? Any snacks in the lounge during the day?

Is the restaurant breakfast offered for PLTs?

Any information appreciated.

cln

Used to be full bf at restaurant during my last stay.

During day there are some Sandwiches and cake... Not bad but next door is Terminal 21 with delicious stuff

geminidreams

Breakfast is in the restaurant and lounge whilst keeping the 500 points.

There are sandwiches and other snacks available during the day in the lounge and the evening fare is quite extensive. If you wanted to you could skip dinner and go there.

TravelinSperry

I surely would disagree with skipping dinner - the lounge is not that extensive but does have nice appetizers and drinks. It is not usually veggie/pescetarian friendly either. It also gets very crowded since the lounge is quite small.

dsquared37

I ambled into the lounge at 5:15 this evening and was offered a drink at 5:20. ^

When I checked in this afternoon there was an older eastern European (?) couple who wreaked of perfume, listening to their phone (radio) and grabbing sandwiches with her hands.... and then just a few moments ago a guy listening, aloud, to news clips on his computer.