Feb 13, 2017, 9:27 am
Last edit by: KENNECTED
Official Announcement
American Express and Starwood enhance cobrand credit card benefits
Will the additional cardholders on my Starwood Business Amex account get access to the Sheraton Club lounge? What about guests in additional rooms I'm also paying for?
"This benefit is for Basic Card Members only on Starpoint Eligible Rate reservations...Sheraton Club lounge access is limited to the eligible Card Member and a guest staying in the same room for the duration of the stay, regardless of how many rooms have been reserved." (See Starwood FAQs.)
Which hotel brands with the Sheraton name will offer the lounge benefit?The benefit is offered at all Sheraton-branded properties, including Sheraton Grand hotels, with the exception of any Luxury Collection property. It is not available at Four Points by Sheraton hotels.
Club access if I book my stay with points or cash+points?
Per Starwood Lurker, yes.
American Express and Starwood enhance cobrand credit card benefits
Will the additional cardholders on my Starwood Business Amex account get access to the Sheraton Club lounge? What about guests in additional rooms I'm also paying for?
"This benefit is for Basic Card Members only on Starpoint Eligible Rate reservations...Sheraton Club lounge access is limited to the eligible Card Member and a guest staying in the same room for the duration of the stay, regardless of how many rooms have been reserved." (See Starwood FAQs.)
Which hotel brands with the Sheraton name will offer the lounge benefit?The benefit is offered at all Sheraton-branded properties, including Sheraton Grand hotels, with the exception of any Luxury Collection property. It is not available at Four Points by Sheraton hotels.
Club access if I book my stay with points or cash+points?
Per Starwood Lurker, yes.
How Is SPG Amex Business Card Access to Sheraton Lounges Fulfilled at the Hotels?
Jan 27, 2017, 7:15 am
#121
Join Date: Jul 2014
Programs: SPG Gold, Hilton Gold
Posts: 11
Sorry, I am just seeing your message. I am checking out tomorrow, so I don't need the access anymore. But in the future, I will email you to make sure the procedure is followed.
Thanks,
Thanks,
Feb 7, 2017, 10:07 am
#122
Join Date: Dec 2009
Posts: 20
Does this get you in Marriott clubs with an SPG Biz Amex?
Since the merger, can you get in Marriott clubs with the SPG Biz Amex?
Feb 7, 2017, 10:11 am
#123
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide, LLC
[email protected]
Feb 7, 2017, 10:11 am
#124
Suspended
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
Feb 7, 2017, 4:19 pm
#125
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,935
We have a rez for ourselves and our children (ages 8, 14, 17) at the Sheraton Buganvilias in Puerto Vallarta. On the website, it states that Club Level guest rooms are restricted to adult only. Though I would've liked the possible upgrade (we are SPG Gold), I'm fine without it due to the kid restriction.
However, the primary reason I booked the Sheraton was so that we could enjoy breakfast and hors d'oeuvres in the Club Lounge (a perk with our SPG biz Amex cards). Reviews online state anecdotally that children have been permitted in the lounge. But my inquiry to the hotel got this reply: we can eat breakfast in the restaurant as an alternative (b/c of the kids). This is a reasonable alternative, and I'm grateful.
On the other hand, I really want my two older children to be able to visit the lounge on their own to fetch a soda or a snack during the day. This has always been the #1 reason we select hotel chains were we have lounge access/status. Gives our teens some independence. And depending on the nature of the restaurant alternative, I think I might actually prefer to be able to have breakfast at the club.
Technically, the site says the club level guest rooms are adult only, but it does not say the club itself is excluded. And of course that anecdotal evidence. So I guess my question is this: do adult-only club level guest rooms also = adult-only club lounge? If yes, then how likely will the hotel be to allow my very tall, very quiet and mature teens to drop in for a soda?
However, the primary reason I booked the Sheraton was so that we could enjoy breakfast and hors d'oeuvres in the Club Lounge (a perk with our SPG biz Amex cards). Reviews online state anecdotally that children have been permitted in the lounge. But my inquiry to the hotel got this reply: we can eat breakfast in the restaurant as an alternative (b/c of the kids). This is a reasonable alternative, and I'm grateful.
On the other hand, I really want my two older children to be able to visit the lounge on their own to fetch a soda or a snack during the day. This has always been the #1 reason we select hotel chains were we have lounge access/status. Gives our teens some independence. And depending on the nature of the restaurant alternative, I think I might actually prefer to be able to have breakfast at the club.
Technically, the site says the club level guest rooms are adult only, but it does not say the club itself is excluded. And of course that anecdotal evidence. So I guess my question is this: do adult-only club level guest rooms also = adult-only club lounge? If yes, then how likely will the hotel be to allow my very tall, very quiet and mature teens to drop in for a soda?
Feb 12, 2017, 8:07 pm
#126
Join Date: Sep 2016
Location: Las Vegas
Programs: American Airlines Plat Pro, Marriott Titanium, Hyatt Globalist
Posts: 207
Does anyone know how the Lounge access is handled in cases where the lounge is closed (both scheduled and unscheduled closures)?
My understanding is that if you're a SPG Platinum or paid for a Club Lounge room, then there are datapoints suggesting you can get breakfast vouchers / appetizer or drink vouchers if the lounge is closed (even for scheduled closures on the weekend). Does anyone know if the lounge access via the SPG Business card is treated the same way?
I'm trying to decide if I should get a lounge room to make sure that I get breakfast included with the room for a Thurs - Sunday visit, and it looks like the Lounge is closed on the weekends.
My understanding is that if you're a SPG Platinum or paid for a Club Lounge room, then there are datapoints suggesting you can get breakfast vouchers / appetizer or drink vouchers if the lounge is closed (even for scheduled closures on the weekend). Does anyone know if the lounge access via the SPG Business card is treated the same way?
I'm trying to decide if I should get a lounge room to make sure that I get breakfast included with the room for a Thurs - Sunday visit, and it looks like the Lounge is closed on the weekends.
Feb 12, 2017, 10:31 pm
#127
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,935
Does anyone know how the Lounge access is handled in cases where the lounge is closed (both scheduled and unscheduled closures)?
My understanding is that if you're a SPG Platinum or paid for a Club Lounge room, then there are datapoints suggesting you can get breakfast vouchers / appetizer or drink vouchers if the lounge is closed (even for scheduled closures on the weekend). Does anyone know if the lounge access via the SPG Business card is treated the same way?
I'm trying to decide if I should get a lounge room to make sure that I get breakfast included with the room for a Thurs - Sunday visit, and it looks like the Lounge is closed on the weekends.
My understanding is that if you're a SPG Platinum or paid for a Club Lounge room, then there are datapoints suggesting you can get breakfast vouchers / appetizer or drink vouchers if the lounge is closed (even for scheduled closures on the weekend). Does anyone know if the lounge access via the SPG Business card is treated the same way?
I'm trying to decide if I should get a lounge room to make sure that I get breakfast included with the room for a Thurs - Sunday visit, and it looks like the Lounge is closed on the weekends.
Feb 13, 2017, 7:16 am
#128
Join Date: Apr 2007
Location: Toronto, Ont., Canada
Programs: Aeroplan; Marriott Platinum; IHG Platinum; Best Western Diamond
Posts: 2,153
Is this only for the US Amex Business SPG card, or also the Canadian version? I might get one.
Feb 13, 2017, 11:47 am
#129
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,740
My biggest concern is the International properties - do they know about this benefit? Given the struggle we have seen even among the US properties, I am a bit apprehensive that a property in, say, Poland, would know about such benefit exists.
Is it an automatic process that SPG or AMEX would send a service code to the hotel 3 days prior eligible guest's arrival as Williams has alluded to in post 114 and 116 upthread?
Is it an automatic process that SPG or AMEX would send a service code to the hotel 3 days prior eligible guest's arrival as Williams has alluded to in post 114 and 116 upthread?
Feb 13, 2017, 12:13 pm
#130
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,935
My biggest concern is the International properties - do they know about this benefit? Given the struggle we have seen even among the US properties, I am a bit apprehensive that a property in, say, Poland, would know about such benefit exists.
Is it an automatic process that SPG or AMEX would send a service code to the hotel 3 days prior eligible guest's arrival as Williams has alluded to in post 114 and 116 upthread?
Is it an automatic process that SPG or AMEX would send a service code to the hotel 3 days prior eligible guest's arrival as Williams has alluded to in post 114 and 116 upthread?
Feb 17, 2017, 7:19 pm
#131
Join Date: Sep 2016
Location: Las Vegas
Programs: American Airlines Plat Pro, Marriott Titanium, Hyatt Globalist
Posts: 207
I called ahead and it was confirmed that I'd get 1 breakfast voucher and 1 drink/appetizer voucher per person (in my room) for each day the lounge was closed.
Good news!
Good news!
Feb 21, 2017, 4:26 am
#132
Join Date: Jun 2004
Location: LA area
Programs: SPG Plat, Priority Pass
Posts: 319
lounge access when not paying with card
I never saw this in writing. Does lounge access require payment by the SPG Biz AMEX, or can I pay with any CC?
I have gotten the lounge access successfully at the Sheraton Tribeca in NY. (great little hotel with decent, but sometimes crowded lounge). The well trained professional check-in staff said, with that purple credit card you get lounge access.
But when I spoke to SPG reservations by phone, they said I did not qualify for lounge access at the Royal Orchid Sheraton in Bangkok, unless I paid for the stay with the SPG AMEX Biz card.
Can anyone confirm if I can pay for the reservation with a different credit card but still get Sheraton Club access as a SPG Biz AMEX cardholder? Or does it always need to be paid for by this CC? Is there any where in writing that I can refer to?
I have gotten the lounge access successfully at the Sheraton Tribeca in NY. (great little hotel with decent, but sometimes crowded lounge). The well trained professional check-in staff said, with that purple credit card you get lounge access.
But when I spoke to SPG reservations by phone, they said I did not qualify for lounge access at the Royal Orchid Sheraton in Bangkok, unless I paid for the stay with the SPG AMEX Biz card.
Can anyone confirm if I can pay for the reservation with a different credit card but still get Sheraton Club access as a SPG Biz AMEX cardholder? Or does it always need to be paid for by this CC? Is there any where in writing that I can refer to?
Feb 21, 2017, 8:57 am
#133
Join Date: Apr 2007
Location: Toronto, Ont., Canada
Programs: Aeroplan; Marriott Platinum; IHG Platinum; Best Western Diamond
Posts: 2,153
I never saw this in writing. Does lounge access require payment by the SPG Biz AMEX, or can I pay with any CC?
I have gotten the lounge access successfully at the Sheraton Tribeca in NY. (great little hotel with decent, but sometimes crowded lounge). The well trained professional check-in staff said, with that purple credit card you get lounge access.
But when I spoke to SPG reservations by phone, they said I did not qualify for lounge access at the Royal Orchid Sheraton in Bangkok, unless I paid for the stay with the SPG AMEX Biz card.
Can anyone confirm if I can pay for the reservation with a different credit card but still get Sheraton Club access as a SPG Biz AMEX cardholder? Or does it always need to be paid for by this CC? Is there any where in writing that I can refer to?
I have gotten the lounge access successfully at the Sheraton Tribeca in NY. (great little hotel with decent, but sometimes crowded lounge). The well trained professional check-in staff said, with that purple credit card you get lounge access.
But when I spoke to SPG reservations by phone, they said I did not qualify for lounge access at the Royal Orchid Sheraton in Bangkok, unless I paid for the stay with the SPG AMEX Biz card.
Can anyone confirm if I can pay for the reservation with a different credit card but still get Sheraton Club access as a SPG Biz AMEX cardholder? Or does it always need to be paid for by this CC? Is there any where in writing that I can refer to?
Feb 21, 2017, 9:46 am
#134
Join Date: Jun 2004
Location: LA area
Programs: SPG Plat, Priority Pass
Posts: 319
There's a Pay 2 Stay 3 with MasterCard right now in Asia, and if I prepay the room on SPG.com with the MasterCard but show my SPG Biz Amex, will I get Sheraton Club access?
Feb 21, 2017, 5:08 pm
#135
Join Date: Aug 2016
Posts: 19
i had a similar issue with that hotel recently. nice hotel..great pool. but front desk staff is OUT TO LUNCH. the front desk manager or whoever is in charge always seems to hide in the back unless he's making a decision, which in my case was unfair. also, i caught the employees talking to eachother (five of them for like 40 minutes) they had no consideration for the guests in my opinion.