Feb 13, 2017, 9:27 am
Last edit by: KENNECTED
Official Announcement
American Express and Starwood enhance cobrand credit card benefits
Will the additional cardholders on my Starwood Business Amex account get access to the Sheraton Club lounge? What about guests in additional rooms I'm also paying for?
"This benefit is for Basic Card Members only on Starpoint Eligible Rate reservations...Sheraton Club lounge access is limited to the eligible Card Member and a guest staying in the same room for the duration of the stay, regardless of how many rooms have been reserved." (See Starwood FAQs.)
Which hotel brands with the Sheraton name will offer the lounge benefit?The benefit is offered at all Sheraton-branded properties, including Sheraton Grand hotels, with the exception of any Luxury Collection property. It is not available at Four Points by Sheraton hotels.
Club access if I book my stay with points or cash+points?
Per Starwood Lurker, yes.
American Express and Starwood enhance cobrand credit card benefits
Will the additional cardholders on my Starwood Business Amex account get access to the Sheraton Club lounge? What about guests in additional rooms I'm also paying for?
"This benefit is for Basic Card Members only on Starpoint Eligible Rate reservations...Sheraton Club lounge access is limited to the eligible Card Member and a guest staying in the same room for the duration of the stay, regardless of how many rooms have been reserved." (See Starwood FAQs.)
Which hotel brands with the Sheraton name will offer the lounge benefit?The benefit is offered at all Sheraton-branded properties, including Sheraton Grand hotels, with the exception of any Luxury Collection property. It is not available at Four Points by Sheraton hotels.
Club access if I book my stay with points or cash+points?
Per Starwood Lurker, yes.
How Is SPG Amex Business Card Access to Sheraton Lounges Fulfilled at the Hotels?
Apr 14, 2016, 10:57 am
#76
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Apr 14, 2016, 3:05 pm
#77
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
http://www.flyertalk.com/forum/starw...ed-hotels.html
Apr 14, 2016, 3:31 pm
#78
Join Date: Nov 2000
Location: MESA, AZ USA
Posts: 260
does this access apply to the Sheraton 4 points that have a lounge?
Apr 14, 2016, 3:46 pm
#79
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Apr 14, 2016, 3:46 pm
#80
Suspended
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
Apr 14, 2016, 3:59 pm
#81
Join Date: Dec 2010
Location: Indianapolis
Programs: Hilton-Diamond Lifetime Platinum AA UA, WN-CP, SPG Gold.
Posts: 7,377
Not all Sheratons have a club room,,
Apr 14, 2016, 8:42 pm
#82
Formerly known as stellertony
Join Date: Oct 2006
Location: MEX
Programs: UA Gold, DL Gold, NEXUS, APEC
Posts: 1,146
Sheraton YVR Airport - Richmond, BC
Checked in last night and had to prompt the front desk to code my keycard for access to the lounge – it didn't come up until I asked about it. They asked for the physical card, which I didn't have with me, but I opened the Amex app on my phone and the manager was willing to accept that as proof.
Apr 14, 2016, 10:33 pm
#83
FlyerTalk Evangelist
Join Date: Dec 2003
Location: LAX
Posts: 10,906
Had no issues bringing spouse and (young) kids.
Apr 14, 2016, 11:07 pm
#84
Join Date: Dec 2010
Location: Indianapolis
Programs: Hilton-Diamond Lifetime Platinum AA UA, WN-CP, SPG Gold.
Posts: 7,377
I have never seen anybody at the door checking cards.., and I have seen some families in there.
Apr 15, 2016, 3:11 pm
#85
Join Date: Apr 2015
Location: BOS
Programs: SPG P50, Hyatt D, Hilton D, AA P, Marriot G, Hz-PC, National EC
Posts: 59
the card will get you access. although its fairly easy to get into club lounge without having access (anyone will open the door for you, because magnetic cards malfunction all the time) but in most properties the club is on top floor and elevators need card access to get to that floor.
Apr 15, 2016, 3:34 pm
#86
Join Date: Jan 2013
Posts: 743
Wish they had been more diligent about that at the Sheraton HK Towers Lounge. They did check carefully at breakfast, but one very crowded night I was sitting very near a large group all there for the same meeting. There was no open table and I had to share with someone else. Several of the folks in the large group were bragging that they used someone else's room number and name to get access and a free drink since they weren't actually staying in the Towers. Yes, they were American, but not from my part of the country. As a paying customer, who had to wait for a table, let alone a view, I was less than pleased.
May 4, 2016, 5:06 pm
#87
Join Date: Jul 2010
Posts: 113
Sheraton Miyako Tokyo?
This hotel has a Sheraton club lounge but it doesn't appear on the list of sheraton clubs with access with SPG Amex Business Card. Anyone know the deal with that?
May 9, 2016, 1:47 pm
#88
Join Date: Dec 2010
Posts: 18
Does this include children? My wife and 4 year-old daughter will be traveling with me.
May 9, 2016, 1:57 pm
#89
Original Poster
Join Date: Oct 1999
Location: BOS
Programs: JetBlue Mosaic, WN A List Preferred, Hyatt Globalest, Hilton Diamond, Marriott Platinum, IHG Spire
Posts: 3,966
Yes It Includes Guests
ncaahockeyfan,
Once your key card is encoded for the lounge, you can bring guests. A longe would have no practical way of stopping you from bringing guests unless you brought in a rediculous number of guests.
That being said, I would just adopt the mentality that you have a key card for the lounge and of course you are going to bring in your wife and kid.
I would not ask any questions about it with the staff, etc. or raise it as an issue.
A lot of times in travel you can just do something, and you can get in to more trouble if you start asking unnecessary questions at the hotel or the airport.
Also every time I've checked in to any hotel with lounge access, all of the key cards have been encoded for lounge access where I had it. So i.e. your wife's key card will also have the lounge access
Also, for the rest of you, I would recommend when you book a stay with SPG using your SPG business Amex in the special requests or comments section of the reservation just type in i.e.
Guest Permitted Lounge Access Per SPG Business Amex agreement.
That way when you check in the associate will see that notation on your reservation.
Once your key card is encoded for the lounge, you can bring guests. A longe would have no practical way of stopping you from bringing guests unless you brought in a rediculous number of guests.
That being said, I would just adopt the mentality that you have a key card for the lounge and of course you are going to bring in your wife and kid.
I would not ask any questions about it with the staff, etc. or raise it as an issue.
A lot of times in travel you can just do something, and you can get in to more trouble if you start asking unnecessary questions at the hotel or the airport.
Also every time I've checked in to any hotel with lounge access, all of the key cards have been encoded for lounge access where I had it. So i.e. your wife's key card will also have the lounge access
Also, for the rest of you, I would recommend when you book a stay with SPG using your SPG business Amex in the special requests or comments section of the reservation just type in i.e.
Guest Permitted Lounge Access Per SPG Business Amex agreement.
That way when you check in the associate will see that notation on your reservation.
May 9, 2016, 2:50 pm
#90
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
