Feb 13, 2017, 9:27 am
Last edit by: KENNECTED
Official Announcement
American Express and Starwood enhance cobrand credit card benefits
Will the additional cardholders on my Starwood Business Amex account get access to the Sheraton Club lounge? What about guests in additional rooms I'm also paying for?
"This benefit is for Basic Card Members only on Starpoint Eligible Rate reservations...Sheraton Club lounge access is limited to the eligible Card Member and a guest staying in the same room for the duration of the stay, regardless of how many rooms have been reserved." (See Starwood FAQs.)
Which hotel brands with the Sheraton name will offer the lounge benefit?The benefit is offered at all Sheraton-branded properties, including Sheraton Grand hotels, with the exception of any Luxury Collection property. It is not available at Four Points by Sheraton hotels.
Club access if I book my stay with points or cash+points?
Per Starwood Lurker, yes.
American Express and Starwood enhance cobrand credit card benefits
Will the additional cardholders on my Starwood Business Amex account get access to the Sheraton Club lounge? What about guests in additional rooms I'm also paying for?
"This benefit is for Basic Card Members only on Starpoint Eligible Rate reservations...Sheraton Club lounge access is limited to the eligible Card Member and a guest staying in the same room for the duration of the stay, regardless of how many rooms have been reserved." (See Starwood FAQs.)
Which hotel brands with the Sheraton name will offer the lounge benefit?The benefit is offered at all Sheraton-branded properties, including Sheraton Grand hotels, with the exception of any Luxury Collection property. It is not available at Four Points by Sheraton hotels.
Club access if I book my stay with points or cash+points?
Per Starwood Lurker, yes.
How Is SPG Amex Business Card Access to Sheraton Lounges Fulfilled at the Hotels?
Mar 27, 2017, 11:34 am
#151
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,375
Does booking with Citi Prestige qualify as "pre-paying the stay to the third party channel" which would disqualify the lounge benefit? As far as I know, the pre-pay rate that is paid when booking via Citi Prestige is made to Sheraton, not Citi Prestige or their Concierge. Therefore, the SPG AmEx Business cardholder is entitled to lounge access. Am I wrong on this?
OP, I would ask the question in the Citi Prestige thread to verify that it's an eligible rate. It's not a 3rd party company like expedia or priceline.
Mar 27, 2017, 7:35 pm
#152
Join Date: Aug 2003
Location: Chicago
Programs: AA UA Delta. HH Diamond, PC Platinum, Club Carlson Gold, Hyatt Diamond
Posts: 808
While you would have lounge access with your SPG Biz Card, you may want to hop over to the Sheraton Hong Kong thread to read about the lounge so you would have a better understanding and expectation.
Hint, there are 2 lounges in that hotel - the one in the Tower is much better than the one in the old building. However you have to book a room in Tower then you would have lounge access automatically regardless what other credential you have.
Needless to say, the "freebie" you will get at the old building is very substandard.
Hint, there are 2 lounges in that hotel - the one in the Tower is much better than the one in the old building. However you have to book a room in Tower then you would have lounge access automatically regardless what other credential you have.
Needless to say, the "freebie" you will get at the old building is very substandard.
May 12, 2017, 10:12 pm
#153
Join Date: Jan 2009
Location: L.A.
Programs: USAIR gold, HH diamond, SPG gold
Posts: 270
This whole perk is so inconsistent that I've taken to calling the main rez line and asking them to add a note to the rez before arrival. I then email the property itself to get it in writing. The lack of manager and staff knowledge and/or cooperation with the program is incredibly frustrating. I do worry that they may pull the perk eventually bc of all the problems. Seems like there should be a way for SPG to link your biz Amex with your account if you use it as your default payment.
I booked 2 rooms at the Royal Orchid Sheraton Bangkok and confirmed lounge access for 1 room with my SPG Amex Business card. I asked to upgrade the 2nd room with points and was quoted 6,750/night. Sheratonclubroom.com says a club room upgrade can be had in a Cat 3 hotel for 1,000-1,500/night. The hotel rep said she would get back to me, but it's been a week and no response. So I called the SPG gold line and the rep had no idea what I was talking about. She said she could sell me a room with points but didn't know how to upgrade a paid reservation to a club room with points.
Frustrating...
May 15, 2017, 11:09 am
#154
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
This is not the only perk that is inconsistent.
Sheratonclubroom.com says a club room upgrade can be had in a Cat 3 hotel for 1,000-1,500/night. The hotel rep said she would get back to me, but it's been a week and no response. So I called the SPG gold line and the rep had no idea what I was talking about. She said she could sell me a room with points but didn't know how to upgrade a paid reservation to a club room with points.
Frustrating...
Sheratonclubroom.com says a club room upgrade can be had in a Cat 3 hotel for 1,000-1,500/night. The hotel rep said she would get back to me, but it's been a week and no response. So I called the SPG gold line and the rep had no idea what I was talking about. She said she could sell me a room with points but didn't know how to upgrade a paid reservation to a club room with points.
Frustrating...
May 15, 2017, 11:19 am
#155
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
http://www.starwoodhotels.com/prefer...des?terms=true
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide, LLC
[email protected]
May 15, 2017, 11:03 pm
#156
Join Date: Jan 2009
Location: L.A.
Programs: USAIR gold, HH diamond, SPG gold
Posts: 270
And, the paid-rate reservation needs to be booked at either RACK, COR, BAR or SET.
http://www.starwoodhotels.com/prefer...des?terms=true
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide, LLC
[email protected]
http://www.starwoodhotels.com/prefer...des?terms=true
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide, LLC
[email protected]
May 16, 2017, 9:46 am
#157
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide, LLC
[email protected]
Jun 29, 2017, 4:12 pm
#158
Join Date: Jan 2007
Location: SJC/SFO
Posts: 295
Sheraton Lima 06/17.
Contact hotel through "Starwood Lurker" before leaving US. After couple email with hotel, not only access was granted but also upgraded to club room.
Contact hotel through "Starwood Lurker" before leaving US. After couple email with hotel, not only access was granted but also upgraded to club room.
Jul 21, 2017, 9:40 pm
#159
Join Date: Dec 2004
Posts: 332
Canadian version of the SPG Amex Business card
Does the Canadian version of the card also provides Sheraton club lounge access?
Jul 24, 2017, 10:06 am
#160
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide, LLC
[email protected]
Aug 9, 2017, 10:39 am
#161
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,940
Trying to decide between Sheraton and Hyatt Hong Kong (Kowloon). Both are 12k points/night for standard room, but husband and I are both SPG Gold and have the SPG Amex Biz card. We would need to book the family rate w/ second room 50% off for our children. I'm not sure how this rez would go down in terms of the points/family rate, but I'm wondering if both rooms are eligible for club lounge access. Perhaps if we put one in my name and one in spouse's name even though on same rez? Again, we both have the Amex SPG biz.
Aug 9, 2017, 4:55 pm
#162
Join Date: Dec 2005
Posts: 1
Sheraton Reston FDC unaware
Stayed here for a week two months ago. Had a twenty minute discussion with the lone FDC about the perk. I finally went to the lobby internet cafe to print the AMEX T&C and promo pages both stating the AMEX biz card provides lounge access.
The clerk even tried to deny access because my card did not "look like the one shown at the websites." But I found an image there that did resemble my card background (lucky me).
Finally, I was granted access (same non-club room as expected). At least I wasn't told I should be grateful for the 'one-time exception.'
S&G
The clerk even tried to deny access because my card did not "look like the one shown at the websites." But I found an image there that did resemble my card background (lucky me).
Finally, I was granted access (same non-club room as expected). At least I wasn't told I should be grateful for the 'one-time exception.'
S&G
Aug 10, 2017, 3:38 am
#163
Suspended
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
Stayed here for a week two months ago. Had a twenty minute discussion with the lone FDC about the perk. I finally went to the lobby internet cafe to print the AMEX T&C and promo pages both stating the AMEX biz card provides lounge access.
The clerk even tried to deny access because my card did not "look like the one shown at the websites." But I found an image there that did resemble my card background (lucky me).
Finally, I was granted access (same non-club room as expected). At least I wasn't told I should be grateful for the 'one-time exception.'
S&G
The clerk even tried to deny access because my card did not "look like the one shown at the websites." But I found an image there that did resemble my card background (lucky me).
Finally, I was granted access (same non-club room as expected). At least I wasn't told I should be grateful for the 'one-time exception.'
S&G
Aug 10, 2017, 7:46 am
#164
Join Date: Aug 2017
Posts: 1
Interesting experience in Chian
Sheraton Zibo hotel claimed they did not know this privilege first but later came back with a weird rule after "communication with corporate representative" that only US passport holder were entitled to such privilege.
Sheraton Qingdao Licang Hotel said only the card holder were entitled to this privilege and guest in the same room was not included.
Sheraton Beijing Great Wall knew this privilege and gave us access immediately.
Any idea how to file complain in China to the Corp?
Aug 10, 2017, 9:51 am
#165
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
You can send the details to the email address below or send an email to [email protected].
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide, LLC
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide, LLC
[email protected]