SPG member not receiving email referral
Aug 27, 2015, 3:19 pm
#1
FlyerTalk Evangelist
Original Poster
Join Date: Aug 2002
Location: Intermountain West
Programs: Too many to list
Posts: 12,065
SPG member not receiving email referral
My wife recently got the new SPG card and sent out referrals to two people. A friend got her email w/in 8 hours but I never got mine (been waiting two days now). I saw a list of reasons why a recipient wouldn't receive the email but none of them applied to me. So early this morning I changed my SPG acct. email to my secondary email acct. and then asked my wife to send another referral. Nada. Zilch.
Suggestions?
Suggestions?
Aug 27, 2015, 3:22 pm
#2
Join Date: Sep 2004
Location: New York, NY
Programs: Marriott Bonvoy Lifetime Tit, Hilton Diamond, BA Gold, Carlson Gold, UA*S,
Posts: 1,360
Is she sending the referral whilst logged into her Amex account?
The email should arrive within ten minutes.
The email should arrive within ten minutes.
Aug 27, 2015, 3:29 pm
#3
FlyerTalk Evangelist
Original Poster
Join Date: Aug 2002
Location: Intermountain West
Programs: Too many to list
Posts: 12,065
She logged in with her card #, etc, and sent the referrals. The first batch contained mine and a friend's. The friend got her's pretty quickly.
Aug 27, 2015, 3:29 pm
#4
Join Date: Oct 2013
Location: YVR/BLI
Programs: SPG Gold, Marriott Gold
Posts: 232
Try again. I had this problem as well and tried it a couple of times and eventually it worked. Also, if you haven't, check you spam folder.
Aug 27, 2015, 3:30 pm
#5
FlyerTalk Evangelist
Original Poster
Join Date: Aug 2002
Location: Intermountain West
Programs: Too many to list
Posts: 12,065
Aug 28, 2015, 8:58 am
#6
FlyerTalk Evangelist
Original Poster
Join Date: Aug 2002
Location: Intermountain West
Programs: Too many to list
Posts: 12,065
Aug 28, 2015, 9:08 am
#7
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Aug 28, 2015, 12:22 pm
#8
Join Date: Oct 2013
Location: YVR/BLI
Programs: SPG Gold, Marriott Gold
Posts: 232
Now I am in the same boat. Sent a referral two days ago and it still hasn't shown up. Just tried again and sent one to myself as well to see how long it takes.
This happened to me before but I never had to try more than twice.
This happened to me before but I never had to try more than twice.
Aug 28, 2015, 12:39 pm
#9
FlyerTalk Evangelist
Original Poster
Join Date: Aug 2002
Location: Intermountain West
Programs: Too many to list
Posts: 12,065
The very first one my wife sent 2 days ago went through fine. The ones we sent, and resent, the last day and a half are NOT showing up. I just sent a tweet to amex to get help.
Aug 28, 2015, 12:51 pm
#10
Join Date: Jun 2015
Posts: 112
SPG referral email took 4 days to arrive...
Last edited by joscofra; Aug 28, 2015 at 2:06 pm Reason: not enough caffeine today, geez...
Aug 28, 2015, 11:21 pm
#11
FlyerTalk Evangelist
Original Poster
Join Date: Aug 2002
Location: Intermountain West
Programs: Too many to list
Posts: 12,065
Aug 30, 2015, 2:09 am
#12
Join Date: Oct 2013
Location: YVR/BLI
Programs: SPG Gold, Marriott Gold
Posts: 232
The test one I sent to myself showed up in about 8 hours. The other sent to someone else still hasn't shown up. ( Both are hotmail accounts.) I will just forward the link that I actually got and that should work.
