FNA automatically attached after reservation?
Jun 30, 2023, 1:07 pm
#1
Original Poster
Join Date: Dec 2022
Posts: 4
FNA automatically attached after reservation?
Hi all, I’ve had this strange experience and I was wondering if anyone had the same or have a clue of why it happened.
So I booked three rooms on the app on points in the same reservation. The following day it split into three reservation, attaching a 40k cert onto one of the rooms. I noticed and changed back to points.
a few weeks later, and the night before checkin, one of the rooms changed back to a 40k cert with the original points returned to my account. CS agent was able to correct it, but with a re-price.
I do not wish to use this cert since it was a 16k room. I have 2 50k and 1 40k cert but only the 40k was used. Would this be something with the Marriott system or with the hotel?
So I booked three rooms on the app on points in the same reservation. The following day it split into three reservation, attaching a 40k cert onto one of the rooms. I noticed and changed back to points.
a few weeks later, and the night before checkin, one of the rooms changed back to a 40k cert with the original points returned to my account. CS agent was able to correct it, but with a re-price.
I do not wish to use this cert since it was a 16k room. I have 2 50k and 1 40k cert but only the 40k was used. Would this be something with the Marriott system or with the hotel?
Jun 30, 2023, 5:39 pm
#3
Join Date: Feb 2020
Posts: 498
Hi all, I’ve had this strange experience and I was wondering if anyone had the same or have a clue of why it happened.
So I booked three rooms on the app on points in the same reservation. The following day it split into three reservation, attaching a 40k cert onto one of the rooms. I noticed and changed back to points.
a few weeks later, and the night before checkin, one of the rooms changed back to a 40k cert with the original points returned to my account. CS agent was able to correct it, but with a re-price.
I do not wish to use this cert since it was a 16k room. I have 2 50k and 1 40k cert but only the 40k was used. Would this be something with the Marriott system or with the hotel?
So I booked three rooms on the app on points in the same reservation. The following day it split into three reservation, attaching a 40k cert onto one of the rooms. I noticed and changed back to points.
a few weeks later, and the night before checkin, one of the rooms changed back to a 40k cert with the original points returned to my account. CS agent was able to correct it, but with a re-price.
I do not wish to use this cert since it was a 16k room. I have 2 50k and 1 40k cert but only the 40k was used. Would this be something with the Marriott system or with the hotel?
Do yourself a favor and never book more than one room on points per reservation. Marriott IT is about 10 different systems held together by string and tape. Be gentle with it.
Jun 30, 2023, 8:57 pm
#4
Original Poster
Join Date: Dec 2022
Posts: 4
Either way it is likely something unintentional by the hotel?
Jul 1, 2023, 5:32 am
#5
Join Date: Feb 2020
Posts: 498
Yes. The hotels just reattached the wrong certificate back to it. I'm not sure why they messed with it at a later date, but certain hotel property management systems cannot process multiple room reservations and always have to be manually split up after booking. There are currently four property management systems (with a handful of one offs) in use at Marriott, unlike Hilton which is all standardized under OnQ. They all have different ways of getting to the same result, but not every user is as proficient as others.