All belongings removed from room
#16
Join Date: Sep 2013
Location: IAH
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Posts: 4,043
I personally hate people running through my goods! 2 hours is so little time, it sounds too fishy.
OP What explanation did they give you while you were there? I'm sure that many people that some excuses.
#17
Used to be 'flymanbeast'
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Let us know what kind of comp you get
#18
Original Poster
Join Date: Sep 2005
Location: UK
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Wow, I hope you get a good explanation for this, OP.
My wild guess is that some other guest requested that his/her belongings be packed up and moved our of the room (such as if the guest suddenly had to leave the hotel and the city due to an emergency???) and that you or your room were somehow mistaken for that guest and room in the process. But I admit that's a pretty wild guess.
My wild guess is that some other guest requested that his/her belongings be packed up and moved our of the room (such as if the guest suddenly had to leave the hotel and the city due to an emergency???) and that you or your room were somehow mistaken for that guest and room in the process. But I admit that's a pretty wild guess.
To answer another question - there was no butler service at this hotel
#19
Join Date: Feb 2013
Location: Miami, FL
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Personally I would be one pissed off customer if someone did this to me. Opened the safe and checked me out when I had a reservation?!!? I mean your stuff was unpacked. Clearly you were staying there. So what if you hadn't been in the room for a while (i know in your instance you had been) but so what if you hadn't?!? I mean, let the people ignore the DND sign and come in to make sure you're not dead, I get that. But if you're paying for the room and you're not in it but your stuff is, I don't see why it should be packed up. I'm actually pissed now and it didn't even happen to me! Just the thought gets me angry.
#20
Join Date: Jul 2015
Location: Malaysia
Programs: Marriott Bonvoy Titanium Elite
Posts: 143
I would be super pissed off too if it happened to me especially if it is a leisure trip but it could be an isolated case. To be fair to the hotel, lets wait for the hotel explanation before we punish the act.
#21
Moderator: British Airways Executive Club, Marriott Bonvoy
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At what point in the day was the room cleared ?
I had the same happen to me at a Starwood European hotel when I had 2 consecutive but separate 1-night reservations. Despite being reminded at checkin to combine the stays they didn't, so thought I should have departed after the first night, and cleared my room.
I had the same happen to me at a Starwood European hotel when I had 2 consecutive but separate 1-night reservations. Despite being reminded at checkin to combine the stays they didn't, so thought I should have departed after the first night, and cleared my room.
#22
FlyerTalk Evangelist
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I had this happen at IC Singapore a few years ago. Had RA late checkout and when I returned to the room at 3.30pm, all my stuff was gone and the room was ready for another guest ... strangely, my keycard still worked (per the agreed 4pm checkout time). Like in the OP's case, nothing was missing, but having a stranger pack up all your stuff feels very violating. Of course this being the IC Singapore, no explanation or real apology ever came forth.
#23
Original Poster
Join Date: Sep 2005
Location: UK
Programs: IHG Diamond Amb, Bonvoy Plat (+LTP), VS Silver
Posts: 1,390
At what point in the day was the room cleared ?
I had the same happen to me at a Starwood European hotel when I had 2 consecutive but separate 1-night reservations. Despite being reminded at checkin to combine the stays they didn't, so thought I should have departed after the first night, and cleared my room.
I had the same happen to me at a Starwood European hotel when I had 2 consecutive but separate 1-night reservations. Despite being reminded at checkin to combine the stays they didn't, so thought I should have departed after the first night, and cleared my room.
It is interesting to hear this is not an isolated case...
#24
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Join Date: Aug 2008
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Posts: 3,727
Apology from the GM and the case is closed.
Maybe, they should throw in some Starpoints, but it was obviously a mistake and they were simply confused about two rooms with a guest having the same name.
Maybe, they should throw in some Starpoints, but it was obviously a mistake and they were simply confused about two rooms with a guest having the same name.
#25
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OH, YOU'RE NOT THE OP HERE, SO WHY IS IT UP TO YOU TO DETERMINE THAT SOME MINIMAL APOLOGY FROM THE GM IS SUFFICIENT? HOW DO YOU KNOW THAT IT WAS *OBVIOUSLY* A MISTAKE OR DUE TO ANOTHER GUEST WITH THE SAME NAME? For all you know, the OP has an extremely distinctive name.
I think it's time for the OP to name and shame the hotel.
This incident reminded me of a time at a conference center on my day of departure which was also a day when the place needed to "turn over" almost all of their rooms. I had organized my belongings for packing by sorting things into piles on the bed. [This was part of a long and complex itinerary and I wanted to put some minimal needed things into a small carryon piece in case my checked bag got lost or delayed.] Then I went to breakfast, planning to finish packing quickly after breakfast and immediately move toward the airport, still well before check out time. I was shocked when I returned from breakfast to discover that--despite my do not disturb sign on the door--the housekeeper had come into the room, put everything from the bed into a heap on the floor, and proceeded to change the bed for the next guest. I absolutely had a fit, complained bitterly (they didn't think that there was anything wrong with the housekeeper's actions because "no one was in the room and we needed to prepare the it for the next guest" despite this being several hours before the stated check out time), and got a bit of revenge by taking the time to mess up the newly made bed before leaving and toss every one of the fresh towels (that had been put in place for the next occupant) into the shower and turn the water on long enough to soak them thoroughly. In the years since, I have adamantly refused to consider going back to that conference center. The attitude that it was fine for the maid to do what she did because all of the rooms needed to be cleaned that day still bothers me.
Last edited by MSPeconomist; Aug 11, 2015 at 5:38 am
#26
Suspended
Join Date: Aug 2008
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Posts: 3,727
Maybe you think that an apology is enough here, but I don't. IME this was a real violation and the hotel should have been much more careful. I can't imagine how upset I would have been if this had happened to me, starting with entering "my" room and seeing that it was occupied by another guest with no sign of my belongings.
OH, YOU'RE NOT THE OP HERE, SO WHY IS IT UP TO YOU TO DETERMINE THAT SOME MINIMAL APOLOGY FROM THE GM IS SUFFICIENT? HOW DO YOU KNOW THAT IT WAS *OBVIOUSLY* A MISTAKE OR DUE TO ANOTHER GUEST WITH THE SAME NAME? For all you know, the OP has an extremely distinctive name.
I think it's time for the OP to name and shame the hotel.
OH, YOU'RE NOT THE OP HERE, SO WHY IS IT UP TO YOU TO DETERMINE THAT SOME MINIMAL APOLOGY FROM THE GM IS SUFFICIENT? HOW DO YOU KNOW THAT IT WAS *OBVIOUSLY* A MISTAKE OR DUE TO ANOTHER GUEST WITH THE SAME NAME? For all you know, the OP has an extremely distinctive name.
I think it's time for the OP to name and shame the hotel.
The OP never entered a room that was occupied by a stranger (which is impossible without recoding the key)
The OP left his hotel room and when he returned, somebody had packed his belongings.
Let's hope it is not a St.Regis, by the way
So why do we need to name and shame the hotel?
BTW, what is a 'real violation' ?
Is the GM going to jail for this 'real violation' ?
#27
Join Date: Jan 2012
Location: HEL
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Posts: 5,772
I'd request a bottle of champagne and the amount of points for one night at the same category hotel.
#28
Moderator: GLBT travelers, India-based Airlines and India; FlyerTalk Evangelist
Join Date: Jan 2004
Location: Asia
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I would like to know the name of this hotel too. Because I would never want to stay here. Ever. Given some of the "issues" we read on this forum, IMHO, this is one of the most serious and a violation of personal privacy. Seriously - emptying in-room safe contents without the presence of the guest!?
#29
Join Date: Nov 2004
Location: Grand County, Colorado
Programs: IHG Plat, HH D, UA GS, Perm BonVoyed
Posts: 2,013
.... I absolutely had a fit, complained bitterly (they didn't think that there was anything wrong with the housekeeper's actions because "no one was in the room and we needed to prepare the it for the next guest" despite this being several hours before the stated check out time), and got a bit of revenge by taking the time to mess up the newly made bed before leaving and toss every one of the fresh towels (that had been put in place for the next occupant) into the shower and turn the water on long enough to soak them thoroughly. In the years since, I have adamantly refused to consider going back to that conference center. The attitude that it was fine for the maid to do what she did because all of the rooms needed to be cleaned that day still bothers me.