Westin SFO San Francisco Airport [Master Thread]
Aug 12, 2014, 11:34 am
#151
Join Date: Mar 2010
Location: USA
Programs: Many. Some top-tier, others not.
Posts: 281
I think your writing was succinct and respectful. Of course they should have comped the room at the Aloft, and they should also do something else. I think 15K points is about right.
Aug 12, 2014, 11:38 am
#152
Join Date: Mar 2012
Location: Los Angeles
Posts: 50
I don't know if the 15k points is enough. I had to sleep in a room with strangers. How awkward is that?? Sure, they were my clients and I knew them via email and a conference call but I think the hotel that did this should somehow be penalized. What stops them from doing it again and again and again? Nothing, IMO.
Aug 12, 2014, 11:43 am
#153
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,198
Points don't even scratch the surface here - this was a Plat who should never have been walked in the first place. If this was me, I'd be looking at small claims court and reviewing the appropriate violations of the California Innkeeper Laws.
Aug 12, 2014, 11:43 am
#154
Join Date: Mar 2010
Location: USA
Programs: Many. Some top-tier, others not.
Posts: 281
I hear you, but in my experience hotels provide "compensation", not "punitive damages". Overbooking is a fact of life in the hotel industry, and in few places are you more at risk of it, IMHO, than at an airport hotel. I am surprised that they didn't walk you to a competitor (unless there were simply no rooms to be had).
Nov 16, 2014, 4:58 pm
#155
Join Date: Jun 2014
Posts: 512
Stayed this past friday night. Haven't stayed here in probably 10+ years. Was offered WiFi or 250 bonus points for being SPG Gold- Took the points since most hotel WiFi is spotty and typically unusable. No upgrade was offered but did take the late check out.
Stay was great- minus horrible self parking (drove in circles for 15+ minutes trying to find a spot) and dining food. Food was your run of the mill over priced bland garbage. Only reason to eat here is if you are for some reason restricted in leaving the hotel.
Would stay again but just eat somewhere else and use the savings to pay the extra $7 for valet. ^
Stay was great- minus horrible self parking (drove in circles for 15+ minutes trying to find a spot) and dining food. Food was your run of the mill over priced bland garbage. Only reason to eat here is if you are for some reason restricted in leaving the hotel.
Would stay again but just eat somewhere else and use the savings to pay the extra $7 for valet. ^
Nov 18, 2014, 7:10 pm
#157
Join Date: Aug 2001
Location: SFO
Programs: United 1K 2MM / Marriott LTP
Posts: 5,071
I haven't stayed at this aLoft but I would guess this one is designed like the other aLoft properties.
Basically it comes down to do you want a full service or hotel or a no-frills one.
I would opt for the Heavenly Bed over the bed at the aLoft unless there was an extreme price difference.
Nov 18, 2014, 7:49 pm
#158
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Location: GVA (Greater Vancouver Area)
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Nov 19, 2014, 8:33 pm
#160
Join Date: Mar 2010
Location: USA
Programs: Many. Some top-tier, others not.
Posts: 281
Nov 20, 2014, 8:11 am
#162
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
As of January 24 they were offering a full breakfast buffet as the benefit.
http://www.flyertalk.com/forum/22215441-post1289.html
Nov 21, 2014, 1:59 am
#163
Join Date: Nov 2000
Location: Upcountry Maui, HI
Posts: 13,305
As of January 24 they were offering a full breakfast buffet as the benefit.
http://www.flyertalk.com/forum/22215441-post1289.html
http://www.flyertalk.com/forum/22215441-post1289.html
-David
Nov 22, 2014, 10:53 pm
#164
Join Date: Dec 2009
Programs: SPG Platinum
Posts: 3
Nov 23, 2014, 7:49 pm
#165
Join Date: Nov 2000
Location: Upcountry Maui, HI
Posts: 13,305