Park Tower Knightsbridge, London, United Kingdom [Master Thread]
Nov 17, 2014, 5:50 pm
#181
FlyerTalk Evangelist
Join Date: Dec 2003
Location: MAN and LON
Programs: Mucci, BAEC LT Gold, HH Dia, MR LT Plat, IHG Diamond Amb, Amex Plat
Posts: 13,771
The a la carte items have been removed (in menu form at least) from everyone. You can still ask for items and some, but not all are available depending on what you want.
As for the jellybeans, they are still there on all of my stays at the hotel so no downgrade on that front.
As for the jellybeans, they are still there on all of my stays at the hotel so no downgrade on that front.
I have found the service in the restaurant to be a bit patchy but then I don't like to linger, I like to be in and out and not sit around waiting what seems to be a while for drinks, the bill etc.
Jan 4, 2015, 11:06 am
#182
Join Date: Sep 2004
Location: New York, NY
Programs: Marriott Bonvoy Lifetime Tit, Hilton Diamond, BA Gold, Carlson Gold, UA*S,
Posts: 1,363
Does anyone else find this line in their booking confirmation offensive?
As an SPG® member, you also have the possibility, should you desire, to upgrade to an Executive Room for an additional £90 per night. Guests taking advantage of this offer will receive 1,000 Bonus Starpoints® as a token of our esteem.
Surely as an SPG Member you should be upgraded automatically!
It makes a mockery of the whole program.
As an SPG® member, you also have the possibility, should you desire, to upgrade to an Executive Room for an additional £90 per night. Guests taking advantage of this offer will receive 1,000 Bonus Starpoints® as a token of our esteem.
Surely as an SPG Member you should be upgraded automatically!
It makes a mockery of the whole program.
Jan 4, 2015, 4:37 pm
#183
Join Date: Sep 2006
Location: Manchester, England
Programs: Bonvoy LT Plat, HH Diamond, IHG Plat, BMI Gold (RIP)
Posts: 8,021
Does anyone else find this line in their booking confirmation offensive?
As an SPG® member, you also have the possibility, should you desire, to upgrade to an Executive Room for an additional £90 per night. Guests taking advantage of this offer will receive 1,000 Bonus Starpoints® as a token of our esteem.
Surely as an SPG Member you should be upgraded automatically!
It makes a mockery of the whole program.
As an SPG® member, you also have the possibility, should you desire, to upgrade to an Executive Room for an additional £90 per night. Guests taking advantage of this offer will receive 1,000 Bonus Starpoints® as a token of our esteem.
Surely as an SPG Member you should be upgraded automatically!
It makes a mockery of the whole program.
It is purely offering a choice and doesn't affect your upgrade chances and this is a property that upgrades very happily. If you are offended by having a choice, then that is your call. I just ignore it every time I see it.
Jan 4, 2015, 7:07 pm
#185
Join Date: Oct 2009
Location: BNA
Programs: Hyatt Explorist, Bonvoy Plat, HHonors Diamond, DL Gold
Posts: 383
Does anyone else find this line in their booking confirmation offensive?
As an SPG® member, you also have the possibility, should you desire, to upgrade to an Executive Room for an additional £90 per night. Guests taking advantage of this offer will receive 1,000 Bonus Starpoints® as a token of our esteem.
Surely as an SPG Member you should be upgraded automatically!
It makes a mockery of the whole program.
As an SPG® member, you also have the possibility, should you desire, to upgrade to an Executive Room for an additional £90 per night. Guests taking advantage of this offer will receive 1,000 Bonus Starpoints® as a token of our esteem.
Surely as an SPG Member you should be upgraded automatically!
It makes a mockery of the whole program.
Is that 1,000 Starpoints per night, or per stay? BTW, As a Starwood Gold member, the Park Tower Knightsbridge upgraded me last year to an Executive higher floor room on an award stay. I enjoyed my stay there, and would be happy to stay at the Park Tower Knightsbridge again. Hopefully you will be staying there at a time when the hotel occupancy is not full, so the hotel can take better care of you.
Jan 5, 2015, 4:17 am
#188
Join Date: Jul 2004
Location: London, United Kingdom
Programs: OW/AA, DL, UA; Marriott Titanium
Posts: 4,936
At some, I am told it's a way of guaranteeing the type of room you would be upgraded to, noting that upgrades are based on best available room at check-in.
Am also told it's a way of guaranteeing the type of room you will be upgraded from (if one chooses this option, then their upgrade is up/above/from this option, vs. "to" this room type from a standard one.
Jan 5, 2015, 7:06 am
#189
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,031
It's perfectly reasonable to expect that they will be trying to sell their premium rooms for revenue in the meantime, and an email 'upsell' offer like this (which would guarantee you an upgrade) is totally legitimate within the framework of the spg program.
Jan 24, 2015, 8:03 pm
#190
Join Date: Jul 2006
Location: Los Angeles
Programs: AA plat pro, HH Diamond
Posts: 429
Has anyone stayed at this property recently and can comment on Plat upgrades?
Also, will Plats, when not upgraded to a a suite, be entitles to use the Butler service? (I.e. Like in Bangkok sukhumvit luxury collection)
Also, will Plats, when not upgraded to a a suite, be entitles to use the Butler service? (I.e. Like in Bangkok sukhumvit luxury collection)
Jan 25, 2015, 12:53 am
#191
Join Date: Sep 2006
Location: Manchester, England
Programs: Bonvoy LT Plat, HH Diamond, IHG Plat, BMI Gold (RIP)
Posts: 8,021
The butler service is limited to the suites and isn't even that visible on the times I have upgraded to a suite. The regular service is pretty good though, so not much of a difference to the butler service that they offer from my experience.
Jan 25, 2015, 11:06 am
#192
Join Date: Jan 2001
Location: Boston, MA
Programs: AA Lifetime Platinum (3MM), QF Lifetime Gold, Bonvoy Lifetime Platinum, Ex-Hyatt Diamond
Posts: 7,541
Butler service is even higher and more precious than a suite UG. It is not their policy to UG Plats to Butler rooms. I have had it done, but really exceptional circumstances. Suite UGs are possible but pretty tight. Ecex rooms are the std UG. Exec room r the same as all the other rrom but on a higher floor.
Feb 28, 2015, 10:36 am
#193
Join Date: Dec 2010
Location: Michigan
Programs: AA EXP(4mm), DL Gold, UA Gold (1mm), HH Diamond, Bonvoy Amb(l/t Titanium). Former EA/PA elite
Posts: 994
I've always liked this property and continue to do so.
Feb 28, 2015, 10:51 am
#194
Join Date: Jan 2001
Location: Boston, MA
Programs: AA Lifetime Platinum (3MM), QF Lifetime Gold, Bonvoy Lifetime Platinum, Ex-Hyatt Diamond
Posts: 7,541
Normal upgrades are to the Executive or Panoramic rooms. Suites are very rare unless using SNAs as the suites get sold, especially in the peak months, plus they have quite a few VIPs.
The butler service is limited to the suites and isn't even that visible on the times I have upgraded to a suite. The regular service is pretty good though, so not much of a difference to the butler service that they offer from my experience.
The butler service is limited to the suites and isn't even that visible on the times I have upgraded to a suite. The regular service is pretty good though, so not much of a difference to the butler service that they offer from my experience.
Feb 28, 2015, 1:05 pm
#195
Join Date: Sep 2006
Location: Manchester, England
Programs: Bonvoy LT Plat, HH Diamond, IHG Plat, BMI Gold (RIP)
Posts: 8,021
The policy is for the butler service to be only for the suites and for high category VIPs. I think it set to that around the time that Sue took over as the Hotel Manager.