No more 4pm Late Check out for Golds ? [Answer: the benefit is unchanged]
May 15, 2015, 3:01 am
#1
Original Poster
Join Date: Nov 2003
Location: Vienna AUSTRIA
Posts: 549
No more 4pm Late Check out for Golds ? [Answer: the benefit is unchanged]
I just received my new Gold Card and in the folder of Benefits there is no more late check out for Golds as a Benefit listed.
Only for Platinums and not even guaranted any more.
By by Spg and welcome Hilton for me.
Only for Platinums and not even guaranted any more.
By by Spg and welcome Hilton for me.
May 15, 2015, 3:06 am
#2
Join Date: Sep 2013
Programs: SPG,HH,IHG
Posts: 786
Something wrong ?
4p.m. late checkout, subject to availability at resort and conference center hotels.
May 15, 2015, 3:32 am
#3
Original Poster
Join Date: Nov 2003
Location: Vienna AUSTRIA
Posts: 549
http://www.starwoodhotels.com/prefer....benefits.gold
Something wrong ?
4p.m. late checkout, subject to availability at resort and conference center hotels.
Something wrong ?
4p.m. late checkout, subject to availability at resort and conference center hotels.
and they forgot to make the Change on their Website?
May 15, 2015, 4:20 am
#4
Join Date: May 2012
Programs: SPG Plat
Posts: 792
I would expect their website to be more up-to-date than anything printed.
May 15, 2015, 4:52 am
#5
Join Date: Jul 2014
Posts: 265
just curious, how many times you've used this benefit?
if so, have you got the "approval" to stay all the way until 4pm?
if so, have you got the "approval" to stay all the way until 4pm?
May 15, 2015, 5:18 am
#6
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,017
moderator note
I've appended [?] to the thread title, pending clarification of the status of this benefit.
May 15, 2015, 5:45 am
#7
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,522
<yawn>
From the full terms and conditions listed at http://www.starwoodhotels.com/prefer...ERMS_PROMOTION
9.2 Gold Preferred Guest Benefits. Gold Preferred Guests will be eligible to receive the benefits listed on the SPG Program website (www.spg.com) under "Membership Benefits" under "Gold Preferred".
From the full terms and conditions listed at http://www.starwoodhotels.com/prefer...ERMS_PROMOTION
9.2 Gold Preferred Guest Benefits. Gold Preferred Guests will be eligible to receive the benefits listed on the SPG Program website (www.spg.com) under "Membership Benefits" under "Gold Preferred".
May 15, 2015, 6:07 am
#8
Join Date: Oct 2014
Programs: IHG Spire, Marriott
Posts: 574
I was quite annoyed when I had a hard time getting 4PM Late CO through the phone as a Gold. I was staying at that hotel quite frequently. Every time, the operator would fight and argue that late CO didn't exist.
It was only until later, when I had the chance to spoke with senior management that the property owner has told 1st line operators to make such claim and only approve the request when escalated to a manager. Using a conference and resort property as the reason.
They did improve and ask for departure time at CI nowadays, be it might be because I'm plat now.
It was only until later, when I had the chance to spoke with senior management that the property owner has told 1st line operators to make such claim and only approve the request when escalated to a manager. Using a conference and resort property as the reason.
They did improve and ask for departure time at CI nowadays, be it might be because I'm plat now.
Last edited by miloworld; May 15, 2015 at 6:13 am
May 15, 2015, 6:14 am
#9
Join Date: Aug 2010
Location: Formerly Box 350, Boston Mass, Oh two one three four. Now near Beverly Hills 90210
Programs: Loyal Order of Water Buffalos
Posts: 3,934
I've used this quite a few times, even as late as 4PM. Been asked at checkin many other times if I'd like to have it. Never had it refused at a non resort/conference center.
May 15, 2015, 6:23 am
#10
Join Date: Jan 2008
Location: YYZ
Programs: All Accor Plat, 1865 Voyager, AE E35K, HH Gold,Hyatt, Hrtz Gold, Marriott Gold, NEXUS
Posts: 1,669
I was quite annoyed when I had a hard time getting 4PM Late CO through the phone as a Gold. I was staying at that hotel quite frequently. Every time, the operator would fight and argue that late CO didn't exist.
It was only until later, when I had the chance to spoke with senior management that the property owner has told 1st line operators to make such claim and only approve the request when escalated to a manager. Using a conference and resort property as the reason.
They did improve and ask for departure time at CI nowadays, be it might be because I'm plat now.
It was only until later, when I had the chance to spoke with senior management that the property owner has told 1st line operators to make such claim and only approve the request when escalated to a manager. Using a conference and resort property as the reason.
They did improve and ask for departure time at CI nowadays, be it might be because I'm plat now.
Please let us know which property you are referring to so that other FT'ers can be prepared when staying there (or may choose to avoid based on this blatant attempt to deprive us of benefits). Also, it would allow the lurkers to report this practice if they feel so inclined. I personally hate it when I am forced to demand benefits that have been promised to me and are one of the main, if not the only, reason I stay at a chain's hotels.
May 15, 2015, 6:24 am
#11
Join Date: Dec 2007
Location: Canada
Posts: 1,507
Gold, Plat or not..........this is a benefit I really like and use, especially on leisure / vacation travel. Definitely comes in very handy for those later flights!
May 15, 2015, 6:33 am
#12
Original Poster
Join Date: Nov 2003
Location: Vienna AUSTRIA
Posts: 549
I also used this Benefit ,almost on every second stay, and it was granted about 80% of my stays.
So it was quite shocking for me to read it on the Benefits flyer today, that this is no more a Gold Benefit?
Maybe starwood Lurker can give us some clarification about.
Thanks
So it was quite shocking for me to read it on the Benefits flyer today, that this is no more a Gold Benefit?
Maybe starwood Lurker can give us some clarification about.
Thanks
May 15, 2015, 6:39 am
#13
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,510
May 15, 2015, 7:25 am
#14
Company Representative - Starwood
Join Date: Aug 2011
Programs: SPG
Posts: 713
Hello everyone,
I can assure you, that the information on our website is up-to-date.
The 4 PM late check-out is guaranteed for Gold and Platinum Members (except at resorts or conference hotels, where it is subject to availability).
If you have any questions, feel free to drop a PM or email to the below address.
Warm regards,
Alice Kons
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
I can assure you, that the information on our website is up-to-date.
The 4 PM late check-out is guaranteed for Gold and Platinum Members (except at resorts or conference hotels, where it is subject to availability).
If you have any questions, feel free to drop a PM or email to the below address.
Warm regards,
Alice Kons
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
May 15, 2015, 8:20 am
#15
Join Date: May 2005
Location: Chicago Area
Posts: 369
Hello everyone,
I can assure you, that the information on our website is up-to-date.
The 4 PM late check-out is guaranteed for Gold and Platinum Members (except at resorts or conference hotels, where it is subject to availability).
If you have any questions, feel free to drop a PM or email to the below address.
Warm regards,
Alice Kons
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
I can assure you, that the information on our website is up-to-date.
The 4 PM late check-out is guaranteed for Gold and Platinum Members (except at resorts or conference hotels, where it is subject to availability).
If you have any questions, feel free to drop a PM or email to the below address.
Warm regards,
Alice Kons
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]