Paris Marriott Charles de Gaulle Airport Hotel, CDG, France [Master Thread]
Sep 11, 2018, 3:16 pm
#1
Original Poster
Join Date: Nov 2015
Posts: 20
Paris Marriott Charles de Gaulle Airport Hotel, CDG, France [Master Thread]
Just FYI the Marriott at CDG does not have a lounge but in the past used to provide members with drinks and food at the bar. This ceased as of the August 18th merge as Marriott's without elite lounges were no longer required to accommodate elite members. I have frequently stayed at this property but this will be my last stay. In fact I am on the phone with Marriott customer care as we speak to move my 9 day reservation to the Sheraton which is physically located at the airport and has better access to the metro and an elite lounge! For a hotel that requires a shuttle bus from the airport and no lounge I wonder just how many elite members will skip this property in the future, I know I will. FYI the Munich Marriott and Munich Airport Marriotts do not have lounges either and used to do make similar accommodation (drinks and eats at the bar), I presume that these hotels have also discontinued this service. Next time I am considering these properties I will be calling the property to inquire before making a reservation.
Sep 11, 2018, 4:10 pm
#2
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I hope you will communicate the same info to the hotel GM. That's who can make a difference. Please let him know why you are cancelling your 9 day reservation!
Sep 11, 2018, 6:54 pm
#3
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I would add that an airport hotel located away from the airport and convenient transportation to the city surely isn't getting many guests who are willing to stay for 9 nights unless the price is very low. IMO such a property should be eager to offer special perks.
Sep 11, 2018, 10:12 pm
#4
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Join Date: Nov 2015
Posts: 20
Just an update, they no longer provide water at turndown either. Without a longe ithe bottle of water is critical. I am a lifetime platinum premier member staying at hotel I frequented in the past on a 9 night stay... if they treat me this way what is the experience like with no or lower status. This hotel has a wonderful breakfast, it is quit and the evening appies and drinks along with the marriottt connection made it my go to hotel for meetings in Paris. No more! I did talk to the manager and they acknowledged that many platinum members were complaining but the hotel was busy and sold out almost every night. Message is we can save money now that we don’t have to provide elite benefits if don’t have a lounge and if you don,t stay someone else will that will be more profitable for us. What a way to destroy brand loyalty!
Sep 11, 2018, 11:25 pm
#5
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Its not the first time we've gone to reception and asked for water (or more water) in hotels that don't have a lounge. Only once have we been knocked back and that was the Swansea Marriott.
Sep 11, 2018, 11:42 pm
#6
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I remember going to this property and being treated amazingly. My traveling partner's exact words were "these guys treat you like you're best friends!" -- it's a shame they've gone downhill 
Sep 12, 2018, 9:09 am
#7
Join Date: May 2002
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If a hotel branded as a Marriott Hotel does not have a lounge (or the lounge is closed), the hotel is still required to provide breakfast in the restaurant for member + 1.
Even before August 18, a Marriott Hotel without a lounge was not required to provide hors d'oeuvres or any kinds of drinks in the evening, However, some did so anyway. Smart GMs considered it to be good business to attract guests with Platinum status, and to keep them coming back.
If a Marriott Hotel front desk claims, "we wish we could provide better benefits to you, dear Platinum Elite member, but Marriott's corporate office won't let us," then management has directed the front desk to lie to guests.
Sep 12, 2018, 9:19 am
#8
Join Date: Mar 2018
Location: England - UK
Posts: 512
Just FYI the Marriott at CDG does not have a lounge but in the past used to provide members with drinks and food at the bar. This ceased as of the August 18th merge as Marriott's without elite lounges were no longer required to accommodate elite members. I have frequently stayed at this property but this will be my last stay. In fact I am on the phone with Marriott customer care as we speak to move my 9 day reservation to the Sheraton which is physically located at the airport and has better access to the metro and an elite lounge! For a hotel that requires a shuttle bus from the airport and no lounge I wonder just how many elite members will skip this property in the future, I know I will. FYI the Munich Marriott and Munich Airport Marriotts do not have lounges either and used to do make similar accommodation (drinks and eats at the bar), I presume that these hotels have also discontinued this service. Next time I am considering these properties I will be calling the property to inquire before making a reservation.
Really sorry to hear this as booked before the 8/18 for a night this weekend in between two Hilton nights. I didn't know they had also cut back on giving out the free drink vouchers as well. At this rate we could end up taking our own sheets and pillow cases. Is the shuttle to/from the airport still free do you know?
Sep 12, 2018, 10:58 am
#10
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Maybe someone should start a sticky or wiki to list all of these stealth downgrades to elite status benefits at properties that formerly went somewhat above and beyond but have discontinued the practice.
Sep 12, 2018, 11:04 am
#11
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It's interesting that some hotels have used the August 18 program changes to justify service reductions.
If a hotel branded as a Marriott Hotel does not have a lounge (or the lounge is closed), the hotel is still required to provide breakfast in the restaurant for member + 1.
Even before August 18, a Marriott Hotel without a lounge was not required to provide hors d'oeuvres or any kinds of drinks in the evening, However, some did so anyway. Smart GMs considered it to be good business to attract guests with Platinum status, and to keep them coming back.
If a Marriott Hotel front desk claims, "we wish we could provide better benefits to you, dear Platinum Elite member, but Marriott's corporate office won't let us," then management has directed the front desk to lie to guests.
If a hotel branded as a Marriott Hotel does not have a lounge (or the lounge is closed), the hotel is still required to provide breakfast in the restaurant for member + 1.
Even before August 18, a Marriott Hotel without a lounge was not required to provide hors d'oeuvres or any kinds of drinks in the evening, However, some did so anyway. Smart GMs considered it to be good business to attract guests with Platinum status, and to keep them coming back.
If a Marriott Hotel front desk claims, "we wish we could provide better benefits to you, dear Platinum Elite member, but Marriott's corporate office won't let us," then management has directed the front desk to lie to guests.
Sep 13, 2018, 9:40 am
#12
Join Date: Mar 2001
Location: Ann Arbor, Michigan USA
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Or, an ignorant fdc doesn't know why and rather make an effort to find out, just fills in the blank with whatever occurs to him/her.
Sep 13, 2018, 11:11 am
#13
Join Date: Feb 2008
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How many companies have done this in the past in the good times and had some nasty surprises in the not so good times...
Sep 13, 2018, 1:36 pm
#14
Join Date: May 2002
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A front desk employee doesn't have to memorize all the clauses of the Loyalty Program Terms & Conditions for 29 Marriott brands in regions around the world. But a front desk employee should understand the benefits for all Elite levels at the hotel where he or she works, how that hotel provides those benefits, and should be able to explain it honestly and accurately to guests.
Sep 13, 2018, 5:04 pm
#15
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thanks for the warning. We should keep track of those hotels and avoid them. This week that Sheraton DUS where the lounge was closed there were snacks and drinks in the restaurant.