Jan 1, 2015, 7:38 am
Last edit by: KENNECTED
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POSTING FORMAT
Property:
Date(s):
Room booked:
Room received:
Award stay: (yes/no), type (C+P, FAN, FWN, FRN, SPG50, etc.)
BRG stay: (yes/no)
SNAs redeemed: (yes/no)
Comments:
Previous Discussion
Platinum Upgrade Successes 2003 - 2005
Platinum Upgrade Successes 2006
Platinum Upgrade Successes 2007
Platinum Upgrade Successes 2008
Platinum Upgrade Successes 2009
Platinum Upgrade Successes 2010
Platinum Upgrade Successes 2011
Platinum upgrade Successes 2012
Platinum Upgrade Successes 2013 - 2014
POSTING FORMAT
Property:
Date(s):
Room booked:
Room received:
Award stay: (yes/no), type (C+P, FAN, FWN, FRN, SPG50, etc.)
BRG stay: (yes/no)
SNAs redeemed: (yes/no)
Comments:
Previous Discussion
Platinum Upgrade Successes 2003 - 2005
Platinum Upgrade Successes 2006
Platinum Upgrade Successes 2007
Platinum Upgrade Successes 2008
Platinum Upgrade Successes 2009
Platinum Upgrade Successes 2010
Platinum Upgrade Successes 2011
Platinum upgrade Successes 2012
Platinum Upgrade Successes 2013 - 2014
Post Your Platinum Upgrade Successes 2015
Jan 10, 2015, 12:53 am
#16
Join Date: Aug 2007
Location: Guadalajara, Jalisco
Programs: SPG Platinum
Posts: 414
Property: Westin Airport Tampa (Courtney Campbell)
Date(s):5-JAN 2015
Room booked:Traditional Double Room
Room received: Traditional King/QueenRoom (I didn't request this so I'll call it a downgrade)
Award stay: no
BRG stay: No
SNAs redeemed: no
Comments: This hotel keeps the title for being the worst for plat recognition out of all my regular properties. Something is off the way it's managed, the owner or relative of the owner is a constant micromanager and seems to always be lurking around the property. I'll have my corp ID checked even when my rate is $10 cheaper than BAR. Beautiful views of the bay though.
Date(s):5-JAN 2015
Room booked:Traditional Double Room
Room received: Traditional King/QueenRoom (I didn't request this so I'll call it a downgrade)
Award stay: no
BRG stay: No
SNAs redeemed: no
Comments: This hotel keeps the title for being the worst for plat recognition out of all my regular properties. Something is off the way it's managed, the owner or relative of the owner is a constant micromanager and seems to always be lurking around the property. I'll have my corp ID checked even when my rate is $10 cheaper than BAR. Beautiful views of the bay though.
So how is this a Success ?
Jan 14, 2015, 6:01 pm
#17
Join Date: May 2012
Location: SIN
Programs: JL GC | Marriott LT Silver | Global Entry | SQ Silver
Posts: 6,819
Sheraton Miyako Hotel Osaka
Property: Sheraton Miyako Hotel Osaka
Date(s): January 2015 (5 nights)
Room booked: Standard Room (2 Single Beds)
Room received: Comfort Room (2 Single Beds)
Award stay: No
BRG stay: Yes
SNAs redeemed: No
Comments: Pre-upgraded before check-in. There were no Suites available online for my dates. Asked again at check-in and verified no Suites available. I have stayed in a Standard room (non-renovated), the Comfort Room (renovated) was much much nicer!
Date(s): January 2015 (5 nights)
Room booked: Standard Room (2 Single Beds)
Room received: Comfort Room (2 Single Beds)
Award stay: No
BRG stay: Yes
SNAs redeemed: No
Comments: Pre-upgraded before check-in. There were no Suites available online for my dates. Asked again at check-in and verified no Suites available. I have stayed in a Standard room (non-renovated), the Comfort Room (renovated) was much much nicer!
Jan 28, 2015, 4:26 pm
#18
Join Date: Oct 2011
Location: BKK
Programs: World of Hyatt Globalist; Marriott Bonvoy LTP; IHG Plat
Posts: 2,231
Property: Sheraton on the Park, Sydney
Date(s): 5 nights in January
Room booked: City Side room
Room received: Executive Suite
Award stay: no
BRG stay: yes
SNAs redeemed: no
Comments: At first they assigned me to a Hyde park view room. after asking about the avialability of suite, they finally gave me an Exeutive suite. spg.com shown no avialability though.
Property: The Westin Melbourne
Date(s): 6 nights in Jan-Feb (Australian Open period)
Room booked: Westin room
Room received: Deluxe room
Award stay: yes, FAN+Point Redemption
BRG stay: no
SNAs redeemed: no
Comments: At first they assigned me to a Westin Workout room. When I got to the room and found there was no bathtub and no view at all. I called the service express and asked for the new room. finally they gave me a Deluxe room on the same floor (2nd floor). i found it much better for me even though with some street noises.
Date(s): 5 nights in January
Room booked: City Side room
Room received: Executive Suite
Award stay: no
BRG stay: yes
SNAs redeemed: no
Comments: At first they assigned me to a Hyde park view room. after asking about the avialability of suite, they finally gave me an Exeutive suite. spg.com shown no avialability though.
Property: The Westin Melbourne
Date(s): 6 nights in Jan-Feb (Australian Open period)
Room booked: Westin room
Room received: Deluxe room
Award stay: yes, FAN+Point Redemption
BRG stay: no
SNAs redeemed: no
Comments: At first they assigned me to a Westin Workout room. When I got to the room and found there was no bathtub and no view at all. I called the service express and asked for the new room. finally they gave me a Deluxe room on the same floor (2nd floor). i found it much better for me even though with some street noises.
Last edited by 3rdworldresident; Jan 28, 2015 at 10:16 pm
Jan 28, 2015, 5:44 pm
#19
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR/SPG LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus
Posts: 31,004
Property: Sheraton Wilmington South (Delaware)
Date(s): 2 different 3-weeknight stays, January 2015
Room booked: Standard
Room received: Jr. Suite, one on lounge floor
Award stay: no
BRG stay: no
SNAs redeemed: no
Date(s): 2 different 3-weeknight stays, January 2015
Room booked: Standard
Room received: Jr. Suite, one on lounge floor
Award stay: no
BRG stay: no
SNAs redeemed: no
Jan 28, 2015, 9:59 pm
#20
Join Date: Jun 2001
Location: SEA
Programs: DL Plat, AS MVPG, Bonvoy Plat/LT Gold, HH Diamond
Posts: 1,263
Property: Westin Portland (Oregon)
Date(s): Jan 2015
Room booked: Traditional King
Room received: Corner King
Award stay: No
BRG stay: No
SNAs redeemed: No
Comments: I noticed the upgrade in my reservation a couple of days before arrival. I had a tough time booking the hotel, so assume it was close to sold out.
Date(s): Jan 2015
Room booked: Traditional King
Room received: Corner King
Award stay: No
BRG stay: No
SNAs redeemed: No
Comments: I noticed the upgrade in my reservation a couple of days before arrival. I had a tough time booking the hotel, so assume it was close to sold out.
Jan 29, 2015, 12:17 pm
#21
Join Date: Mar 2006
Location: YQR
Programs: Nexus/GE, UA/MPG, Bonvoy Tit, LTP
Posts: 1,294
Property: Sheraton Cavalier Saskatoon
Date(s): Friday evening. January 2015
Room booked: Traditional Queen City View
Room received: Club Floor, King Suite River View
Award stay: No,
BRG stay: No
SNAs redeemed: No
Comments: I find this hotel regularly upgrades me to a suite, unless it is full ( which it often is). I average 6- 8 stays / year here. This is one of the nicer rooms IMHO. Free cheese platter and local craft beer waiting in the room as well. Very much appreciated.
Date(s): Friday evening. January 2015
Room booked: Traditional Queen City View
Room received: Club Floor, King Suite River View
Award stay: No,
BRG stay: No
SNAs redeemed: No
Comments: I find this hotel regularly upgrades me to a suite, unless it is full ( which it often is). I average 6- 8 stays / year here. This is one of the nicer rooms IMHO. Free cheese platter and local craft beer waiting in the room as well. Very much appreciated.
Jan 29, 2015, 6:26 pm
#22
Join Date: Dec 2010
Posts: 1,860
Sheraton Mountain Vista, Avon Colorado
Stay'N'Pray Success: 0%
Your24 Success: 0%
Starwood Success: 0%
Who do I think I am? A valued guest? HAHAAHAHAHA
Stay'N'Pray Success: 0%
Your24 Success: 0%
Starwood Success: 0%
Who do I think I am? A valued guest? HAHAAHAHAHA
Jan 30, 2015, 12:36 am
#23
Join Date: Jan 2011
Programs: BA Gold, SPG Plat
Posts: 75
Property: Grosvenor House, Dubai
Date(s): 21 Jan 2015 (2 nights)
Room booked: Deluxe Room
Room received: Premier Junior Suite (Marina View)
Award stay: No
BRG stay: No
SNAs redeemed: No
Comments: Great room, was heading back 5 days later for 4 nights, I asked at check out if I could have the same room, not a problem! Great upgrade.
Date(s): 21 Jan 2015 (2 nights)
Room booked: Deluxe Room
Room received: Premier Junior Suite (Marina View)
Award stay: No
BRG stay: No
SNAs redeemed: No
Comments: Great room, was heading back 5 days later for 4 nights, I asked at check out if I could have the same room, not a problem! Great upgrade.
Jan 30, 2015, 1:33 am
#24
Join Date: Jan 2012
Programs: AA Exec, Delta, USAir, SPG Plat
Posts: 5
Post Your Platinum Upgrade Successes 2015
Le Meridien Piccadilly
Dates Dec 23 - Dec 31, 2014
Booked - deluxe queen
Received - executive suite (only one bathroom, but nice layout with living room distant from bedroom)
Award stay - no
BTG stay - no
SNA - yes cleared 5 days before. Accommodated request for side of hotel w/o steps, my mom in adjoining room, & kids (adults, sort-of) in nearby room. Gave us all plat breakfast on my status (plat breakfast very crowded all week)
Dates Dec 23 - Dec 31, 2014
Booked - deluxe queen
Received - executive suite (only one bathroom, but nice layout with living room distant from bedroom)
Award stay - no
BTG stay - no
SNA - yes cleared 5 days before. Accommodated request for side of hotel w/o steps, my mom in adjoining room, & kids (adults, sort-of) in nearby room. Gave us all plat breakfast on my status (plat breakfast very crowded all week)
Jan 30, 2015, 5:28 am
#25
Join Date: May 2013
Location: Singapore
Programs: SPG/Marriott Platinum, Hilton Diamond
Posts: 34
Property: Westin Bangkok
Date(s): 8 - 13 Jan 15
Room booked: Standard King
Room received: Corner Suite
Award stay: No
BRG stay: Yes
SNAs redeemed: No
Comments: I'm 100% (5 of 5 in 2014/2015) for Suite Upgrades as a Platinum member at Westin Bangkok. Impeccable service and the staff recognize us. Can't be beat for its price!
Property: Four Points Sheraton Taipei
Date(s): 19 - 22 Jan 2015
Room booked: Standard
Room received: Junior Suite
Award stay: No
BRG stay: No
SNAs redeemed: No
Comments: Booked a Hot Escapes Rate which was cheaper than third party sites. Was booked from 14 - 22 Jan 15, but Suite was available only from 19 Jan, still was a nice gesture to give us the Suite halfway through our stay. Rate was decent but Property isn't anything to shout about.
Property: Sheraton Macau
Date(s): 24 - 27 Jan 2015
Room booked: Standard
Room received: Junior Suite (very luxe we love it!)
Award stay: No
BRG stay: Yes
SNAs redeemed: No
Comments: Initial BRG of 1300HKD, Property had a better offer of 1200HKD which they price matched via email correspondence. Fantastic food at Lounge, great service. And rooms are stunning! Considering Rack Rate of its Suite goes for 7000HKD, the rate we got was great value. Look out for weekday specials of 888HKD daily rates!
Date(s): 8 - 13 Jan 15
Room booked: Standard King
Room received: Corner Suite
Award stay: No
BRG stay: Yes
SNAs redeemed: No
Comments: I'm 100% (5 of 5 in 2014/2015) for Suite Upgrades as a Platinum member at Westin Bangkok. Impeccable service and the staff recognize us. Can't be beat for its price!
Property: Four Points Sheraton Taipei
Date(s): 19 - 22 Jan 2015
Room booked: Standard
Room received: Junior Suite
Award stay: No
BRG stay: No
SNAs redeemed: No
Comments: Booked a Hot Escapes Rate which was cheaper than third party sites. Was booked from 14 - 22 Jan 15, but Suite was available only from 19 Jan, still was a nice gesture to give us the Suite halfway through our stay. Rate was decent but Property isn't anything to shout about.
Property: Sheraton Macau
Date(s): 24 - 27 Jan 2015
Room booked: Standard
Room received: Junior Suite (very luxe we love it!)
Award stay: No
BRG stay: Yes
SNAs redeemed: No
Comments: Initial BRG of 1300HKD, Property had a better offer of 1200HKD which they price matched via email correspondence. Fantastic food at Lounge, great service. And rooms are stunning! Considering Rack Rate of its Suite goes for 7000HKD, the rate we got was great value. Look out for weekday specials of 888HKD daily rates!
Jan 30, 2015, 8:10 am
#26
Join Date: May 2012
Location: SIN
Programs: JL GC | Marriott LT Silver | Global Entry | SQ Silver
Posts: 6,819
Property: Sheraton Macau
Date(s): 24 - 27 Jan 2015
Room booked: Standard
Room received: Junior Suite (very luxe we love it!)
Award stay: No
BRG stay: Yes
SNAs redeemed: No
Comments: Initial BRG of 1300HKD, Property had a better offer of 1200HKD which they price matched via email correspondence. Fantastic food at Lounge, great service. And rooms are stunning! Considering Rack Rate of its Suite goes for 7000HKD, the rate we got was great value. Look out for weekday specials of 888HKD daily rates!
Date(s): 24 - 27 Jan 2015
Room booked: Standard
Room received: Junior Suite (very luxe we love it!)
Award stay: No
BRG stay: Yes
SNAs redeemed: No
Comments: Initial BRG of 1300HKD, Property had a better offer of 1200HKD which they price matched via email correspondence. Fantastic food at Lounge, great service. And rooms are stunning! Considering Rack Rate of its Suite goes for 7000HKD, the rate we got was great value. Look out for weekday specials of 888HKD daily rates!
Jan 30, 2015, 8:36 am
#27
Join Date: May 2013
Location: Singapore
Programs: SPG/Marriott Platinum, Hilton Diamond
Posts: 34
Jan 30, 2015, 7:35 pm
#28
Join Date: May 2012
Location: SIN
Programs: JL GC | Marriott LT Silver | Global Entry | SQ Silver
Posts: 6,819
Jan 30, 2015, 10:25 pm
#29
Join Date: May 2013
Location: Singapore
Programs: SPG/Marriott Platinum, Hilton Diamond
Posts: 34
As with all BRG rates, once confirmed they are pre-payable and non refundable. This can cause problems when the Property comes up with an even lower rate on their site, after you have confirmed your BRG rate, but before your stay.
If you have a BRG rate, and the Property website comes up with a lower rate, you can't cancel your current BRG rate as it would be contractually payable. SPG Live Chat are unable to do anything, as I found out.
The Property is also not legally obligated to give you a lower rate. However in this case I contacted the Property via email and they obliged to match the lower rate (which is technically not part of BRG but rather best-practices within the industry, and something I applaud the Property for doing in order to retain customer loyalty).
Jan 30, 2015, 11:34 pm
#30
Join Date: May 2012
Location: SIN
Programs: JL GC | Marriott LT Silver | Global Entry | SQ Silver
Posts: 6,819
I believe you are referring to BRG on a third party site? This was not the case here. My rate was initially a BRG rate, at 10% (before the 20% introduction) lower than the competing site.
As with all BRG rates, once confirmed they are pre-payable and non refundable. This can cause problems when the Property comes up with an even lower rate on their site, after you have confirmed your BRG rate, but before your stay.
If you have a BRG rate, and the Property website comes up with a lower rate, you can't cancel your current BRG rate as it would be contractually payable. SPG Live Chat are unable to do anything, as I found out.
The Property is also not legally obligated to give you a lower rate. However in this case I contacted the Property via email and they obliged to match the lower rate (which is technically not part of BRG but rather best-practices within the industry, and something I applaud the Property for doing in order to retain customer loyalty).
As with all BRG rates, once confirmed they are pre-payable and non refundable. This can cause problems when the Property comes up with an even lower rate on their site, after you have confirmed your BRG rate, but before your stay.
If you have a BRG rate, and the Property website comes up with a lower rate, you can't cancel your current BRG rate as it would be contractually payable. SPG Live Chat are unable to do anything, as I found out.
The Property is also not legally obligated to give you a lower rate. However in this case I contacted the Property via email and they obliged to match the lower rate (which is technically not part of BRG but rather best-practices within the industry, and something I applaud the Property for doing in order to retain customer loyalty).
However, you could have booked a refundable rate once your BRG is approved. In that way you can cancel anytime (within the terms of the cancellation policy) and re-book at the new lower rate (if any).
Anyways, let's leave any further discussion to the BRG thread.
