Mar 30, 2015, 12:29 am

FlyerTalk Forums Expert How-Tos and Guides

Last edit by: lcpteck

SPG Keyless

List of SPG Keyless properties

Aloft Abu Dhabi
Aloft Arundel Mills
Aloft Asheville Downtown
Aloft Atlanta Downtown
Aloft Austin at The Domain
Aloft Beachwood
Aloft Beijing, Haidian
Aloft Birmingham Soho Square
Aloft Bogota Airport
Aloft Bolingbrook
Aloft Broomfield Denver
Aloft Brussels Schuman
Aloft Buffalo Airport
Aloft Bursa Hotel
Aloft BWI Baltimore Washington International Airport
Aloft Calgary University
Aloft Cancun
Aloft Cessna
Aloft Chapel Hill
Aloft Charleston Airport & Convention Center
Aloft Charlotte Ballantyne
Aloft Charlotte Uptown at the EpiCentre
Aloft Chesapeake
Aloft Chicago City Center
Aloft Chicago O'Hare
Aloft Cleveland Downtown
Aloft Cupertino
Aloft Dalian
Aloft Dallas Downtown
Aloft Denver Downtown
Aloft Denver International Airport
Aloft Detroit
Aloft Dongguan Songshan Lake
Aloft Dulles Airport North
Aloft Frisco
Aloft Green Bay
Aloft Guadalajara
Aloft Haiyang
Aloft Harlem
Aloft Houston by the Galleria
Aloft Jacksonville Airport
Aloft Jacksonville Tapestry Park
Aloft Kuala Lumpur Sentral
Aloft Las Colinas
Aloft Leawood-Overland Park
Aloft Lexington
Aloft Liverpool
Aloft London Excel
Aloft Miami - Brickell
Aloft Miami Doral
Aloft Milwaukee Downtown
Aloft Minneapolis
Aloft Montréal Airport
Aloft Mount Laurel
Aloft Nanhai, Foshan
Aloft Nashville West End
Aloft Nashville-Cool Springs
Aloft New Orleans Downtown
Aloft New York Brooklyn
Aloft Oklahoma City Downtown Bricktown
Aloft Ontario-Rancho Cucamonga
Aloft Orlando Downtown
Aloft Panama
Aloft Philadelphia Airport
Aloft Phoenix-Airport
Aloft Plano
Aloft Portland Airport at Cascade Station
Aloft Richmond West
Aloft Rogers-Bentonville
Aloft San Antonio Airport
Aloft San Francisco Airport
Aloft Seoul Gangnam
Aloft Silicon Valley
Aloft Sunnyvale
Aloft Tallahassee Downtown
Aloft Tampa Downtown
Aloft Tempe
Aloft Tucson University
Aloft Tulsa
Aloft Tulsa Downtown
Aloft Vaughan Mills
Aloft Winchester
Aloft Yancheng
Aloft Zhengzhou Shangjie
Aloft Zhengzhou Zhengdong New District
Element Arundel Mills
Element Dallas Fort Worth Airport North
Element Denver Park Meadows
Element Ewing Princeton
Element Fargo
Element Frankfurt Airport
Element Hanover Lebanon
Element Harrison - Newark
Element Houston Vintage Park
Element Las Vegas Summerlin
Element Lexington
Element Miami Doral
Element Miami International Airport
Element New York Times Square West
Element Omaha Midtown Crossing
Element Suzhou Science and Technology Town
W Atlanta - Buckhead
W Atlanta - Downtown
W Atlanta - Midtown
W Austin
W Barcelona
W Bogota Hotel
W Boston
W Chicago - City Center
W Chicago - Lakeshore
W Dallas - Victory
W Doha Hotel & Residences
W Fort Lauderdale
W Guangzhou
W Hoboken
W Hollywood
W Hong Kong
W Istanbul
W London - Leicester Square
W Los Angeles - Westwood
W Mexico City
W Minneapolis - The Foshay
W Montréal
W New Orleans - French Quarter
W New York - Downtown
W New York - Times Square
W New York - Union Square
W Paris - Opéra
W Retreat & Spa Bali - Seminyak
W Retreat Koh Samui
W San Francisco
W Santiago
W Scottsdale
W Seattle
W Seoul - Walkerhill
W Singapore - Sentosa Cove
W South Beach
W Taipei
W Washington D.C.

SPG Keyless (mobile, keyless check-in) - Now Live [Master Thread]

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Nov 25, 2015, 11:26 am

#196

ridefar

Join Date: Apr 2011

Location: YYC

Programs: AC 50k 1MM, Marriott LT Titanium Elite

Posts: 3,400

After having checked in at the desk, my app told me that I had to go back to the desk to get keyless activated. So what's the point? Shouldn't keyless automatically be activated when you check in at the desk--that would be optimal. I needed to check in at the desk because I was shortening my stay by 1 night. Thats something else the keyless checkin app didnt permit.

Nov 25, 2015, 11:28 am

#197

landeej

Join Date: Jan 2012

Location: NYC

Programs: Delta DM, SPG Plat 100 (LT Gold), IHG Spire, Hyatt Diamond, HH Gold, National EE, Hertz Prez Circle

Posts: 473

Quote:

Originally Posted by fliesdelta

I had two Aloft stays recently, neither of which allowed me to use keyless. I've an iPhone 6 and iOS 9.1.

In both cases, I could see my room number once I checked in, but I was not presented with any alerts about checking in, using keyless, etc.

My phone shows as registered for keyless.

What am I missing?

You should also have received an "invitation" for Keyless for that stay. Did you accept it? Otherwise, you can ask the Front Desk to "push" the key to Keyless, but I've had mixed results with that at various W's (Hollywood, Montreal, Westwood, and Chicago-Lakeshore)

Nov 25, 2015, 11:52 am

#198

fliesdelta

Join Date: Jul 2012

Location: RDU

Programs: DL(PM), UA(Silver), AA(EXP) Marriott(Ti), HH(Gold), Hertz(PC)

Posts: 2,667

Quote:

Originally Posted by landeej

I did not get an invitation for keyless at all.

I've also stayed twice at the Sheraton in Herndon VA, same issue.

Nov 25, 2015, 12:38 pm

#199

EdofFX

Join Date: Nov 2011

Location: Virginia

Programs: HHonors Gold, IHG Platinum, Marriott nobody

Posts: 470

Quote:

Originally Posted by fliesdelta

I did not get an invitation for keyless at all.

I've also stayed twice at the Sheraton in Herndon VA, same issue.

Do they have Keyless at Sheratons now? None are listed in the master list at the beginning of this thread.

Nov 25, 2015, 3:14 pm

#200

fliesdelta

Join Date: Jul 2012

Location: RDU

Programs: DL(PM), UA(Silver), AA(EXP) Marriott(Ti), HH(Gold), Hertz(PC)

Posts: 2,667

Quote:

Originally Posted by EdofFX

Do they have Keyless at Sheratons now? None are listed in the master list at the beginning of this thread.

OK, maybe I shouldn't have had keyless at that Sheraton, then.

But the Manhattan Financial District and Phoenix-Skyharbod Alofts definitely had keyless.

Nov 25, 2015, 4:10 pm

#201

kxc262

Join Date: Sep 2013

Location: SFO/DTW

Programs: DL PM 0.5MM, Hyatt Globalist, HHonors Gold, SPG Plat, Marriott Gold, Avis PC, National EE, Hertz PC

Posts: 1,988

Data point - Aloft Ontario-Rancho Cucamonga
I requested keyless, but keyless was not pushed to my phone until I checked in at the desk. This was about 2 weeks ago. After checking into the hotel, no issues with the keyless. However, room keys did not work after that lol.

Nov 25, 2015, 5:49 pm

#202

lingua101

Join Date: Jun 2009

Location: SIN

Programs: TK-G | Accor P | SQ-G | Marriott T

Posts: 3,831

This keyless feature is very frustrating. I just changed my phone from Sony Xperia Z1 to Z5, but now found that the phone is not supported. I thought both are the same Android level.

Nov 25, 2015, 6:42 pm

#203

RogerD408

FlyerTalk Evangelist

Join Date: Nov 2003

Location: South Florida

Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP

Posts: 11,329

Quote:

Originally Posted by lingua101

This keyless feature is very frustrating. I just changed my phone from Sony Xperia Z1 to Z5, but now found that the phone is not supported. I thought both are the same Android level.

It's not the OS level that is causing the issue, but the hardware implementation of the NFC chip within each phone (if it has one). Different manufacturers decides how things should work within their devices. Some choose to follow particular standards and some don't. This can even change between phones by the same manufacturer. So until a particular model is certified to follow a known coded standard or the app is written for use on that particular model, you're SOL.

If your phone is fairly new and doesn't work, you should report it to SPG. Maybe, just maybe, if they get enough dings on a particular model, they will assign resources to code it. If it's an older phone, little chance they will listen.

If it was me, I'd have the code identify the phone and it's abilities. Then it could tell you if it's supported. And if not, report back to SPG the specifics where they could use that to determine priorities for updates to the code.

Nov 26, 2015, 2:12 pm

#204

gojko88

Join Date: Aug 2011

Location: CDG

Programs: SK Gold, AF Gold, Marriott Platinum

Posts: 3,725

Quote:

Originally Posted by RogerD408

It's not the OS level that is causing the issue, but the hardware implementation of the NFC chip within each phone (if it has one).

Irrelevant, since Keyless uses Bluetooth, not NFC. It's much more likely that the device in question still hasn't ended up on Starwood's "white list", which seems to be updated manually. If the next Galaxy model came out tomorrow, it's a 100% chance that Keyless wouldn't be working due to the lead time.

Nov 26, 2015, 5:56 pm

#205

drvannostren

Join Date: Jul 2008

Location: YVR

Programs: OZ Diamond, Jiffypark Manhattan Gold

Posts: 4,485

Quote:

Originally Posted by gojko88

That's interesting, I would've thought it was NFC, but then I don't know how they could make it so that only your phone could open it. Then again I don't really know how the tech works well enough to be able to speculate.

Sidebar as that comment got me thinking. Can you do keyless multiple keys if your guest has the proper phone/app etc?

I'm looking forward to trying this in Bogota but from the reports I'm guessing I'll have to visit the desk. A bit OT, I did a mobile check-in for a Marriott recently and then had to go to the desk. I don't know what I thought mobile check-in was for a hotel, and while the desk girl was fast, she still needed to double check my CC on file, get a signature and talk to me for a minute. Not sure what the point of online check-in is other than them knowing I will in fact show up?

Nov 26, 2015, 8:20 pm

#206

lcpteck

Original Poster

Join Date: May 2012

Location: SIN

Programs: JL GC | Marriott LT Silver | Global Entry | SQ Silver

Posts: 6,819

Kinda sad that my new Samsung Galaxy S6 Edge+ (SM-G928I) is not compatible yet.

Nov 26, 2015, 9:10 pm

#207

Starwood Lurker III

Company Representative - Starwood

Join Date: Jan 2011

Location: Guangzhou

Programs: SPG

Posts: 1,021

Quote:

Originally Posted by drvannostren

Can you do keyless multiple keys if your guest has the proper phone/app etc?

Yes. You may register up to three devices for SPG Keyless.

Best Regards,

Christina Zhou
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]

Nov 27, 2015, 6:32 am

#208

RogerD408

FlyerTalk Evangelist

Join Date: Nov 2003

Location: South Florida

Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP

Posts: 11,329

Quote:

Originally Posted by gojko88

Ok, wrong choice of words. "Low-powered bluetooth" does emulate NFC and the basics still apply. If the device does not give the app the ability to reduce the BT power, then the app fails. Letting the app self-authenticate can save a lot of effort as new devices are released and the cycle-time is getting shorter and shorter.

A white list is a means to control which devices will even attempt to work with the app. SPG wanting to test these devices is wise. Long turn times to update the list will be frustrating. They could still use the app to help them prioritize which devices to validate as people download the app and report the device back to SPG.

Dec 2, 2015, 5:57 am

#209

sts603

Suspended

Join Date: Nov 2004

Location: London

Programs: BA GGL, AA 1MM LT GLD, SPG PLAT, National Exec Selc, Hilton Diamond, Hyatt Plat, Marriott Silver

Posts: 8,278

Still no experiences / insight to remote mattress running with keyless?

Dec 4, 2015, 9:03 am

#210

PremEx

FlyerTalk Evangelist

Join Date: May 1998

Location: Texas, U.S.A.

Posts: 19,523

SPG Keyless (mobile, keyless check-in) - Now Live [Master Thread]

Question from 1st time user: Does Bluetooth have to be on in order to actually receive the hotel's invite to use keyless. Or does it only have to be on to unlock the door?