catbox9

Before I check into a hotel I usually see if I can book a suite online. Many times I can but do not receive an upgrade to a suite but instead a club room or some other room. I never really say anything, but often wonder - is it worth asking? At a recent stay they moved me to a suite after my upgrade had the wrong number of beds.

It seems like in the US I almost never get suites even when I stay at seemingly unpopular hotels on weekends.

I'm an SPG Platinum so I am entitled to a standard suite upgrade pending availability.

Also, if I book a suite, can I theoretically get upgraded to a non-standard, better suite? I've only booked a suite twice (since I don't really care enough to pay for them) but I did get upgraded once.

SanDiego1K

It's very benign to ask "Have you been able to upgrade me to a suite tonight?" They answer yes or no, and if they failed it look, it prompts them to do so.

mikeyyz

Theoretically yes, but not because of a benefit defined in the program

landeej

Absolutely. Always ask nicely, and you may be nicely surprised. Ended up getting a WOW suite at the W Boston that way.

zzap

Definitely. If I arrive at checkin and they have not upgraded me to a suite, I always ask them whether any suites are available.

In the cases where I have booked a suite as an SPG Plat, in the past I have been upgraded to the suite of the next level up.

UA-NYC

Always - but only if I've looked up and found space on the app

CPRich

Same - if I can book a suite online as I'm entering the property, I ask why I can't be upgraded to that suite.

Unfortunately, I've yet to receive an answer other than "that must be wrong". With the price differences, I haven't bothered stopping the check-in, canceling my reservation, and booking the suite to see what happened. It's typically after 6p cancellation time.

bhrubin

I usually get suite upgrades, anyway.

In the rare instances where I have not been upgraded to a suite, I always check the SPG app to confirm a standard suite isn't available. In one instance in the past year, a standard suite was available as per the SPG app, but I was not upgraded to that suite--and so I asked to speak to the front desk manager, who promptly upgraded me to the next higher suite level as an apology for the oversight.

If you don't ask and push to get what you are entitled to receive as an SPG Plat, you won't always get what you deserve. I would always ask.

I'm SPG Plat 75, nearing 100, so I don't know if that has helped my greater suite upgrade rate experience. Or the responsiveness in that one incident where I wasn't properly upgraded to a suite.

banzani

I usually do not ask and guess consequently my suite upgrades are pretty rare. On most business stays, when traveling alone, I simply don't care. But often suites are available for booking, so the conclusion is if you don't push (which i don't like to do) you may not get what you're entitled to.

HomerJ

...unless I am on vacation then I ask every time.
That being said I'm about 50/50 for getting them....so not bad for not asking.

365RoadWarrior

I'm unusual, though not alone: I really don't like suites. (If you want to understand my psychology, PM me. )

I recently got assigned to real monster - it must have been 1500 square feet. I decided to leave that one for someone else who would enjoy/appreciate. I'm much happier in 269sf.

bhrubin

Hilarious--but not as shocking as you might think it would be. But I do hope to learn your travel plans and that I stay in the same hotels!

3Cforme

Obligatory reference to SPG benefit T&Cs and the phrase 'Standard Suite'.

CPRich

you mean like in the original post?

dtwdoc

Like others it depends on the purpose and length of travel. If traveling with someone else (almost always pleasure), then yes, I do ask if it isn't already offered. If for business (the minority of my stays), then I only inquire if its for more than a night.