Expected Response Time from Ambassador
Oct 28, 2014, 9:50 pm
#1
Original Poster
Join Date: Jul 2014
Posts: 265
Expected Response Time from Ambassador
Flyers... and Lurkers,
How long should I expect before my email get answered by my ambassador?
In most (if not all) of my email communication with my ambassador, at best, I get reply after 48 hours.
Is email not the preferred way to communicate with our ambassadors? I will be traveling internationally, and can't be expected to have phone connection, thus for me, email is the better way.
Should I be concern with my ambassador, or this is common?
Appreciate any info.
How long should I expect before my email get answered by my ambassador?
In most (if not all) of my email communication with my ambassador, at best, I get reply after 48 hours.
Is email not the preferred way to communicate with our ambassadors? I will be traveling internationally, and can't be expected to have phone connection, thus for me, email is the better way.
Should I be concern with my ambassador, or this is common?
Appreciate any info.
Oct 28, 2014, 10:58 pm
#2
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
Posts: 12,753
Interesting. I've never waited longer than the next business day. Never had anything urgent for her, either, so NBD works fine for me.
Oct 29, 2014, 5:39 am
#3
Join Date: Aug 2000
Location: USA
Programs: AA-CK, Hyatt Globalist, Marriott Lifetime Titanium
Posts: 1,449
My Ambassador is very proactive in letting me know if he has any changes to his work hours or if he will be out of the office for any reason. In my case, I try to do most things by phone. I like working on things by phone because my requests, while relatively rare (based on my reading of this board), usually involve something more complicated than a standard reservation. Emails are responded to no later than the next office day for my Ambassador when I choose to communicate in that manner.
Plus being "old school" - I feel there is an intangible benefit derived for both sides in having a conversation.
Plus being "old school" - I feel there is an intangible benefit derived for both sides in having a conversation.
Oct 29, 2014, 9:11 am
#4
Join Date: May 2012
Location: DFW
Programs: AA PLT, SPG PLT100
Posts: 160
I usually get a reply within minutes if he is on the clock. First thing the next day if he is not.
Oct 29, 2014, 11:05 am
#5
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR/SPG LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus
Posts: 31,007
I also almost always get next day, and an auto-reply of how/who to contact if it's urgent.
Oct 29, 2014, 12:05 pm
#6
Join Date: Sep 2010
Location: Summit County UT
Programs: Delta PM Hilton Diamond Bonvoy Ti/LTP Hertz PC
Posts: 636
Have had 2 ambassadors. Both typically reply within minutes to several hours if it's their usual business hours. Next business day otherwise. If I need something more quickly, I call, or I just call the platinum desk if I really need to reach someone immediately.
Oct 29, 2014, 8:41 pm
#7
Join Date: Nov 2012
Location: YOW
Programs: SPG Lifetime Plat, AC Altitude50
Posts: 251
Mine replies as soon as she is at her desk. She even writes to me to advise when she will be away, and asks if there is anything she can do before she leaves on vacation.
My ambassador, Jennifer G, should train the other Ambassadors. Then there would be no complaints.
My ambassador, Jennifer G, should train the other Ambassadors. Then there would be no complaints.
Oct 29, 2014, 9:18 pm
#8
Join Date: Sep 2012
Location: HNL
Programs: Aadvantage ExPlt, SPG Platinum 100, Alaska 75K
Posts: 372
Mine is usually 1-2 days, which i find to be a bit slow
Oct 30, 2014, 12:07 am
#9
Join Date: Feb 2009
Location: DEN
Programs: Hyatt Globalist, Bonvoy Titanium, CX DM, SQ Gold
Posts: 1,607
My expectation was always 4 business hours. And once I had a good ambassador this was usually met. Early on they also used IM to communicate but they shelved that for lack of accountability and privacy concerns.
1-2 days is too long IMHO, unless over a weekend. In emergencies I would use the phone or, if I am roaming / stuck in a noisy airport terminal I would use SPG Platinum online chat and they will either kick the ambassador into gear or help me there and now.
1-2 days is too long IMHO, unless over a weekend. In emergencies I would use the phone or, if I am roaming / stuck in a noisy airport terminal I would use SPG Platinum online chat and they will either kick the ambassador into gear or help me there and now.
Oct 30, 2014, 1:45 pm
#10
Join Date: Dec 2012
Location: Dallas, TX
Programs: SPG Plat 100, Marriott Plat
Posts: 267
Mine responds in a couple of hours usually.
Oct 31, 2014, 4:13 pm
#11
Original Poster
Join Date: Jul 2014
Posts: 265
Thank you all, based on your responses, I think I have the shorter end of the stick.
Definitely time for Lurkers help to replace my ambassador.
So not happy
Definitely time for Lurkers help to replace my ambassador.
So not happy