xolinlevh

So checking in yesterday afternoon and the woman in front of me is just completing her check in process. The agent comes out from behind the desk to give her the keys and asks if shes been here before and if she needs directions around the hotel. To which she asks if the system does not track her visits as 'its slightly insulting to not remember me as i was just here 3 weeks ago'.

I didnt catch what the agents response was as another agent had just started checking me in, but i was curious if anyones ever actually insulted if they aren't 'remembered'?

This hotel is both a hotel and a residence, with a spa club and a great restaurant, and is right next to a convention center, so id assume in 3 weeks theres thousands of guests pass through. I can't blame anyone for not remembering a guest.....

lcpteck

I'm definitely not offended.

I guess that lady has the DYKWIA complex...

catarina

I certainly would not expect the staff to remember me, but their system should show that she had been there before and you would think she would have been welcomed with a "Welcome Back Ms So and So".

miloworld

No if it's like a casino/conference hotel,
slightly disappointed if it's a small and frequent hotel

Walking up to the desk with a huge smile usually gives them the hint though.

EuropeanPete

I love being greeted back like a long lost relative to a hotel that I've never been to before.

FozBoy

Just recently I was at a W hotel where I had last stayed more than four years ago, and on checking-in the staff member greeted me with a "Welcome back Mr FozBoy" and something of the sort "I see your last stay with us was in 2010, we're glad to see you back"

Often1

There was a time when staff genuinely remembered you and it meant something. Now, it's a database popup and means nothing.

Okto

This really made me think of the scene in "Up in the air" when Clooney is checking in for his flight at the airport:

AA clerk: "Pleasure to see you again, Mr. Bingham."

Ryan Bingham (Voice over): "When I run my card, the system automatically prompts the desk clerk to greet me with this exact statement."

Ryan Bingham (Voice over): "Loyalty is earned and rewarded with these small touches. It's these kinds of systemized friendly touches that keep my world in orbit."

ckendall

Being recognized by the guy at the front door (whose only reminder is his brain) is a nice touch.

Kitty Hawk

A few years ago I was checking into the Sheraton HKG, and the desk clerk said "So nice to see you again. And how is Mr Kitty Hawk?" As I was travelling with someone who was decidedly NOT Mr Kitty Hawk, that could have been embarrassing. (For the record, the Mr Kitty Hawk to whom the clerk referred was my brother.)

I would prefer they kept those sorts of fake pleasantries to themselves.

Flews

I'm not offended, but I do find it irritating when they insist on reciting the lounge hours, or giving directions to the elevators, at a property where I have had untold dozens of stays. They should get prior stay information when they pull up the reservation.

Cheers,

xolinlevh

Agreed, but at the same time....if i've been to over 100 hotels the past couple years, sure i may get to this one a lot, but they all blur together so whats wrong with a little refresher.

kamel123

Exactly. I prefer anonymity over fake pleasantries.

But when I'm welcomed as if I was there the first time, I do ask whether I'm not in the system, because I don't want to give my room preferences, address etc. again.

schmoove

No, a hotel remembering or not remembering me is not important enough imo to get offended.

KENNECTED

No. What property?