Go Back   FlyerTalk Forums > Miles&Points > Hotels and Loyalty Programs > Starwood | Starwood Preferred Guest
Sign in using an external account

Reply
 
Thread Tools Search this Thread
Old Oct 15, 14, 6:16 am   #1
 
Join Date: Apr 2003
Location: Atlanta
Programs: AA Lifetime Gold, Marriott Silver, Starwood Platinum
Posts: 3,557
2 differnt hotels same spend different points?

So I thought this was weird. I stayed 2 nights at a Sheraton and 2 nights at the Westin...both at the same rate...bill was the same. For base points at the Sheraton I received 336 and the westin I received 292. How does the system give 2 different amounts?
__________________
Delta Air Lines
This does not represent the opinions or beliefs of Delta Air Lines.
zsmith2 is offline   Reply With Quote
Old Oct 15, 14, 6:27 am   #2
 
Join Date: Sep 2012
Posts: 786
Presumably not currency conversion reasons?
travelswithmyself is offline   Reply With Quote
Old Oct 15, 14, 6:32 am   #3
 
Join Date: Feb 2006
Programs: BA Silver, HH diamond, SPG Gold, whole lot of almost on a whole lot of others
Posts: 2,550
Quote:
Originally Posted by zsmith2 View Post
So I thought this was weird. I stayed 2 nights at a Sheraton and 2 nights at the Westin...both at the same rate...bill was the same. For base points at the Sheraton I received 336 and the westin I received 292. How does the system give 2 different amounts?
Possibly a difference in taxes/service charges. You only get points based on rate WITHOUT taxes & service charges.
travelinfoo is offline   Reply With Quote
Old Oct 15, 14, 6:32 am   #4
 
Join Date: Apr 2003
Location: Atlanta
Programs: AA Lifetime Gold, Marriott Silver, Starwood Platinum
Posts: 3,557
All USD. Same rate.
__________________
Delta Air Lines
This does not represent the opinions or beliefs of Delta Air Lines.
zsmith2 is offline   Reply With Quote
Old Oct 15, 14, 6:33 am   #5
Moderator: British Airways Executive Club, Starwood Preferred Guest
 
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 7,008
Starpoints are awarded on before-tax spend : is there a difference between the tax amounts on your two stays ?
Oxon Flyer is offline   Reply With Quote
Old Oct 15, 14, 6:38 am   #6
 
Join Date: Apr 2003
Location: Atlanta
Programs: AA Lifetime Gold, Marriott Silver, Starwood Platinum
Posts: 3,557
Same rate same tax.
__________________
Delta Air Lines
This does not represent the opinions or beliefs of Delta Air Lines.
zsmith2 is offline   Reply With Quote
Old Oct 15, 14, 6:44 am   #7
 
Join Date: Jan 2012
Location: HEL
Programs: BA Gld, AA Plt, A3 G, TK G, AY, SK, SPG/LeClub/IHG Plt, CC Gld, AX Plt, vihrešn magian kortti
Posts: 2,788
Quote:
Originally Posted by zsmith2 View Post
So I thought this was weird. I stayed 2 nights at a Sheraton and 2 nights at the Westin...both at the same rate...bill was the same. For base points at the Sheraton I received 336 and the westin I received 292. How does the system give 2 different amounts?
Which invoice issued the correct amount of base points?
remymartin is offline   Reply With Quote
Old Oct 15, 14, 6:44 am   #8
Moderator: British Airways Executive Club, Starwood Preferred Guest
 
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 7,008
Is there any other spend apart from the room rate ?
Does either of 336 or 292 equal 2 times the ex-tax dollar rate ?

(BTW 292 for 2 nights at a Westin sounds low : you must have got a cheap rate here !)
Oxon Flyer is offline   Reply With Quote
Old Oct 15, 14, 6:51 am   #9
Company Representative - Starwood
Award Winner
 
Join Date: Aug 2011
Programs: SPG
Posts: 83
Quote:
Originally Posted by zsmith2 View Post
So I thought this was weird. I stayed 2 nights at a Sheraton and 2 nights at the Westin...both at the same rate...bill was the same. For base points at the Sheraton I received 336 and the westin I received 292. How does the system give 2 different amounts?

Hi zsmith2,

If there is confusion with your bills and the amount of points posted to your account, I would recommend to send a copy of your bills to research@starwoodhotels.com. They will be able to look into this for you and to give you an explanation of your point credit.

Best regards,

Alice Kons
Social Media Specialist
Starwood Hotels & Resorts Worldwide

spgchampion@starwoodhotels.com
Starwood Lurker IV is offline   Reply With Quote
Old Oct 15, 14, 6:51 am   #10
 
Join Date: Apr 2003
Location: Atlanta
Programs: AA Lifetime Gold, Marriott Silver, Starwood Platinum
Posts: 3,557
Yes it's a corporate rate. The westin posted correctly at 2x....not complaining I got more at the Sheraton but it's seems that SPG likes to take stuff away in the future without notice.
__________________
Delta Air Lines
This does not represent the opinions or beliefs of Delta Air Lines.
zsmith2 is offline   Reply With Quote
Old Oct 15, 14, 7:19 am   #11
 
Join Date: Jan 2012
Location: HEL
Programs: BA Gld, AA Plt, A3 G, TK G, AY, SK, SPG/LeClub/IHG Plt, CC Gld, AX Plt, vihrešn magian kortti
Posts: 2,788
That's about 15% more points from the Sheraton. Is the tax 15% by any chance? Consider yourself lucky
remymartin is offline   Reply With Quote
Old Oct 15, 14, 7:48 am   #12
Moderator: British Airways Executive Club, Starwood Preferred Guest
 
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 7,008
Quote:
Originally Posted by remymartin View Post
Is the tax 15% by any chance?
Now, that is a very shrewd observation.
Oxon Flyer is offline   Reply With Quote
Old Oct 15, 14, 9:14 am   #13
 
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA PLT 3.3 MM & LT PLT, SPG PLT 100 and LT GLD, TG, AC
Posts: 6,217
Quote:
Originally Posted by zsmith2 View Post
... but it's seems that SPG likes to take stuff away in the future without notice.
Or there is some unexplained and unintentional system or other type of error. Why do FTers so often see things in terms of evil conspiracies?
Dr. HFH is offline   Reply With Quote
Old Oct 15, 14, 2:52 pm   #14
Original Member
 
Join Date: May 1998
Location: CT/NY
Programs: UA 1K/MM, Starwood LT Platinum (former Ambassador), Hyatt Platinum
Posts: 3,054
Quote:
Originally Posted by zsmith2 View Post
Yes it's a corporate rate. The westin posted correctly at 2x....not complaining I got more at the Sheraton but it's seems that SPG likes to take stuff away in the future without notice.
Was your room rate $146? If yes, then the Sheraton made a mistake and gave you points for taxes as well. I think you should report it and have them take the points away because it's the right thing to do.
__________________
United Airlines Customer Care: "The flight was not cancelled. It was merely delayed." For 48 hours!!
PTahCha is offline   Reply With Quote
Old Oct 15, 14, 9:44 pm   #15
TalkBoard Member, FlyerTalk Evangelist
 
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.003MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 35,242
Were there any amenities included in one of the rates?I've seen hotels take rates that include parking and not give points on the part of the rate that they claim is the cost of parking. I don't think they should do this, but Plat Concierge has told me otherwise and defended the practice because one wouldn't normally earn points on a parking fee that is itemized separately.

Is it safe to assume that you were SPG Plat (and not Plat75) at the beginning of both stays?
__________________
Happily celebrating 2MM with DL/NW!
MSPeconomist is offline   Reply With Quote
 
 
Reply

Bookmarks


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off
Forum Jump


All times are GMT -6. The time now is 6:02 pm.