2 differnt hotels same spend different points?
Oct 15, 2014, 6:16 am
#1
Original Poster
Join Date: Apr 2003
Location: Atlanta
Programs: AA Lifetime Gold, Marriott Silver, Starwood Platinum
Posts: 3,656
2 differnt hotels same spend different points?
So I thought this was weird. I stayed 2 nights at a Sheraton and 2 nights at the Westin...both at the same rate...bill was the same. For base points at the Sheraton I received 336 and the westin I received 292. How does the system give 2 different amounts?
Oct 15, 2014, 6:27 am
#2
Join Date: Sep 2012
Posts: 1,748
Presumably not currency conversion reasons?
Oct 15, 2014, 6:32 am
#3
Join Date: Feb 2006
Programs: HH diamond
Posts: 2,646
Possibly a difference in taxes/service charges. You only get points based on rate WITHOUT taxes & service charges.
Oct 15, 2014, 6:32 am
#4
Original Poster
Join Date: Apr 2003
Location: Atlanta
Programs: AA Lifetime Gold, Marriott Silver, Starwood Platinum
Posts: 3,656
All USD. Same rate.
Oct 15, 2014, 6:33 am
#5
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
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Starpoints are awarded on before-tax spend : is there a difference between the tax amounts on your two stays ?
Oct 15, 2014, 6:38 am
#6
Original Poster
Join Date: Apr 2003
Location: Atlanta
Programs: AA Lifetime Gold, Marriott Silver, Starwood Platinum
Posts: 3,656
Same rate same tax.
Oct 15, 2014, 6:44 am
#7
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
Posts: 5,783
Which invoice issued the correct amount of base points?
Oct 15, 2014, 6:44 am
#8
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,014
Is there any other spend apart from the room rate ?
Does either of 336 or 292 equal 2 times the ex-tax dollar rate ?
(BTW 292 for 2 nights at a Westin sounds low : you must have got a cheap rate here !)
Does either of 336 or 292 equal 2 times the ex-tax dollar rate ?
(BTW 292 for 2 nights at a Westin sounds low : you must have got a cheap rate here !)
Oct 15, 2014, 6:51 am
#9
Company Representative - Starwood
Join Date: Aug 2011
Programs: SPG
Posts: 713
Hi zsmith2,
If there is confusion with your bills and the amount of points posted to your account, I would recommend to send a copy of your bills to [email protected]. They will be able to look into this for you and to give you an explanation of your point credit.
Best regards,
Alice Kons
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Oct 15, 2014, 6:51 am
#10
Original Poster
Join Date: Apr 2003
Location: Atlanta
Programs: AA Lifetime Gold, Marriott Silver, Starwood Platinum
Posts: 3,656
Yes it's a corporate rate. The westin posted correctly at 2x....not complaining I got more at the Sheraton but it's seems that SPG likes to take stuff away in the future without notice.
Oct 15, 2014, 7:19 am
#11
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
Posts: 5,783
That's about 15% more points from the Sheraton. Is the tax 15% by any chance? Consider yourself lucky 
Oct 15, 2014, 7:48 am
#12
Moderator: British Airways Executive Club, Marriott Bonvoy
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Oct 15, 2014, 9:14 am
#13
FlyerTalk Evangelist
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Oct 15, 2014, 2:52 pm
#14
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Join Date: May 1998
Location: CT/NY
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Was your room rate $146? If yes, then the Sheraton made a mistake and gave you points for taxes as well. I think you should report it and have them take the points away because it's the right thing to do.
Oct 15, 2014, 9:44 pm
#15
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Were there any amenities included in one of the rates?I've seen hotels take rates that include parking and not give points on the part of the rate that they claim is the cost of parking. I don't think they should do this, but Plat Concierge has told me otherwise and defended the practice because one wouldn't normally earn points on a parking fee that is itemized separately.
Is it safe to assume that you were SPG Plat (and not Plat75) at the beginning of both stays?
Is it safe to assume that you were SPG Plat (and not Plat75) at the beginning of both stays?