Old Oct 15, 2014, 2:07 am
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The new version of spg.com, launched 15 October.

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New SPG website design, launched 15 Oct 2014

 
Old Nov 3, 2014, 3:56 am
  #121  
 
Join Date: May 2009
Posts: 6,978
New website won't remember username only, please fix

If I use the remember me option on new SPG website it won't log me out and it's a security risk. In the past if I logged out but the username box will still have my saved form data (Google Chrome) and all I have to type is the first number and all the number comes out (based on Chrome form date saved option). New website if I logged out I needed to type in my membership number all over again without the saved Chrome autofilled option.

The Chrome autofilled option is helpful that you don't have to memorized account numbers for login and gives you the security option of still the need to enter the password manually. Please change it back.
Cathay Boy is offline  
Old Nov 4, 2014, 8:56 am
  #122  
 
Join Date: Dec 2006
Location: Seattle
Programs: Delta DM, suffering Marriott Titanium
Posts: 94
a step backwards

I must agree -- crucial information that was immediately available in the old interface (stays, points, account activity) is now hiding in sub menus and different pages. Someone at SPG seems to think that a cute user interface is more important than information. The new version suffers from the Window 8 disease -- while you can "unify" the interfaces for different devices (desktop and touch), the result is the worst of both worlds, and a suboptimal user experience.

Can I please have the old interface back?

Originally Posted by Cathay Boy
This new website fails in so many ways:

1) This website is clearly with the philosophy that everyone uses a tablet or touch screen with these big buttons, and as a result too much dead space and not enough information.

2) Overboard specialization of pages. Instead of one page that one can have the option to do 4-5 tasks of your choice now to do a specific task you need to navigate to a specific page, and that's assuming you know exactly where to navigate.

3) Information that users truly care about are well-hidden or hard to find. Total nights, total stays, current year stays and nights, years being elite, account start date, etc. etc.

4) Webpages are vertically designed with dead space on the sides, meaning some webpages are unnecessarily long that one needs to scroll deep down for some meaningful information. Again, this is designed for tablets, touch screen users, not desktop/laptop users, as a result, you are very unlikely to get anything useful right away when you pull up a page, you need to remember to keep scrolling the mouth down.

I hope SPG website 2.0 is much better...
jallred6 is offline  
Old Nov 6, 2014, 1:55 am
  #123  
Moderator: British Airways Executive Club, Marriott Bonvoy
 
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 15,958
Lightbulb

An extra column has appeared on the "My Starpoints Recent Activity" listing page, showing the number of "Eligible Nights" for each Stay entry.

^
Oxon Flyer is offline  
Old Nov 6, 2014, 7:24 am
  #124  
 
Join Date: May 2010
Location: Oslo
Posts: 448
Originally Posted by Oxon Flyer
An extra column has appeared on the "My Starpoints Recent Activity" listing page, showing the number of "Eligible Nights" for each Stay entry.

^
I noticed this recently as well. But be aware that this column may not be 100% correct. I stayed two nights on a C&P award at W Union Square in September, but those nights do NOT appear as eligible nights in the column (only a " - " in the list). However, the two nights have been posted correctly in my x nights/stays so far this year-counter.
heakja is offline  
Old Nov 6, 2014, 7:44 am
  #125  
Moderator: British Airways Executive Club, Marriott Bonvoy
 
Join Date: May 2006
Location: Englandshire
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Posts: 15,958
Originally Posted by heakja
I noticed this recently as well. But be aware that this column may not be 100% correct. I stayed two nights on a C&P award at W Union Square in September, but those nights do NOT appear as eligible nights in the column (only a " - " in the list). However, the two nights have been posted correctly in my x nights/stays so far this year-counter.
I also noticed that a points-only award stay shows " - ".

I guess it depends on what the definition of an "eligible night" is : award stays are eligible nights when counted towards yearly counts, but not eligible nights when it comes to, for example, promotional bonuses.

FWIW, the official definition is :

Originally Posted by SPG T&Cs
An "Eligible Night" is a credit awarded pursuant to these SPG Program Terms that counts towards earning the respective "Eligible Night" thresholds for Elite Preferred Guest Membership Status (as described in Section 8.2 and Section 8.3), SPG Lifetime Gold status (as described in Section 8.4.a.) or SPG Lifetime Platinum status (as described in Section 8.5.a.).
so working from this definition, award stays should be shown as eligible nights on the account summary listing.


Perhaps a Lurker could clarify what is being shown ?
Oxon Flyer is offline  
Old Nov 16, 2014, 7:26 pm
  #126  
FlyerTalk Evangelist
 
Join Date: May 2002
Location: Pittsburgh
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Posts: 30,959
Interesting interactions with the website today.

My SET code is in my profile, but it's not automatically selected as a Rate Preference. When I select SET, I need to type in the code (which means I need to go to my profile and copy/paste).

Searching in Bangalore, rates are shown in INT. Selecting USD under currency conversion does nothing. Selecting any currency does nothing.

And best of all, "SELECTEER UW KAMER" and "KAMERS VERBERGEN", where "Select room type" and "hide rooms" (or something similar) normally show. Google translate tells me it's Dutch.

And when I typed "Bangalore" in the search, two properties appeared in the drop-down/type-ahead, but the full results showed all 9.
CPRich is offline  
Old Mar 17, 2015, 3:54 am
  #127  
Moderator: British Airways Executive Club, Marriott Bonvoy
 
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 15,958
Just noticed a thoughtful tweak that seems to have appeared recently - stay credits posted in My Starpoints Activity now have the day of the week appended to the date :

Sheraton Buthole Hotel
Sat 03/07/2015 - Sun 03/08/2015

^

Though it's a pity that they didn't take the opportunity, while they were coding this, to replace the 'international ambiguous' date format and make it consistent with the format (Sat Mar 07 2015) now on the booking screen.
Oxon Flyer is offline  
Old Mar 17, 2015, 11:00 am
  #128  
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Originally Posted by Oxon Flyer
Sheraton Buthole Hotel.
How was the stay if you don't mind me asking?
UA-NYC is offline  
Old Mar 17, 2015, 11:02 am
  #129  
JK
 
Join Date: Jan 2013
Location: London
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Posts: 1,142
Originally Posted by Oxon Flyer
Sheraton Buthole Hotel
Originally Posted by UA-NYC
How was the stay if you don't mind me asking?
I actually had to Google it, to see if there really was such a hotel, you know, just in case. Fortunately, there wasn't. It did assume I meant the Sheraton Athlone Hotel though.
JK is offline  
Old Mar 27, 2015, 7:09 am
  #130  
 
Join Date: Nov 2010
Location: KSA
Programs: Marriott AMB, Skywards Gold
Posts: 3,728
Is there something wrong with the website or is it just my browsers? I'm using Chrome and Internet Explorer.
LovetoTravel83 is offline  
Old Mar 27, 2015, 7:30 am
  #131  
JK
 
Join Date: Jan 2013
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Posts: 1,142
It's the website. (Not you or your browser)
JK is offline  
Old Mar 27, 2015, 7:45 am
  #132  
Company Representative, Starwood Digital
 
Join Date: Sep 2013
Location: NYC
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Posts: 45
Originally Posted by LovetoTravel83
Is there something wrong with the website or is it just my browsers? I'm using Chrome and Internet Explorer.
Hi - is there a specific issue that you are seeing?
StarwoodUX is offline  
Old Mar 27, 2015, 3:49 pm
  #133  
 
Join Date: Nov 2010
Location: KSA
Programs: Marriott AMB, Skywards Gold
Posts: 3,728
Originally Posted by StarwoodUX
Hi - is there a specific issue that you are seeing?
The design on spg.com is like all over the place. I've tried it on another computer and I got the same results.
LovetoTravel83 is offline  
Old Mar 27, 2015, 3:54 pm
  #134  
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by LovetoTravel83
The design on spg.com is like all over the place. I've tried it on another computer and I got the same results.
Would you mind sending a screenshot of what you are seeing to the email address below? TIA

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
Starwood Lurker is offline  
Old Mar 27, 2015, 7:29 pm
  #135  
 
Join Date: May 2012
Location: SIN
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Posts: 6,818
I don't see any problems on viewing the SPG website.
lcpteck is offline  

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