Oct 15, 2014, 2:07 am
New SPG website design, launched 15 Oct 2014
Oct 15, 2014, 8:20 pm
#61
Moderator: Mileage Run, InterContinental Hotels
Join Date: May 2004
Posts: 5,911
The BRG form doesn't work ... the state/city/hotel/etc dropdowns are greyed out and don't allow making a selection. Impossible to submit BRG claims. 
Oct 15, 2014, 8:27 pm
#62
Join Date: May 2011
Location: MYR
Programs: spirit elite, MRgold Hilton Gold
Posts: 454
Much easier to navigate! The old website was a busy mess
Oct 15, 2014, 10:58 pm
#63
Join Date: Oct 2010
Location: YVR - Vancouver, with most winter weekends in Whistler.
Programs: Aeroplan 35K, Alaska MVP, Marriott Titanium / Lifetime Platinum, Hertz President's Circle
Posts: 4,609
The larger photos are a welcome addition. It was especially noticeable when comparing the old SPG site to the Four Seasons. ^
I'm personally not a fan of the Mr/Mrs salutation either. Mrs WT73 goes by a different last name and has her own SPG account and balance to match.
I'm personally not a fan of the Mr/Mrs salutation either. Mrs WT73 goes by a different last name and has her own SPG account and balance to match.
Oct 15, 2014, 11:36 pm
#64
Join Date: May 2014
Posts: 235
The BRG claim form is not working!! 
(((
and the online chat is currently not available too...
https://www.starwoodhotels.com/bestr...orm/index.html
(((and the online chat is currently not available too...
https://www.starwoodhotels.com/bestr...orm/index.html
Last edited by kodansha999; Oct 15, 2014 at 11:46 pm
Oct 16, 2014, 1:18 am
#65
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
Posts: 5,783
To whomever the site greets as "Mr./Mrs." - you have likely not set up a title. My greeting firmly shows the correct option, not both.
Oct 16, 2014, 1:39 am
#66
Join Date: Nov 2010
Location: KSA
Programs: Marriott AMB, Skywards Gold
Posts: 3,736
The BRG claim form is not working!! (((
and the online chat is currently not available too...
https://www.starwoodhotels.com/bestr...orm/index.html
(((and the online chat is currently not available too...
https://www.starwoodhotels.com/bestr...orm/index.html
Oct 16, 2014, 2:46 am
#67
FlyerTalk Evangelist
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,339
I see we have the same problem as when the previous site launched. It is all US specific. I'm in France and it tells me HELP: 1-888-625-4991 which if I try to dial from France will of course not work.
Starwood eventually fixed this problem after some months if I recall with the old site. How long will it take this time?
Wow. I just noticed on the My Stays page, it doesn't even have the 1. It just says Need additional Help? 888-625-4988
Starwood eventually fixed this problem after some months if I recall with the old site. How long will it take this time?
Wow. I just noticed on the My Stays page, it doesn't even have the 1. It just says Need additional Help? 888-625-4988
Last edited by stimpy; Oct 16, 2014 at 2:52 am
Oct 16, 2014, 3:07 am
#68
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,017
I see we have the same problem as when the previous site launched. It is all US specific. I'm in France and it tells me HELP: 1-888-625-4991 which if I try to dial from France will of course not work.
Starwood eventually fixed this problem after some months if I recall with the old site. How long will it take this time?
Wow. I just noticed on the My Stays page, it doesn't even have the 1. It just says Need additional Help? 888-625-4988
Starwood eventually fixed this problem after some months if I recall with the old site. How long will it take this time?
Wow. I just noticed on the My Stays page, it doesn't even have the 1. It just says Need additional Help? 888-625-4988
Oh, wait ....
Throughout null you may call:
- Preferred Guest
- Gold Preferred Guest
- Platinum Preferred Guest
Oct 16, 2014, 3:13 am
#69
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,017
Given that the previous version of spg had <Firstname>, I'm wondering why this new version has reverted to <Title> <Lastname>. IMHO that seems a bit stiff and Olde Worlde for a site that's just been updated for the tablet generation. Wouldn't <Firstname> <Lastname> have been better ?
<Firstmame> <Lastname>,
rather than
<Title> <Lastname>.
Bizzarre.
Oct 16, 2014, 4:21 am
#70
Join Date: Nov 2005
Location: YSC (and all its regularly scheduled flights)
Posts: 2,514
For me, this is way busier, way slower and less user-friendly. On a non-ideal internet connection and a laptop it takes ages to load and there seems to be a giant image for every link. There seems to be much less distinction between 'useful' links (e.g. book a hotel, get account information) and ads (such as promos in Hawaii which are sometimes useful, but often not what I'm looking for when I log in). I keep clicking on the wrong one and waiting ages.
I tried to look to book a reward stay in China and look for how many points for different categories before I saw this thread but finally gave up.
Dr. PITUK
Edit: I just went back to look again and can't get in. I had to reset everything today since my settings were lost, but the password and ID which I know that I set won't work. I'll try again another time.
I tried to look to book a reward stay in China and look for how many points for different categories before I saw this thread but finally gave up
.Dr. PITUK
Edit: I just went back to look again and can't get in. I had to reset everything today since my settings were lost, but the password and ID which I know that I set won't work. I'll try again another time.
Oct 16, 2014, 8:44 am
#71
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR/SPG LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus
Posts: 30,993
Maybe it's my corporate PC's resolution, but after I log-in I see headers across the top, a bar 2/3 of the way down to make a reservation, and nothing else other than a lot of white space.
Is this what others see, or is this my ad/beacon/analytics blocker taking things out.
Is this what others see, or is this my ad/beacon/analytics blocker taking things out.
Oct 16, 2014, 8:53 am
#72
FlyerTalk Evangelist
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,339
It is kind of bizarre, but Starwood has always hosted its images at Akamai or other ad-based sites rather than their own website. And as most ad-blockers block Akamai, and most corporate PC's use an ad-blocker, that means that most corporate workers cannot see the images at SPG.com. I complained about this long ago, but was told here that its just the way it is and they are not going to change. I guess there must be some reason, but I think it is self-defeating.
Oct 16, 2014, 9:11 am
#73
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,017
Lucky you. The rest of us have to endure the tooth-whitened images of 'Adam W., Gold member' & Co grinning back at us. 
Another buglet : Logged in on the Account Details page, there is a link for "Contact My Ambassador", even if you're not important enough to have one.
Another buglet : Logged in on the Account Details page, there is a link for "Contact My Ambassador", even if you're not important enough to have one.
Oct 16, 2014, 11:15 am
#74
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,015
For me, this is way busier, way slower and less user-friendly. On a non-ideal internet connection and a laptop it takes ages to load and there seems to be a giant image for every link. There seems to be much less distinction between 'useful' links (e.g. book a hotel, get account information) and ads (such as promos in Hawaii which are sometimes useful, but often not what I'm looking for when I log in). I keep clicking on the wrong one and waiting ages.
Oct 16, 2014, 1:19 pm
#75
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
The BRG claim form is not working!! (((
and the online chat is currently not available too...
https://www.starwoodhotels.com/bestr...orm/index.html
(((and the online chat is currently not available too...
https://www.starwoodhotels.com/bestr...orm/index.html
It is suggested that clearing you cache and cookies and then closing the browser completely may resolve it, but if that doesn't work feel free to send me the following details via Private Mail here at Flyertalk or to the email address below:
The browser type (i.e. Firefox, IE, Safari, etc.) and its version, along with the search criteria entered.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]