AJLondon

Just wondering if there are any recommended guidelines for basic in room amenities at Sheraton branded hotels, either on normal or club floors... (Lurkers?)

I just stayed at a US Sheraton in a club floor room where there was:
- no bathrobe
- no minibar or fridge (neither full nor empty)
- no in-room safe
- no work desk
- somewhat odd sweet sleeper bed (the layering/mattress texture felt unusual and somewhat soft with lumps - but this may just have been my room)

So it piqued my curiousity, as the above have been present in virtually all of my Sheraton stays over the past many years...

(For sake of completeness, the hotel I am refering to is the Sheraton Read House in Tennessee.)

Starwood Lurker

Sheraton brand standards are proprietary information; however, we would be pleased to pass along your observations to the Sheraton brand team and allow them to follow up with the property, if required.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]

AJLondon

Fair enough. So should I be managing my expectations and not expecting any or all out of robes, safes, desks or fridges in Sheraton club rooms?

Starwood Lurker

If you find the amenities and/or conditions of any room anywhere in the Starwood system to be deficient, by your own judgment, then you should let your Ambassador know so they can file a formal complaint.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]

oliver2002

I've stayed at Westins that didn't have 2-3 of the above either...

AJLondon

Nah, I'll just send J a link to the thread. Unless you already have!

MSPeconomist

You might compare what was in your room to the amenities listed on the hotel's website.

BTW, as a SPG elite, I've never been denied a bathrobe upon request at hotels other than aloft, Four Points, and element, although I do expect to find one in the room in Sheraton and Westin club level rooms and suites as well as the higher tier brands.

Oxon Flyer

Wouldn't it be wonderful if the provision of Lurkers was indeed a brand standard for club floors ?

3Cforme

One has to wonder if Google Search is broken for the OP.

Trying to keep brand standards a mystery while asserting to developers that Starwood has strong brands is quite the tightrope, I do think.

Land-of-Miles

The recreation of the typeface and logo seems to be public whilst the brand standards are secret. Obviously a company that values marketing substance over style and wants to give a clear unambiguous message to manage customer expectations

EnvoyBoy

The slippery slope on the brand standards I find is in the bed. A Sheraton Sweet Sleeper bed does not seem to have a consistent definition in my experience, not even among and across US Sheratons. So, each property seems to be able to do as they please and some are saving money by not providing all the layers of sheets provided by others.

sbtinme

My $00.02 on this very topic: I believe when the Sheraton Sweet Sleeper was launched, it required TRIPLE SHEETING just as the Westin bed had (and still does). In time, franchisees griped about the 50% additional laundering cost and resources and got *wood to agree to return to the minimum standard of fitted/flat sheet with the new down blanket. IME, in the US, about half of the hotels opted to revert, while the other half kept the triple sheeting.

The puzzle for me these days is in the overall bedding. Some Sheratons have sheets that feel and look nicer, while others (I'm looking at you Sheraton Framingham) seem to have low grade crap sheets that bunch up and wrinkle and are horrible. I don't understand that.

BonViveur

Hi, For a company with many brands, surely it would make sense to let customers know the brand standards. Why is this a proprietary secret? Would another chain steal the info? I feel this answer fails to offer openness to the customer and is unnecessarily recalcitrant. A customer should always know what to expect, or they don't know if they receive it. We shouldn't have to rely on what we each feel we should receive. For instance, if I didn't know I was entitled to receive water and it wasn't in the room, how would it be possible for me to guess this?\

The purpose of a brand standard is so that a customer may visit any of a brand's outlets with certain expectations. making them secret is counterproductive.

Starwood Lurker

You have my most sincere apologies, but we are not allowed to discuss proprietary information, either here or in private. Anyone who feels their amenities and/or accommodations are deficient is welcomed to file a formal complaint with Corporate Customer Service and, if we are notified, we would be happy to pass along the comments to the appropriate brand team, as we did here.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]

Land-of-Miles

That would be a great headline for honest PR, Starwood the chain whose standards are secret so you never know what to expect