Suite/Club Level Upgrades and Related Benefits
Apr 22, 2014, 5:26 pm
#1
Original Poster
Join Date: Apr 1999
Location: South Florida USA
Programs: DL-MM/FC/FO AA-EXP/MM Starwood-Platinum Marriott-Platinum Hilton-Gold Hyatt-Diamond
Posts: 1,515
Suite/Club Level Upgrades and Related Benefits
I searched for this and couldn't find the thread(s) where this was discussed.
If you are upgraded to a suite or club room and one of the benefits is "club access" and you have 3 in the room and all 3 are registered (and paid for), are all 3 entitled to club lounge benefits including the food offered without an additional person charged for the 3rd?
I have been told at 2 properties that "Your Platinum benefits entitle you to you and one registered guest lounge access and partaking of the related benefits regardless of the fact that the suite I have been upgraded to entitles the guests to access.
Thanks for the help and direction to the thread that this was discussed in.
TW
If you are upgraded to a suite or club room and one of the benefits is "club access" and you have 3 in the room and all 3 are registered (and paid for), are all 3 entitled to club lounge benefits including the food offered without an additional person charged for the 3rd?
I have been told at 2 properties that "Your Platinum benefits entitle you to you and one registered guest lounge access and partaking of the related benefits regardless of the fact that the suite I have been upgraded to entitles the guests to access.
Thanks for the help and direction to the thread that this was discussed in.
TW
Apr 22, 2014, 5:35 pm
#2
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Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
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Apr 22, 2014, 5:40 pm
#3
Original Poster
Join Date: Apr 1999
Location: South Florida USA
Programs: DL-MM/FC/FO AA-EXP/MM Starwood-Platinum Marriott-Platinum Hilton-Gold Hyatt-Diamond
Posts: 1,515
TW
Apr 22, 2014, 7:28 pm
#4
Original Poster
Join Date: Apr 1999
Location: South Florida USA
Programs: DL-MM/FC/FO AA-EXP/MM Starwood-Platinum Marriott-Platinum Hilton-Gold Hyatt-Diamond
Posts: 1,515
Sheraton Saigon and Sheraton Hanoi are the two properties.
TW
TW
Apr 22, 2014, 7:29 pm
#5
Original Poster
Join Date: Apr 1999
Location: South Florida USA
Programs: DL-MM/FC/FO AA-EXP/MM Starwood-Platinum Marriott-Platinum Hilton-Gold Hyatt-Diamond
Posts: 1,515
Apr 22, 2014, 9:54 pm
#6
Company Representative - Starwood
Join Date: Apr 2005
Location: Singapore
Programs: SPG
Posts: 4,002
While I am reaching out to the property to follow up on this, I can provide an answer at this point of time: you will receive the same Sheraton Club room benefits as a guest who pays for the rate which besides allowing him or her to stay at the executive suite and at the same time enjoys the Club Room benefits.
[email protected]
Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
[email protected]
Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
Apr 22, 2014, 10:23 pm
#7
Join Date: Sep 2013
Programs: SPG,HH,IHG
Posts: 786
IME and my friend experience
In club room for 3rd person
Extra bed at xxxx price
Extra charge for club benefit at yyyy price
my friend pay for extra club charge and didn't need extra bed (sleep on sofa bed,yyyy < xxxx) and 3rd enjoy all club/BF benefits same as my friend but YMMV depend on negotiation on FDA
In club room for 3rd person
Extra bed at xxxx price
Extra charge for club benefit at yyyy price
my friend pay for extra club charge and didn't need extra bed (sleep on sofa bed,yyyy < xxxx) and 3rd enjoy all club/BF benefits same as my friend but YMMV depend on negotiation on FDA
Apr 23, 2014, 5:53 am
#8
Original Poster
Join Date: Apr 1999
Location: South Florida USA
Programs: DL-MM/FC/FO AA-EXP/MM Starwood-Platinum Marriott-Platinum Hilton-Gold Hyatt-Diamond
Posts: 1,515
While I am reaching out to the property to follow up on this, I can provide an answer at this point of time: you will receive the same Sheraton Club room benefits as a guest who pays for the rate which besides allowing him or her to stay at the executive suite and at the same time enjoys the Club Room benefits.
[email protected]
Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
[email protected]
Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
Thanks very much for your assistance.
TW
Apr 23, 2014, 8:22 pm
#9
Company Representative - Starwood
Join Date: Apr 2005
Location: Singapore
Programs: SPG
Posts: 4,002
You are welcome.
Allow me to clarify further to all our readers that the benefits must come with the rate paid exclusively for the room you are being upgraded to. In addition, if the benefits are not publicly declared, then it is a different issue altogether.
[email protected]
Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
Allow me to clarify further to all our readers that the benefits must come with the rate paid exclusively for the room you are being upgraded to. In addition, if the benefits are not publicly declared, then it is a different issue altogether.
[email protected]
Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
Apr 24, 2014, 2:54 am
#10
Original Poster
Join Date: Apr 1999
Location: South Florida USA
Programs: DL-MM/FC/FO AA-EXP/MM Starwood-Platinum Marriott-Platinum Hilton-Gold Hyatt-Diamond
Posts: 1,515
You are welcome.
Allow me to clarify further to all our readers that the benefits must come with the rate paid exclusively for the room you are being upgraded to. In addition, if the benefits are not publicly declared, then it is a different issue altogether.
[email protected]
Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
Allow me to clarify further to all our readers that the benefits must come with the rate paid exclusively for the room you are being upgraded to. In addition, if the benefits are not publicly declared, then it is a different issue altogether.
[email protected]
Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
For my next stay, I have been upgraded to a Corner King Suite using SNA's. My pre-upgraded room was a Superior. I have a total of 3 in the room. The reservation is for 3 and there is an extra person/bed fee being paid.
Publicly disclosed on the hotel site under room descriptions is:
"Corner suites, have a generous 76 square meters of space.....Enjoy daily Naga Lounge benefits and privileges"
My assumption is that all 3 in my party are entitled to use of the lounge benefits without additional charge.
Thank you for clarifying the clarification!
TW
Apr 24, 2014, 7:13 pm
#11
Company Representative - Starwood
Join Date: Apr 2005
Location: Singapore
Programs: SPG
Posts: 4,002
I want to make sure I understand this correctly.
For my next stay, I have been upgraded to a Corner King Suite using SNA's. My pre-upgraded room was a Superior. I have a total of 3 in the room. The reservation is for 3 and there is an extra person/bed fee being paid.
Publicly disclosed on the hotel site under room descriptions is:
"Corner suites, have a generous 76 square meters of space.....Enjoy daily Naga Lounge benefits and privileges"
My assumption is that all 3 in my party are entitled to use of the lounge benefits without additional charge.
Thank you for clarifying the clarification!
TW
For my next stay, I have been upgraded to a Corner King Suite using SNA's. My pre-upgraded room was a Superior. I have a total of 3 in the room. The reservation is for 3 and there is an extra person/bed fee being paid.
Publicly disclosed on the hotel site under room descriptions is:
"Corner suites, have a generous 76 square meters of space.....Enjoy daily Naga Lounge benefits and privileges"
My assumption is that all 3 in my party are entitled to use of the lounge benefits without additional charge.
Thank you for clarifying the clarification!
TW
[email protected]
Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
Apr 25, 2014, 5:04 pm
#12
Join Date: Nov 2011
Location: West Coast, USA
Programs: Skywards Platinum
Posts: 3,747
How does this work, then, for example with the Grosvenor House in Dubai where certain suites have airport transfers included? I have been upgraded to those suites before, but never been offered the airport transfers (nor would I have felt correct in asking for them), I was just grateful for the awesome suite.
Apr 28, 2014, 2:09 am
#13
Company Representative - Starwood
Join Date: Apr 2005
Location: Singapore
Programs: SPG
Posts: 4,002
How does this work, then, for example with the Grosvenor House in Dubai where certain suites have airport transfers included? I have been upgraded to those suites before, but never been offered the airport transfers (nor would I have felt correct in asking for them), I was just grateful for the awesome suite.
[email protected]
Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd