Is a prepaid rate always non-refundable?
Jun 5, 2014, 11:10 pm
#16
Join Date: Sep 2012
Posts: 43
Is a prepaid rate always non-refundable?
Any suggestions appreciated.
Jun 5, 2014, 11:22 pm
#17
Join Date: Dec 2010
Posts: 1,310
So respond and say you're sticking with the reservation
Jun 6, 2014, 12:07 am
#18
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
Posts: 12,753
Is a prepaid rate always non-refundable?
If you're PLT 100 I believe that sometimes your Ambassador can assist the hotel in understanding a legitimate one-off issue which requires you to cancel a prepaid rezzie.
May 23, 2015, 11:37 am
#19
Join Date: Mar 2005
Programs: fwp blood diamond, dykwia uranium
Posts: 7,251
i know this is way too late but a similar thing happened to me where i got $400/night rooms for $80 (most likely a glitch but it showed up on the spg website when i was booking those stays in good faith), on three different stays and they tried doing the same. i politely told them to honor the offer for 2/3 of the stays (i didn't need the third) and they were very very cool about that. got upgraded on those stays as well. i once drank with a contract lawyer who told me an offer is not a valid offer if it's too good to be true, but also a $80 night hotel for a 3-4 star westin in the suburbs is sweet but not really too good to be true (like $5 or $29/night). sucks to be them especially cause i probably had an entire bottle of scotch every night in the club lounge.
May 23, 2015, 5:30 pm
#20
Join Date: Aug 2010
Programs: MR LT Titanium, SPG LT Plat & Plat 100, SWA A+ & CP
Posts: 1,093
I have successfully canceled numerous "non-refundable" bookings. I simply called the hotel, pleaded my case, and was successful every time. I will say that I am a platinum 100 and, in most cases, I have stayed at the property multiple times.
While they did not have to do this for me, they did. So… Your mileage may vary.
While they did not have to do this for me, they did. So… Your mileage may vary.