The SPG App for iPad and iPhone [Master Thread]
Apr 4, 2017, 9:05 pm
#211
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Thanks to a PM from a SPG lurker after my earlier post here, I contacted SPG App Support.
I received a reply with info about the app and I just re-downloaded the SPG app. It is all working fine now, added my card and reservations back to Wallet.
Much thanks to the SPG team here on FT and at SPG App Support. ^
I received a reply with info about the app and I just re-downloaded the SPG app. It is all working fine now, added my card and reservations back to Wallet.
Much thanks to the SPG team here on FT and at SPG App Support. ^
Apr 4, 2017, 9:07 pm
#212
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
I just posted an update in the other thread and the new dowloaded app works.
https://www.flyertalk.com/forum/28130816-post25.html
(Perhaps the mods can merge these 2 threads?)
https://www.flyertalk.com/forum/28130816-post25.html
(Perhaps the mods can merge these 2 threads?)
Apr 4, 2017, 9:11 pm
#213
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
Upcoming Stay Notifications for Cancelled Reservations
Another problem with the iPhone app: I continue to receive upcoming stay notifications for reservations that were cancelled months ago. I'm always shocked thinking I did not cancel the reservation. This happens even when the reservation is not shown in the My Stays listing since it was cancelled. This continues even after downloading the new version.
Apr 4, 2017, 10:13 pm
#214
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Another problem with the iPhone app: I continue to receive upcoming stay notifications for reservations that were cancelled months ago. I'm always shocked thinking I did not cancel the reservation. This happens even when the reservation is not shown in the My Stays listing since it was cancelled. This continues even after downloading the new version.
My only solution is I have the upcoming stays individually in Wallet. The active ones are there and the canceled ones are not.
Jun 26, 2017, 5:06 am
#215
Join Date: Jan 2006
Location: UK
Programs: SPG Platinum, IC Platinum RA, Emirates Gold, BA Silver
Posts: 575
SPG App for iPhone not working again!
Can the SPG Lurkers advise when this will be fixed please? Usually companies back out bad IT implementations and revert to the previous working version very quickly after the initial failure. It's now been broken for 3 days.
Thanks, LC
Can the SPG Lurkers advise when this will be fixed please? Usually companies back out bad IT implementations and revert to the previous working version very quickly after the initial failure. It's now been broken for 3 days.
Thanks, LC
Jun 26, 2017, 6:09 am
#216
Company Representative - Starwood
Join Date: Aug 2011
Programs: SPG
Posts: 713
SPG App for iPhone not working again!
Can the SPG Lurkers advise when this will be fixed please? Usually companies back out bad IT implementations and revert to the previous working version very quickly after the initial failure. It's now been broken for 3 days.
Thanks, LC
Can the SPG Lurkers advise when this will be fixed please? Usually companies back out bad IT implementations and revert to the previous working version very quickly after the initial failure. It's now been broken for 3 days.
Thanks, LC
Thank you for reaching out to us.
You may try to reinstall, and install the app. If you are still facing the same issue, please forward a screenshot of the error to [email protected] so we can follow up.
Looking forward to hear from you.
Best regards,
Ahmed El Tagoury
Social Media Specialist
Starwood Hotels & Resorts Worldwide
Jun 26, 2017, 6:27 am
#217
Join Date: Jan 2006
Location: UK
Programs: SPG Platinum, IC Platinum RA, Emirates Gold, BA Silver
Posts: 575
Now working, thanks
Hi there,
Thank you for reaching out to us.
You may try to reinstall, and install the app. If you are still facing the same issue, please forward a screenshot of the error to [email protected] so we can follow up.
Looking forward to hear from you.
Best regards,
Ahmed El Tagoury
Social Media Specialist
Starwood Hotels & Resorts Worldwide
Thank you for reaching out to us.
You may try to reinstall, and install the app. If you are still facing the same issue, please forward a screenshot of the error to [email protected] so we can follow up.
Looking forward to hear from you.
Best regards,
Ahmed El Tagoury
Social Media Specialist
Starwood Hotels & Resorts Worldwide
Perfect, thanks, that's fixed the problem.
Best regards, LC
Jul 10, 2017, 1:48 am
#218
Join Date: Mar 2008
Location: San Francisco, CA
Programs: AA Platinum (lifetime), Bonvoy Titanium, United Gold
Posts: 25
SPG app on Apple Watch
The iPhone app works fine. But the Apple Watch SPG app tries to go through an authentication process and then crashes every time.
Is there a solution or does the Watch app just not work?
Is there a solution or does the Watch app just not work?
Jul 10, 2017, 8:32 am
#219
Join Date: Oct 2010
Posts: 1,922
Aug 13, 2017, 2:46 pm
#220
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
iPhone app down
For the past 4 hours I've been unable to use the iPhone app. I continue to receive the following message: "Our systems are currently down. Please contact the SPG Customer Care Center (1-888-625-4988)."
Aug 28, 2017, 1:51 am
#221
Join Date: Jan 2015
Location: Kuwait (KW)
Programs: Qatar Airways, Hyatt, Hilton, Marriott, IHG
Posts: 2,712
Just downloaded the last update for my iPhone and iPad apps; iPad opens just fine but the iPhone app freezes on the main purple 'Starwood Preferred Guest' screen for a few seconds before crashing.
Any fixes? Thanks!
khabah
Any fixes? Thanks!
khabah
Aug 28, 2017, 4:09 am
#222
Join Date: Jun 2011
Location: Switzerland
Programs: Bonvoy LT Gold, IHG Gold, BAEC Silver, TP Silver
Posts: 1,495
Hallelujah they finally changed the calendar in their app! It was such a pain to distinguish the months clearly.....
Oh and it works fine on my iPhone after the upgrade, no freezes or slow downs.
Oh and it works fine on my iPhone after the upgrade, no freezes or slow downs.
Aug 28, 2017, 5:30 am
#223
Join Date: Jan 2015
Location: Kuwait (KW)
Programs: Qatar Airways, Hyatt, Hilton, Marriott, IHG
Posts: 2,712
Had to delete it off my phone and re-download it; now working without hitches.
khabah
khabah
Sep 24, 2017, 10:19 am
#224
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
App mistake requiring manual addition of billing address for booking?
iPad app continues to not include my home country, state, and zip code, requiring me to manually enter those every time I want to complete a booking. Very annoying!
I've contacted tech support twice, shared screenshots, and to no avail thus far. They've told me to log out, delete app, and re-install, all of which I've done now a few times.
Anyone else suffering from this problem?
I've contacted tech support twice, shared screenshots, and to no avail thus far. They've told me to log out, delete app, and re-install, all of which I've done now a few times.
Anyone else suffering from this problem?