Go Back  FlyerTalk Forums > Miles&Points > Discontinued Programs/Partners > Starwood | Starwood Preferred Guest
Reload this Page >

The SPG App for iPad and iPhone [Master Thread]

The SPG App for iPad and iPhone [Master Thread]

 
Old Jun 12, 2014, 1:57 pm
  #31  
 
Join Date: Oct 2011
Location: BKK
Programs: World of Hyatt Globalist; Marriott Bonvoy LTP; IHG Plat
Posts: 2,224
Originally Posted by squashgw
For some reason I cannot see reservation details on the iPhone app any more, this was helpful to look into upgrades in advance of a stay.

Any ideas why?
me too.

looking forward to the clarification.
3rdworldresident is offline  
Old Jun 19, 2014, 12:43 pm
  #32  
 
Join Date: Jul 2012
Location: NY
Programs: SPG Plat(100), Hyatt Diamond, Marriott Plat, Hilton Gold, IHG Gold, Avis First, United Gold
Posts: 93
Is there any reason why I can't add stays to my passbook when the reservation is at a W hotel? I have 3 future stays at different W's and all are not working. The error message I get is "Temporarily Unavailable"
I don't have the issue with all other brands
tvervenne is offline  
Old Jun 20, 2014, 10:32 am
  #33  
Company Representative - Starwood
Original Poster
 
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by tvervenne
Is there any reason why I can't add stays to my passbook when the reservation is at a W hotel? I have 3 future stays at different W's and all are not working. The error message I get is "Temporarily Unavailable"
I don't have the issue with all other brands
There was an issue for certain "complex" reservations, so it is just a coincidence that yours were related to your W Hotel bookings.

I'm told that this is now fixed, however. But, you might have to still log out and back in to fully resolve the issue on your end.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
Starwood Lurker is offline  
Old Aug 7, 2014, 1:56 pm
  #34  
 
Join Date: Oct 2011
Location: BKK
Programs: World of Hyatt Globalist; Marriott Bonvoy LTP; IHG Plat
Posts: 2,224
Dear lurker,

I wonder why i cannot see room features, bed type information of any bookings on spg mobile and spg ipad app.

Is it intended so? Or is this a bug of program?

PS. Sorry for my poor english.
3rdworldresident is offline  
Old Aug 7, 2014, 8:42 pm
  #35  
 
Join Date: May 2012
Location: SIN
Programs: JL GC | Marriott LT Silver | Global Entry | SQ Silver
Posts: 6,818
Originally Posted by 3rdworldresident
Dear lurker,

I wonder why i cannot see room features, bed type information of any bookings on spg mobile and spg ipad app.

Is it intended so? Or is this a bug of program?

PS. Sorry for my poor english.
The Android version only have the problem of not seeing the room details if on a BRG rate. Wonder if it's the same for the iOS version.
lcpteck is offline  
Old Aug 8, 2014, 3:03 pm
  #36  
Company Representative - Starwood
Original Poster
 
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by lcpteck
The Android version only have the problem of not seeing the room details if on a BRG rate. Wonder if it's the same for the iOS version.
It is dependent upon the rate booked regardless of app. Some rates are complex and don't play well with the technology at the moment. The app developers are aware of it, tickets have been opened, and we'll see if they can fix the problem down the road.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
Starwood Lurker is offline  
Old Oct 16, 2014, 1:50 am
  #37  
 
Join Date: Sep 2012
Posts: 1,748
Ver 5.2 of the SPG iPhone app is very buggy.

I haven't been able to use it at all since it was updated just now.

Crashes at main screen, crashes at booking screen, crashes crashes crashes.

Using iOS 8.0.2
travelswithmyself is offline  
Old Oct 16, 2014, 7:31 am
  #38  
 
Join Date: Oct 2014
Location: Chicago
Programs: AA Plat, SPG Plat, Avis Pres, Hertz Pres, Marr Gold
Posts: 3
SPG IPhone App not Working

Hello,

Anyone else having trouble this morning with the SPG IPhone app?

I have an IPhone 5S and the SPG App on it is totally unusable at the moment. Keeps Crashing.
FlyinLion is offline  
Old Oct 16, 2014, 7:34 am
  #39  
 
Join Date: Dec 2009
Location: Chicago
Programs: SPG Plat (life gold);UA 1K; IC Plat Amb
Posts: 55
Originally Posted by travelswithmyself
Ver 5.2 of the SPG iPhone app is very buggy.

I haven't been able to use it at all since it was updated just now.

Crashes at main screen, crashes at booking screen, crashes crashes crashes.

Using iOS 8.0.2
Same here. iOS 8.0.2 --- Crashes on both iPhone 5s and iPad Air

Not good.
fraz2007 is offline  
Old Oct 16, 2014, 7:34 am
  #40  
Company Representative - Starwood
Original Poster
 
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by FlyinLion
Hello,

Anyone else having trouble this morning with the SPG IPhone app?

I have an IPhone 5S and the SPG App on it is totally unusable at the moment. Keeps Crashing.
My apologies for any inconvenience. Have you downloaded the latest Apple IOS? If so, you might try removing the SPG app and then re-downloading it.

Let us know if that doesn't work.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
Starwood Lurker is offline  
Old Oct 16, 2014, 7:48 am
  #41  
Moderator: British Airways Executive Club, Marriott Bonvoy
 
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 15,958
Originally Posted by FlyinLion
Anyone else having trouble this morning with the SPG IPhone app?
I've merged your post in with the other reports of a similar issue.

/mod
Oxon Flyer is offline  
Old Oct 16, 2014, 8:54 am
  #42  
 
Join Date: Oct 2014
Location: Chicago
Programs: AA Plat, SPG Plat, Avis Pres, Hertz Pres, Marr Gold
Posts: 3
Originally Posted by Starwood Lurker
My apologies for any inconvenience. Have you downloaded the latest Apple IOS? If so, you might try removing the SPG app and then re-downloading it.

Let us know if that doesn't work.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
Hi,

Yes I already had the latest IOS software. As per your suggestion I deleted and redownloaded the SPG App. Upon attempting to sign back in, it crashed. Then crashed each time I tried to open it. I restarted the iphone, and tried again. It got to the main screen of the app and then consistently crashes.
FlyinLion is offline  
Old Oct 16, 2014, 9:02 am
  #43  
Company Representative - Starwood
Original Poster
 
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by FlyinLion
Hi,

Yes I already had the latest IOS software. As per your suggestion I deleted and redownloaded the SPG App. Upon attempting to sign back in, it crashed. Then crashed each time I tried to open it. I restarted the iphone, and tried again. It got to the main screen of the app and then consistently crashes.
Okay. Thanks for trying. The SPG app team has been alerted and will work towards having this corrected soon.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
Starwood Lurker is offline  
Old Oct 16, 2014, 9:03 am
  #44  
 
Join Date: Oct 2011
Location: Seattle
Programs: AA EXP, AS MVPG-75K, SPG Plat
Posts: 27
Originally Posted by FlyinLion
Hi,

Yes I already had the latest IOS software. As per your suggestion I deleted and redownloaded the SPG App. Upon attempting to sign back in, it crashed. Then crashed each time I tried to open it. I restarted the iphone, and tried again. It got to the main screen of the app and then consistently crashes.
Same issue for me. Latest version of iOS on an iPhone 5S. The new SPG app opens ... pauses for 5 secs then crashes. Restarting iPhone had no effect.
flywobin is offline  
Old Oct 16, 2014, 12:00 pm
  #45  
 
Join Date: Oct 2011
Programs: AA 1MM Marriott Titanium
Posts: 47
Doesn't work on ipad either. I am running 8.02 and have rebooted with no effect. Version 5.2 of app opens then crashes.
Bossa Nova is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.