Go Back   FlyerTalk Forums > Miles&Points > Hotels and Loyalty Programs > Starwood | Starwood Preferred Guest
Sign in using an external account

Reply
 
Thread Tools Search this Thread
Old May 6, 13, 12:10 pm   #1
 
Join Date: Jan 2004
Location: Scottsdale, AZ
Programs: US Chairman, United 1K, SPG Plat
Posts: 1,381
Arrow Aloft Silicon Valley, CA (formerly W Silicon Valley) [Master Thread]

The hotel as reopened as an Aloft, and I'm on my second stay since the reopening. Overall it looks to be the same property with a nice refresh of the carpets, rooms, etc.

Just a few comments / thoughts...

- No room service anymore, which I used to use, but there are still plenty of places nearby

- The snack bar where you can buy drinks, sandwiches, etc. is behind the front desk, so it is a bit hard to browse

- No real update to the gym, which is what I was really hoping for

- I hope they participate in the Smart Check In program at some point

- Rooms are pretty much the same with a refresh, so the rooms are quite nice / large for Aloft
omegadeal is offline   Reply With Quote
Old May 6, 13, 12:23 pm   #2
 
Join Date: Mar 2004
Location: On the road, 24/7/365
Programs: Hilton Diamond - Lifetime SPG Platinum - UA Premier Exec - Hyatt Diamond
Posts: 2,153
Quote:
Originally Posted by omegadeal View Post
- No real update to the gym, which is what I was really hoping for
Thanks for the bummer! (Seriously, saves me a drive-by or disappointment&early check-out.)
365RoadWarrior is offline   Reply With Quote
Old May 6, 13, 8:10 pm   #3
 
Join Date: Jul 2004
Location: In the sky.
Programs: AA- EXP 3mm, Marriott Plat.(Lifetime), *wood Plat, Hertz Pres. Circle, *bucks Gold, Joan Ranger
Posts: 625
Nice hotel but needs some paint & TLC. Hope the renovation does it.
I will go back to this property as an Aloft.
Wingtipflyer1 is offline   Reply With Quote
Old May 14, 13, 8:21 am   #4
 
 
Join Date: Nov 2000
Location: Makawao, Maui (upper u s), HI
Posts: 10,658
Nice job on the mostly soft refurb, pics here:

https://picasaweb.google.com/1066814...eat=directlink

New carpets in the hallways, new light fixtures in hallways, room carpets look new, new paint and finishes throughout, new shades, blinds, furniture finishes, coffee makers are back in the rooms now. Logo/lobby updates and signs on and outside the building all updated. TV had the new remotes and all digital and HD programming. Free water for all (Nestle). I got two bottles, FDC said they are refreshed daily.

Overall, a positive refresh of the property IMO.

No change to the hard product, same bathrooms, kitchenettes, room layouts, etc. (though the toilet may have been replaced in this room, not sure.)

The rooms are still huge here as noted above. The standard room is an L-shaped studio suite.

ETA: Same breakfast buffet .. continental is $15. Coffee is still good and free at the breakfast buffet.

I think the main change for me is 250 points welcome amenity points instead of 500 when it was a W.

-David

Last edited by LIH Prem; May 14, 13 at 9:36 am.
LIH Prem is offline   Reply With Quote
Old May 11, 14, 2:40 pm   #5
 
Join Date: Sep 2010
Location: YVR
Programs: AC S100K, SPG Plat, Hertz PC
Posts: 3,311
This property used to charge for receiving packages when it was a W. Can anyone who has stayed there confirm that incoming packages are now complementary?
yvr76 is offline   Reply With Quote
Old May 12, 14, 11:37 am   #6
Company Representative - Starwood
Award Winner 2014 Elections
 
Join Date: Nov 2000
Location: Austin, Texas
Programs: SPG Employee Level
Posts: 28,793
Quote:
Originally Posted by yvr76 View Post
This property used to charge for receiving packages when it was a W. Can anyone who has stayed there confirm that incoming packages are now complementary?
I don't think the package handling policy changed when the brand switch occurred. I found this on the Aloft Silicon Valley Announcements page:

Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.


Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

spgchampion@starwoodhotels.com
__________________
Stay Connected with SPG!
Starwood Lurker is offline   Reply With Quote
Old May 12, 14, 1:42 pm   #7
 
Join Date: Sep 2010
Location: YVR
Programs: AC S100K, SPG Plat, Hertz PC
Posts: 3,311
Quote:
Originally Posted by Starwood Lurker View Post
I don't think the package handling policy changed when the brand switch occurred. I found this on the Aloft Silicon Valley Announcements page:

Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
Yes, that's why I was wondering if anyone had first hand experience. I called the property directly yesterday and someone at the front desk told me there was no fee.

Hopefully that announcement is left over from when it was a W.
yvr76 is offline   Reply With Quote
Old Jun 18, 14, 7:10 pm   #8
 
Join Date: Sep 2010
Location: YVR
Programs: AC S100K, SPG Plat, Hertz PC
Posts: 3,311
Quote:
Originally Posted by yvr76 View Post
This property used to charge for receiving packages when it was a W. Can anyone who has stayed there confirm that incoming packages are now complementary?
Quote:
Originally Posted by Starwood Lurker View Post
I don't think the package handling policy changed when the brand switch occurred. I found this on the Aloft Silicon Valley Announcements page:

Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
Quote:
Originally Posted by yvr76 View Post
Yes, that's why I was wondering if anyone had first hand experience. I called the property directly yesterday and someone at the front desk told me there was no fee.

Hopefully that announcement is left over from when it was a W.
Just wanted to confirm (after a couple stays) that there is indeed no package handling fee with the new Aloft re-branding. A welcome change!
yvr76 is offline   Reply With Quote
Old Jun 18, 14, 7:13 pm   #9
 
Join Date: Sep 2010
Location: YVR
Programs: AC S100K, SPG Plat, Hertz PC
Posts: 3,311
Quote:
Originally Posted by omegadeal View Post
The hotel as reopened as an Aloft, and I'm on my second stay since the reopening. Overall it looks to be the same property with a nice refresh of the carpets, rooms, etc.

Just a few comments / thoughts...

- No room service anymore, which I used to use, but there are still plenty of places nearby

- No real update to the gym, which is what I was really hoping for

- I hope they participate in the Smart Check In program at some point

- Rooms are pretty much the same with a refresh, so the rooms are quite nice / large for Aloft
Room service is available. I used it a couple times on my last stay. Maybe they didn't have it initially available?

The gym will apparently be getting some new equipment.

Smart Check-in will eventually be coming as well (many of their doors have mag-stripe card reader issues and I was told by the front desk they don't want to bother replacing them until they move to smart check-in).
yvr76 is offline   Reply With Quote
Old Jun 18, 14, 10:58 pm   #10
 
Join Date: Jan 2004
Location: Scottsdale, AZ
Programs: US Chairman, United 1K, SPG Plat
Posts: 1,381
Quote:
Originally Posted by yvr76 View Post
The gym will apparently be getting some new equipment.
Did they happen to indicate when the gym would be updated? I've been staying elsewhere, but really like this place especially for longer stays and will probably head back once the gym is updated.
omegadeal is offline   Reply With Quote
Old Jun 19, 14, 10:48 am   #11
 
Join Date: Mar 2004
Location: On the road, 24/7/365
Programs: Hilton Diamond - Lifetime SPG Platinum - UA Premier Exec - Hyatt Diamond
Posts: 2,153
I visited about a month ago. They had swapped out one funky treadmill for a Life Fitness elliptical. Not sure about further changes.
365RoadWarrior is offline   Reply With Quote
Old Jun 19, 14, 2:13 pm   #12
 
Join Date: Sep 2010
Location: YVR
Programs: AC S100K, SPG Plat, Hertz PC
Posts: 3,311
Quote:
Originally Posted by 365RoadWarrior View Post
I visited about a month ago. They had swapped out one funky treadmill for a Life Fitness elliptical. Not sure about further changes.
I think they indicated that everything would be moving to Life Fitness. I'll take a look next week to see if that has happened or not.
yvr76 is offline   Reply With Quote
Old Jul 7, 14, 3:52 pm   #13
 
Join Date: Jan 2004
Location: Scottsdale, AZ
Programs: US Chairman, United 1K, SPG Plat
Posts: 1,381
I decided to try out this property again, and yes they did swap out one elliptical, but the gym is still the same overall. Its a shame because I really like this property and the gym is the the only reason I've been staying elsewhere.

I did get some good runs in this past week though in the neighborhoods around the hotel.
omegadeal is offline   Reply With Quote
Old Aug 27, 14, 6:21 pm   #14
 
Join Date: Nov 2007
Location: LAX
Programs: UA 1K (1MM); SPG Plat
Posts: 324
Stayed here on a saturday night early August. Checked in around 10PM. It is odd that all calls are routed to the front desk. Plenty of calls were for towels. Was not upgraded to the larger "suite". Is two towels standard practice for Aloft properties? I called down for extra towels as well. After about half an hour, no towels. Called down again, and requested if I can stop by the front desk to pick some up. Anyhow, the security guard brought up the extra towels since housekeeping is busy.

Platinum guests can have continental ($15 value) for up to two guests instead of the 250 SPG welcome points.

It seemed that the hotel is not adequately staffed.

The assistance hotel manager did contact me afterwards to find out more about my experience and provided 5,000 goodwill points (related to the service issues; had a terrible time at breakfast).
sink is offline   Reply With Quote
Old Aug 28, 14, 10:55 am   #15
 
Join Date: Mar 2012
Programs: UA 1K, SPG Ambassador Platinum, Marriott Platinum
Posts: 43
The staff here is awesome. I used to stay here quite often. I hope they retained their staff.

I'll kind of miss the Whatever, Whenever that came with it being a W though. They went way above and beyond for me. I desperately needed to get a book that was only at a bookstore in Berkeley (~50 minutes away), run lots of errands and make a flight on the same day. It would have been impossible for me to do all three by myself.

I asked if they could help me get the book and without hesitation, they said yes. I came back from running errands and found the book sitting in my room. I was charged cost of book and the bridge toll only. Of course the guy who picked it up for me got a nice tip, but I don't think I've experienced anything close to the level of customer service I've received here. The fact that they would even do it for at all, not to mention for free, is the just one of the many reasons I'd come back whenever I'm around the area.
applecow is offline   Reply With Quote
 
 
Reply

Bookmarks


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off
Forum Jump


All times are GMT -6. The time now is 7:08 am.