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Old May 6, 13, 11:10 am   #1
 
Join Date: Jan 2004
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Arrow Aloft Silicon Valley, CA (formerly W Silicon Valley) [Master Thread]

The hotel as reopened as an Aloft, and I'm on my second stay since the reopening. Overall it looks to be the same property with a nice refresh of the carpets, rooms, etc.

Just a few comments / thoughts...

- No room service anymore, which I used to use, but there are still plenty of places nearby

- The snack bar where you can buy drinks, sandwiches, etc. is behind the front desk, so it is a bit hard to browse

- No real update to the gym, which is what I was really hoping for

- I hope they participate in the Smart Check In program at some point

- Rooms are pretty much the same with a refresh, so the rooms are quite nice / large for Aloft
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Old May 6, 13, 11:23 am   #2
 
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Quote:
Originally Posted by omegadeal View Post
- No real update to the gym, which is what I was really hoping for
Thanks for the bummer! (Seriously, saves me a drive-by or disappointment&early check-out.)
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Old May 6, 13, 7:10 pm   #3
 
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Nice hotel but needs some paint & TLC. Hope the renovation does it.
I will go back to this property as an Aloft.
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Old May 14, 13, 7:21 am   #4
 
 
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Nice job on the mostly soft refurb, pics here:

https://picasaweb.google.com/1066814...eat=directlink

New carpets in the hallways, new light fixtures in hallways, room carpets look new, new paint and finishes throughout, new shades, blinds, furniture finishes, coffee makers are back in the rooms now. Logo/lobby updates and signs on and outside the building all updated. TV had the new remotes and all digital and HD programming. Free water for all (Nestle). I got two bottles, FDC said they are refreshed daily.

Overall, a positive refresh of the property IMO.

No change to the hard product, same bathrooms, kitchenettes, room layouts, etc. (though the toilet may have been replaced in this room, not sure.)

The rooms are still huge here as noted above. The standard room is an L-shaped studio suite.

ETA: Same breakfast buffet .. continental is $15. Coffee is still good and free at the breakfast buffet.

I think the main change for me is 250 points welcome amenity points instead of 500 when it was a W.

-David

Last edited by LIH Prem; May 14, 13 at 8:36 am..
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Old May 11, 14, 1:40 pm   #5
 
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This property used to charge for receiving packages when it was a W. Can anyone who has stayed there confirm that incoming packages are now complementary?
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Old May 12, 14, 10:37 am   #6
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Quote:
Originally Posted by yvr76 View Post
This property used to charge for receiving packages when it was a W. Can anyone who has stayed there confirm that incoming packages are now complementary?
I don't think the package handling policy changed when the brand switch occurred. I found this on the Aloft Silicon Valley Announcements page:

Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.


Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

spgchampion@starwoodhotels.com
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Old May 12, 14, 12:42 pm   #7
 
Join Date: Sep 2010
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Originally Posted by Starwood Lurker View Post
I don't think the package handling policy changed when the brand switch occurred. I found this on the Aloft Silicon Valley Announcements page:

Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
Yes, that's why I was wondering if anyone had first hand experience. I called the property directly yesterday and someone at the front desk told me there was no fee.

Hopefully that announcement is left over from when it was a W.
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Old Jun 18, 14, 6:10 pm   #8
 
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Quote:
Originally Posted by yvr76 View Post
This property used to charge for receiving packages when it was a W. Can anyone who has stayed there confirm that incoming packages are now complementary?
Quote:
Originally Posted by Starwood Lurker View Post
I don't think the package handling policy changed when the brand switch occurred. I found this on the Aloft Silicon Valley Announcements page:

Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
Quote:
Originally Posted by yvr76 View Post
Yes, that's why I was wondering if anyone had first hand experience. I called the property directly yesterday and someone at the front desk told me there was no fee.

Hopefully that announcement is left over from when it was a W.
Just wanted to confirm (after a couple stays) that there is indeed no package handling fee with the new Aloft re-branding. A welcome change!
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Old Jun 18, 14, 6:13 pm   #9
 
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Quote:
Originally Posted by omegadeal View Post
The hotel as reopened as an Aloft, and I'm on my second stay since the reopening. Overall it looks to be the same property with a nice refresh of the carpets, rooms, etc.

Just a few comments / thoughts...

- No room service anymore, which I used to use, but there are still plenty of places nearby

- No real update to the gym, which is what I was really hoping for

- I hope they participate in the Smart Check In program at some point

- Rooms are pretty much the same with a refresh, so the rooms are quite nice / large for Aloft
Room service is available. I used it a couple times on my last stay. Maybe they didn't have it initially available?

The gym will apparently be getting some new equipment.

Smart Check-in will eventually be coming as well (many of their doors have mag-stripe card reader issues and I was told by the front desk they don't want to bother replacing them until they move to smart check-in).
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Old Jun 18, 14, 9:58 pm   #10
 
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Quote:
Originally Posted by yvr76 View Post
The gym will apparently be getting some new equipment.
Did they happen to indicate when the gym would be updated? I've been staying elsewhere, but really like this place especially for longer stays and will probably head back once the gym is updated.
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Old Jun 19, 14, 9:48 am   #11
 
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I visited about a month ago. They had swapped out one funky treadmill for a Life Fitness elliptical. Not sure about further changes.
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Old Jun 19, 14, 1:13 pm   #12
 
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Quote:
Originally Posted by 365RoadWarrior View Post
I visited about a month ago. They had swapped out one funky treadmill for a Life Fitness elliptical. Not sure about further changes.
I think they indicated that everything would be moving to Life Fitness. I'll take a look next week to see if that has happened or not.
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Old Jul 7, 14, 2:52 pm   #13
 
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I decided to try out this property again, and yes they did swap out one elliptical, but the gym is still the same overall. Its a shame because I really like this property and the gym is the the only reason I've been staying elsewhere.

I did get some good runs in this past week though in the neighborhoods around the hotel.
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