No more hard copy receipt/folios under door - Starwood Corporate Policy?
Jan 15, 2013, 5:41 am
#16
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Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
In this day and age, it makes no sense.
I dont understand why this can't be handled technically.
Why not make the folio available electronically via the SPG app or right on the TV in the room?
This way is you're having any issues, you can call down and take care of them while packing or doing whatever.
I dont understand why this can't be handled technically.
Why not make the folio available electronically via the SPG app or right on the TV in the room?
This way is you're having any issues, you can call down and take care of them while packing or doing whatever.
Jan 15, 2013, 5:52 am
#17
Join Date: Mar 2007
Posts: 3,990
I got one under my door at the Sheraton Midwest City, for a stay the night of 1/5, only problem was that it was the folio for the guy next door.
He paid more than I did for his room.
I took it down with me when I went for breakfast and requested (and got) my own.
I think it was an honest mistake. They had written the correct room number on the back of his, just delivered it to the wrong room.
He paid more than I did for his room.
I took it down with me when I went for breakfast and requested (and got) my own.
I think it was an honest mistake. They had written the correct room number on the back of his, just delivered it to the wrong room.
I recall an extensive thread in this forum on this very subject; folks concerned about personal privacy, etc..., not just mixed statements, but ones that don't go all the way into the room and could possibly be read by others.
Cheers,
Jan 15, 2013, 5:56 am
#18
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Join Date: Oct 2003
Location: New York, NY
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Posts: 10,869
Good example of why they are moving away from hard copies under the door.
I recall an extensive thread in this forum on this very subject; folks concerned about personal privacy, etc..., not just mixed statements, but ones that don't go all the way into the room and could possibly be read by others.
Cheers,
I recall an extensive thread in this forum on this very subject; folks concerned about personal privacy, etc..., not just mixed statements, but ones that don't go all the way into the room and could possibly be read by others.
Cheers,
Folio -- Outside the Room Door, with No Envelope
Jan 23, 2013, 10:17 pm
#19
FlyerTalk Evangelist
Original Poster
Join Date: May 2002
Location: Pittsburgh
Programs: MR/SPG LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus
Posts: 31,005
I asked again today and told it was an official Sheraton policy. Lurkers, can you confirm this is a brand standard/corporate mandate?
Jan 24, 2013, 2:16 am
#20
Company Representative - Starwood
Join Date: Apr 2005
Location: Singapore
Programs: SPG
Posts: 4,002
E Folio gives our guests the advantage of reviewing their hotel charges directly on smart phones or computers and having access to their receipts at their own convenience, even prior to checking out and usually by 4:00AM allowing for a review of hotel charges. It also creates a smoother departure while decreasing our environmental impact by reducing paper waste.
For NAD properties, guests should be informed upon check in that he/she will be receiving an electronic receipt and if they want a paper copy to stop by the desk to pick up a copy.
[email protected]
Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
For NAD properties, guests should be informed upon check in that he/she will be receiving an electronic receipt and if they want a paper copy to stop by the desk to pick up a copy.
[email protected]
Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
Jan 24, 2013, 2:28 am
#21
Join Date: Apr 2002
Location: Home
Posts: 1,910
I want to find all post folios on my spg account. I do like I dont have to ask as much to have them email me a copy.
Jan 24, 2013, 7:03 am
#22
Join Date: Apr 2003
Location: ORD
Programs: AA ExPlat (2MM), Marriott LT Titanium
Posts: 291
This was what I was told when I checked-in to the Sheraton Harrisburg today. I would have to stand in line and check out at the end of my stay at the front desk to request a hard copy.
I did a quick search of FT (after confirming that Club Floor rooms were for sale after being told they had none available) and couldn't find an announcement of this. Perhaps I missed it and my search skill are poor - is this a new corporate policy? No hard copy folios to go along with no web access to print them?
Anyone else get a copy under your door since 1/1?
I did a quick search of FT (after confirming that Club Floor rooms were for sale after being told they had none available) and couldn't find an announcement of this. Perhaps I missed it and my search skill are poor - is this a new corporate policy? No hard copy folios to go along with no web access to print them?
Anyone else get a copy under your door since 1/1?
Jan 24, 2013, 7:46 am
#23
Join Date: Jul 2012
Posts: 266
I received a hard copy under the door on Sunday morning at Sheraton Elk Grove near Chicago.
Jan 24, 2013, 8:36 am
#24
Join Date: Dec 2008
Programs: AA EXP/CK, SPG LT Platinum(RIP), Marriott Bonvoy Titanium, Hilton Diamond, Hertz Presidents Circle
Posts: 267
No more hard copy receipt/folios under door - Starwood Corporate Policy?
I stayed at Le Meridien in Bangkok and Chiang Mai in Jan 2013 and in both instances, there were no paper copies under the door. I did have to stop at the front desk to hand in my Green Choice vouchers.
Cheers
Cheers
Jan 24, 2013, 8:45 am
#25
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Jan 24, 2013, 9:16 am
#26
Join Date: Feb 2006
Programs: HH Silver, MR Plat Prem & LT Plat, Hyatt Plat,SPG Plat, Hertz PC, National EE, UA 1K
Posts: 3,405
How about decline:
Housekeeping 500pts
Folio 100pts
Hot shower (only warm available) 350pts
USA today 85pts
And as a special-only available at Sheraton on the Falls-decline the above, AND wash dishes for 10 minutes and receive lounge access!
I am against this-if it is policy!
Last edited by PhillyPhlyer40; Jan 24, 2013 at 7:01 pm Reason: spelling
Jan 24, 2013, 9:19 am
#27
Join Date: Nov 2010
Location: KSA
Programs: Marriott AMB, Skywards Gold
Posts: 3,737
Jan 24, 2013, 5:58 pm
#28
Join Date: Dec 2002
Location: Grand Rapids, MI
Programs: Bonvoy LTT, Hyatt Exp, AA 1MM, UA Silver, Hertz PC, Avis PC
Posts: 970
The Westin Pittsburgh offers guests a choice of electronic or paper folio (electonric is default). I also have to turn in a copy for my expense report so take advantage of their printer.
Jan 24, 2013, 6:22 pm
#29
Join Date: Mar 2007
Posts: 3,990
Cheers,
Jan 25, 2013, 1:24 pm
#30
Join Date: Aug 2010
Programs: jetblue mosaic, spg plat/ambassador, UA GS, AA EXP
Posts: 163
I'm the same. Either they print it or I print it...it saves no paper. However, it adds 5-10 minutes in the morning because it seems like everyone is checking out at the same time
I talked to my ambassador and she put a note in my profile saying i want a printed copy under my door all the time. Stayed at a westin (moana surfrider waikiki) and a le meridien since the note, and ive gotten a paper copy each time.
I talked to my ambassador and she put a note in my profile saying i want a printed copy under my door all the time. Stayed at a westin (moana surfrider waikiki) and a le meridien since the note, and ive gotten a paper copy each time.