My Award Reservation Was Randomly Upgraded to a Suite Online
Sep 13, 2012, 3:46 pm
#1
Original Poster
Join Date: Sep 2007
Posts: 28
My Award Reservation Was Randomly Upgraded to a Suite Online
I'm a gold member who booked a 5 night stay a few weeks ago in an Asian Sheraton property on points for a regular room. Today I went to look at my reservation online and it's actually listed as my room being a suite. I have no idea why or how. I don't have any of those suite upgrade nights and didnt pay/ask to be upgraded. I checked, I was only charged points for the standard room.
What happened here. Why was I upgraded? Bug? Hotel full and they decided to upgrade an award night? Anyway scratching my head. Has this happened to anyone else.
So what's the chance of actually being given the suite on check in?
What happened here. Why was I upgraded? Bug? Hotel full and they decided to upgrade an award night? Anyway scratching my head. Has this happened to anyone else.
So what's the chance of actually being given the suite on check in?
Sep 13, 2012, 3:49 pm
#2
Join Date: Nov 2010
Location: KSA
Programs: Marriott AMB, Skywards Gold
Posts: 3,737
You've been upgraded thats all.
Sep 13, 2012, 3:59 pm
#4
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR/SPG LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus
Posts: 31,008
Award stay doesn't matter - in theory/rules and in my real experience. They could be getting close to capacity, upgrading folks to empty suites, and there weren't PLT's (or whatever criteria are used) ahead of you.
You have a pretty good change of it sticking, though reversals have happened.
You have a pretty good change of it sticking, though reversals have happened.
Sep 13, 2012, 4:00 pm
#5
Join Date: Aug 2007
Location: Guadalajara, Jalisco
Programs: SPG Platinum
Posts: 414
Sep 13, 2012, 4:05 pm
#6
Original Poster
Join Date: Sep 2007
Posts: 28
Sep 14, 2012, 10:10 am
#7
Join Date: Sep 2012
Posts: 1,748
Yep, the same happened to me twice. It's the hotel trying to manage their inventory - I suppose if they have high demand for regular rooms and low for suites they figure they might as well upgrade you properly so they can free up some regular rooms.
Sep 14, 2012, 11:45 am
#8
Join Date: Mar 2010
Location: YYZ
Programs: Marriott Bonvoy Lifetime Titanium, AC Elite, Airmiles Gold, Hertz Gold Plus Rewards
Posts: 785
Alright. It's just odd to see it written there online. When I was a plat around 06-08 I never once had a stay upgraded online ahead of time to a suite. It was always roll the dice at check in. So now as gold I'm shocked to see it happen ahead of time. Anyway will cross my fingers it stays as is
Sep 14, 2012, 9:16 pm
#9
Suspended
Join Date: Jan 2011
Location: YYJ
Posts: 2,230
I suggest that you call the hotel and demand that you be given the room that you had originally booked. Tell them that you're only gold and that it was only a reward booking. That should do the trick.
The nerve these hotels have granting upgrades without your consent!!!
The nerve these hotels have granting upgrades without your consent!!!
Sep 14, 2012, 9:23 pm
#10
Join Date: Nov 2010
Location: KSA
Programs: Marriott AMB, Skywards Gold
Posts: 3,737
I suggest that you call the hotel and demand that you be given the room that you had originally booked. Tell them that you're only gold and that it was only a reward booking. That should do the trick.
The nerve these hotels have granting upgrades without your consent!!!
The nerve these hotels have granting upgrades without your consent!!!
Sep 14, 2012, 10:55 pm
#11
Join Date: May 2012
Location: SIN
Programs: JL GC | Marriott LT Silver | Global Entry | SQ Silver
Posts: 6,819
Sep 15, 2012, 10:33 am
#13
Join Date: Nov 2010
Location: KSA
Programs: Marriott AMB, Skywards Gold
Posts: 3,737
Sep 15, 2012, 10:45 am
#14
FlyerTalk Evangelist
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