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Old Mar 29, 12, 6:45 pm   #1
 
Join Date: Oct 2002
Location: OOL Australia
Posts: 979
merge old account with new one and lifetime

Just wondering if any of you have experience with merging accounts.
years ago I had an account I let it lapse for a few years then went to re establish it and was told by the res agent to just open a new one which i dod. now with the lifetime I checked to see that I was almost lifetime gold with 240 nights.
I got them to merge accounts and now I have only 180
how can that be?

can they not count or are they just pulling numbers out of the air?
I think the latter
be careful to get pdfs of your accounts before merging!
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Old Mar 30, 12, 3:20 am   #2
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Quote:
Originally Posted by aussielori View Post
Just wondering if any of you have experience with merging accounts.
years ago I had an account I let it lapse for a few years then went to re establish it and was told by the res agent to just open a new one which i dod. now with the lifetime I checked to see that I was almost lifetime gold with 240 nights.
I got them to merge accounts and now I have only 180
how can that be?

can they not count or are they just pulling numbers out of the air?
I think the latter
be careful to get pdfs of your accounts before merging!
If you would like us to investigate on your lifetime night count, do drop us a note.

spgchampion@starwoodhotels.com

Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
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Old Mar 30, 12, 3:40 pm   #3
 
Join Date: Oct 2002
Location: OOL Australia
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I have just sent you a copy of my account stating 2XX nights copied off the spg website .
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Old Apr 1, 12, 7:21 am   #4
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how long does it take to merge the accounts????
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