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-   -   anyone having trouble getting there old account lifetime count? (https://www.flyertalk.com/forum/starwood-starwood-preferred-guest/1324233-anyone-having-trouble-getting-there-old-account-lifetime-count.html)

aussielori Mar 12, 2012 10:47 pm
anyone having trouble getting there old account lifetime count?
 
I called 5 weeks ago to get my lifetime count as my account had died and lapsed.
I didnt use it for over 12 mths and it sort of cancelled out and I was advised to just start a new one which I still use.
now that it does matter I would like to know as
there were a significant number of stays and nights.
They wrote to me to tell me it would be 10 days before they could tell me( I mean how hard can it be)
still have not heard so signed into the account today and still its a 0.
I see there is somewhere to join the accounts but not much use if the original one says 0

Pa Kettle Mar 12, 2012 10:50 pm
Originally Posted by aussielori (Post 18189099)
I called 5 weeks ago to get my lifetime count as my account had died and lapsed.
I didnt use it for over 12 mths and it sort of cancelled out and I was advised to just start a new one which I still use.
now that it does matter I would like to know as
there were a significant number of stays and nights.
They wrote to me to tell me it would be 10 days before they could tell me( I mean how hard can it be)
still have not heard so signed into the account today and still its a 0.
I see there is somewhere to join the accounts but not much use if the original one says 0
Guess if it was me, I'd be asking Thyetus to look into this since SL is OOO.

Starwood Lurker II Mar 13, 2012 3:39 am
Originally Posted by aussielori (Post 18189099)
I called 5 weeks ago to get my lifetime count as my account had died and lapsed.
I didnt use it for over 12 mths and it sort of cancelled out and I was advised to just start a new one which I still use.
now that it does matter I would like to know as
there were a significant number of stays and nights.
They wrote to me to tell me it would be 10 days before they could tell me( I mean how hard can it be)
still have not heard so signed into the account today and still its a 0.
I see there is somewhere to join the accounts but not much use if the original one says 0
My email address:----

[email protected]

Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd


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