The Westin Lake Las Vegas Resort, NV [Master Thread]
Mar 22, 2017, 6:22 pm
#136
Join Date: Jun 2002
Location: Fairfax,VA, USA
Programs: SPG PLAT Hyatt Diamond AS MVP75K Delta 1MM
Posts: 52
I just completed a one night stay here. I checked into the property fairly late at night (~2:30am). The hotel seemed to be at high occupancy and so was not given a room with a king bed I reserved. No issue with this really but at least a slight apology for this would be nice ( you would think that might be obvious to front desk people). Asked about a discount on resort fee for Spg Plat that was not staying very long and would not use any resort offering. and was told not their policy.
The room I was given at the far end of the hallway was in need of renovation but clean. The room seemed to have some A/C issues as it never really got cool. Told the front desk about this at check out and (again a slight apology would have been nice). They said they would let engineering know.
Although the resort seemed nice, I think they tolerate guests instead of appreciating them. sad.
The room I was given at the far end of the hallway was in need of renovation but clean. The room seemed to have some A/C issues as it never really got cool. Told the front desk about this at check out and (again a slight apology would have been nice). They said they would let engineering know.
Although the resort seemed nice, I think they tolerate guests instead of appreciating them. sad.
Jul 10, 2017, 10:00 am
#137
Join Date: Jan 2004
Location: ORD LAS HKG
Programs: Bonvoy LTT; IHG DiamondAmb; WoH Globalist; UA1K2MM; NationalEE; AvisPC; HertzPC
Posts: 703
So my experience here was not so bad....some thoughts:
1. was upgraded to a lake view room (the lake is more like a pond, but that's not the hotel's fault). The rooms are somewhat dated and well-worn, and have this odd 'Sahara' motif that was a hallmark of the old Aladdin hotel when it joined SPG years back
2. was offered both points and buffet breakfast as a platinum. Only had time to use the breakfast one morning, and found it to be pretty decent, but nothing to get too excited over - custom omelet and waffle station, some fruit, the usual hot items
3. resort fee - apparently the "official policy" is the hotel will refund 50% of the resort fee to Platinum guests, although when I checked in and explained I would not be using the resort facilities at all and just sleeping there during a trade show, the agent agreed to waive the entire amount - but that was not correct on my invoice, so accounting is adjusting it, but they did reiterate for future visits, only 50% is waived
4. overall impression - the staff here are excellent, the resort is clean and well maintained, however the rooms, bathrooms and overall facilities are somewhat dated and in need of a refresh - and it's time to lose that Saharan motif
5. location - my morning commutes to the Strip took about 35 minutes on average, so while it's not the ideal location if you need to be on the Strip at specific times, the cost savings can make it a very worthwhile option to consider
1. was upgraded to a lake view room (the lake is more like a pond, but that's not the hotel's fault). The rooms are somewhat dated and well-worn, and have this odd 'Sahara' motif that was a hallmark of the old Aladdin hotel when it joined SPG years back
2. was offered both points and buffet breakfast as a platinum. Only had time to use the breakfast one morning, and found it to be pretty decent, but nothing to get too excited over - custom omelet and waffle station, some fruit, the usual hot items
3. resort fee - apparently the "official policy" is the hotel will refund 50% of the resort fee to Platinum guests, although when I checked in and explained I would not be using the resort facilities at all and just sleeping there during a trade show, the agent agreed to waive the entire amount - but that was not correct on my invoice, so accounting is adjusting it, but they did reiterate for future visits, only 50% is waived
4. overall impression - the staff here are excellent, the resort is clean and well maintained, however the rooms, bathrooms and overall facilities are somewhat dated and in need of a refresh - and it's time to lose that Saharan motif
5. location - my morning commutes to the Strip took about 35 minutes on average, so while it's not the ideal location if you need to be on the Strip at specific times, the cost savings can make it a very worthwhile option to consider
This is ridiculous, this resort has been around for a long while ever since converted from Loew years ago and yet it still doesn't have a consistent resort fee policy as an alternative amenity for platinum members. Lurker, is there something the corporate can do (e.g., reprimand and/or "educate" the GM and staff) at this property????
Jul 10, 2017, 10:04 am
#138
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
At this resort, this is how their policy reads:
Resort Charge Policy
Guests will be charged a daily 29 USD resort charge, which is subject to tax and includes:
•Resort pools, hot tub, waterslide, beach and fire pits
•Complimentary kayak rental
•Putting Green and Sports Court
•Family Fun Zone (Giant chess and checkers, ping-pong, and bean bag toss)
•Beach/pool towels
•Lake Las Vegas Intra Resort Shuttle
•20% Discount on Reflection Bay Greens Fees
•Secured golf bag storage
•Concierge Services
•Internet Access in guest rooms and lobby areas only
•Toll-free Local Phone calls
•Daily Newspaper
•Two (2) Complimentary Bottled Waters in Guest Rooms
•Self-parking
•Complimentary Notary Service
•Access to Private South Shore Golf Course with confirmed T-Time
Since there is wi-fi included in their resort charge, they would have to mitigate this when it comes to charging Platinum members, but how they do so is up their discretion.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide, LLC
[email protected]
Last edited by Starwood Lurker; Jul 10, 2017 at 10:10 am
Nov 1, 2017, 10:43 am
#139
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,032
Latest, from a couple of days ago : a request from a platinum guest to waive/reduce the resort fee was politely but firmly refused.
“We used to charge half the fee, but since the merger we don’t do that anymore”
“We used to charge half the fee, but since the merger we don’t do that anymore”
Nov 1, 2017, 12:00 pm
#140
Join Date: Nov 2011
Location: California
Programs: Hyatt Global, Marriot Lifetime Titanium
Posts: 2,282
The upside of this policy is it's a policy. Instead of gambling whether it'll be waived or half-waived or fully charged, we can now factor in the full fee (plus tax) when we decide whether to stay here or elsewhere.
Nov 1, 2017, 4:10 pm
#141
Join Date: Oct 2002
Location: NYC
Programs: DL Plat, 1 MM; SPG LT Plat (RIP); Marriott LT Titanium; Fairmont Plat (RIP), DL Kryptonium Medallion
Posts: 1,791
I stayed here in October and was told that the fee was not waived, in full or part, for Platinums. The person then proceeded to describe the benefits I get as a Platinum (late check out, etc.), which are irrelevant to the discussion about the resort fee.
Nov 1, 2017, 6:09 pm
#142
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,199
Paying a resort fee at this hotel is like paying a gratuity at Burger King. Find another place to stay....Las Vegas has plenty of options in far more convenient areas and nicer resort surroundings.
Nov 2, 2017, 1:55 am
#143
Join Date: Nov 2011
Location: California
Programs: Hyatt Global, Marriot Lifetime Titanium
Posts: 2,282
The resort fee is simply an increase in the room rate. No more, no less, if you ignore the sneakiness.
Apr 10, 2018, 8:02 pm
#145
Join Date: Nov 2000
Location: DFW from PDX - UA 1K 2MM,Lifetime HHonnors Diamond, Bonvoy AMB/LT Tit, National Exec Elite, Hertz PC
Posts: 554