Dec 31, 2014, 10:04 am
Discussion: 10 Suite Night Awards (SNAs) for Plats with 50 nights in calendar year
Aug 19, 2014, 9:45 pm
#2566
Join Date: Mar 2003
Location: NYC/PSP
Programs: AA EXP, A3 Gold
Posts: 4,106
Recently stayed at the Grand Hyatt Goa with a fellow FTer. He was able to confirm his suite upgrade at the time of booking and was given a gorgeous suite. I was very jealous. SNAs have been a resounding failure.
Aug 19, 2014, 10:09 pm
#2567
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
I have to admit, I am thoroughly disappointed in the promise of SNAs and their actuality. I am a 25-30 stay a year player, but upped my ante this year and am currently at 53 and counting. I have earned awards now twice, so I have accrued a total of 20 SNAs. Not one single one has cleared. I really do not understand the point of them if they can not be confirmed at the time of request. We are talking about a "benefit" that is only applicable to people who have spent at absolute bare minimum $5000 a year ($100 four points fifty times), and yet this benefit is very tough to use.
I just got off a Platinum concierge call in which the representative was not even willing to call or write the general manager of the Sheraton Maldives to let me request the SNAs for my 10 year honeymoon trip, as the hotel says it is sold out of the SNA eligible rooms, yet all room types are bookable online right now.
Sorry for the rant... but honestly, the whole point of these things were to utilize them to guarantee a suite for those special trips...
Rant over.
I just got off a Platinum concierge call in which the representative was not even willing to call or write the general manager of the Sheraton Maldives to let me request the SNAs for my 10 year honeymoon trip, as the hotel says it is sold out of the SNA eligible rooms, yet all room types are bookable online right now.
Sorry for the rant... but honestly, the whole point of these things were to utilize them to guarantee a suite for those special trips...
Rant over.
Also, remember, online inventory does not represent what is available for SNAs.
Aug 20, 2014, 12:53 am
#2568
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,404
You should follow-up on this with SPG. I had a similar situation where I was originally confirmed into the larger suite and ultimately downgraded to the lower level suite (that I did not originally select). The hotel was very apologetic and ultimately gave me enough points for one free night at the property. This was at the Phoenician pretty soon after SNAs came out.
The hotel offered to return the SNAs (which were less valuable to me at that point as it was late in the year and would have been difficult to use the SNAs well) but, as I suspected, this could not be done. So they followed up with some alternatives.
Aug 20, 2014, 12:58 am
#2569
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,404
I have to admit, I am thoroughly disappointed in the promise of SNAs and their actuality. I am a 25-30 stay a year player, but upped my ante this year and am currently at 53 and counting. I have earned awards now twice, so I have accrued a total of 20 SNAs. Not one single one has cleared. I really do not understand the point of them if they can not be confirmed at the time of request. We are talking about a "benefit" that is only applicable to people who have spent at absolute bare minimum $5000 a year ($100 four points fifty times), and yet this benefit is very tough to use.
I just got off a Platinum concierge call in which the representative was not even willing to call or write the general manager of the Sheraton Maldives to let me request the SNAs for my 10 year honeymoon trip, as the hotel says it is sold out of the SNA eligible rooms, yet all room types are bookable online right now.
Sorry for the rant... but honestly, the whole point of these things were to utilize them to guarantee a suite for those special trips...
Rant over.
I just got off a Platinum concierge call in which the representative was not even willing to call or write the general manager of the Sheraton Maldives to let me request the SNAs for my 10 year honeymoon trip, as the hotel says it is sold out of the SNA eligible rooms, yet all room types are bookable online right now.
Sorry for the rant... but honestly, the whole point of these things were to utilize them to guarantee a suite for those special trips...
Rant over.
If this doesn't work for your reservation, contact the lurkers here. They can be very useful in helping people to request SNAs. The system is supposed to be automated but there can be glitches.
Aug 20, 2014, 1:55 am
#2570
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,482
...I just got off a Platinum concierge call in which the representative was not even willing to call or write the general manager of the Sheraton Maldives to let me request the SNAs for my 10 year honeymoon trip, as the hotel says it is sold out of the SNA eligible rooms, yet all room types are bookable online right now....
Aug 20, 2014, 4:02 am
#2571
Join Date: Oct 2006
Location: Okinawa
Posts: 2,611
My very first SNA cleared!
Aug 20, 2014, 10:07 am
#2572
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,404
SNA upgrades are automated. It needs to be processed by SPG. The property cannot process it.
That's the frustrating part for me. I also have a reservation for arrival today where suite type requested is available online yet SNA was rejected. My SNA was requested back in May. SNA clearance is based on availability of back end system which is different from what shows online.
That's the frustrating part for me. I also have a reservation for arrival today where suite type requested is available online yet SNA was rejected. My SNA was requested back in May. SNA clearance is based on availability of back end system which is different from what shows online.
Aug 23, 2014, 7:21 pm
#2573
Join Date: Jul 2007
Location: DFW; Allen, TX
Programs: AA EXP/2MM, SPG Lifetime Platinum, Marriott PLT, National Exec Elite
Posts: 1,083
Thanks for those suggesting I do it online. Of course I checked online first, just like of course I pressed search on Flyertalk and found this thread before creating my own.
I guess my next step is trying a Lurker.
I guess my next step is trying a Lurker.
Aug 27, 2014, 3:38 pm
#2574
Join Date: Mar 2011
Programs: Marriott LT Platinum+Titanium Elite, Hyatt Globalist, AA EXP, Delta Plat, United Silver, AX Biz Cent
Posts: 705
Just booked a reservation for 8 nights at the Canyon Suites @ Phoenician in Scottsdale, AZ, using the 4th night free promotion (which yields two free nights on an 8 night stay).
Requested 8-night SNA, and a few hours later, I received an email confirming that my Suite Night Award request has been fulfilled.
This is my first year as SPG Platinum since the SNA's were added, and this is my first time trying to redeem.
I'm mostly just posting since the thread is chock full of complaints -- and I wanted to point out that it does sometimes work as intended.
Hopefully this property does a good job on the SPG Platinum Breakfast
Requested 8-night SNA, and a few hours later, I received an email confirming that my Suite Night Award request has been fulfilled.
This is my first year as SPG Platinum since the SNA's were added, and this is my first time trying to redeem.
I'm mostly just posting since the thread is chock full of complaints -- and I wanted to point out that it does sometimes work as intended.
Hopefully this property does a good job on the SPG Platinum Breakfast
Aug 27, 2014, 4:23 pm
#2575
Join Date: Jan 2013
Posts: 26
Have 10 that I don't plant to use. It will expire by the end of the year. Anyone want?
Aug 27, 2014, 4:54 pm
#2577
Join Date: Jan 2013
Posts: 26
Can I give Suite Night Awards as a gift or transfer them to someone else?
Your Suite Night Awards are for your use only. You may not gift or transfer them. However, if you’re traveling with family and require two rooms you may request an upgrade for both rooms as long as you have enough Suite Night Awards to cover all nights for each room. Please note that both rooms must be confirmed under your name and you must stay in one of the rooms.
7. Suite Night Awards may not be transferred or given as a gift; however, a member may use Suite Night Awards for additional rooms on their own stay as long as member is present for the stay and the other rooms are under the member’s name.
Haven't kept with up FT or any bloggers in awhile. I thought TPG has an end of the year post about swapping/exchanging/giving awards before expiration date. If I remember, members were offering SNA's.
Aug 27, 2014, 4:57 pm
#2578
Join Date: Oct 2000
Programs: UA Gold 1MM, Marriott Ambassador/Lifetime Titanium, Accor Silver, Club Carlson Gold, BW Diamond
Posts: 2,432
deleted….had posted above FAQ's at the same time as TheJPretender.
Aug 28, 2014, 10:22 am
#2579
Join Date: Nov 2013
Location: YYC
Programs: AC SE
Posts: 546
Annnddd I offered too soon. Was going through my account on how to transfer SNA when this...
Can I give Suite Night Awards as a gift or transfer them to someone else?
Your Suite Night Awards are for your use only. You may not gift or transfer them. However, if you’re traveling with family and require two rooms you may request an upgrade for both rooms as long as you have enough Suite Night Awards to cover all nights for each room. Please note that both rooms must be confirmed under your name and you must stay in one of the rooms.
7. Suite Night Awards may not be transferred or given as a gift; however, a member may use Suite Night Awards for additional rooms on their own stay as long as member is present for the stay and the other rooms are under the member’s name.
Haven't kept with up FT or any bloggers in awhile. I thought TPG has an end of the year post about swapping/exchanging/giving awards before expiration date. If I remember, members were offering SNA's.
Can I give Suite Night Awards as a gift or transfer them to someone else?
Your Suite Night Awards are for your use only. You may not gift or transfer them. However, if you’re traveling with family and require two rooms you may request an upgrade for both rooms as long as you have enough Suite Night Awards to cover all nights for each room. Please note that both rooms must be confirmed under your name and you must stay in one of the rooms.
7. Suite Night Awards may not be transferred or given as a gift; however, a member may use Suite Night Awards for additional rooms on their own stay as long as member is present for the stay and the other rooms are under the member’s name.
Haven't kept with up FT or any bloggers in awhile. I thought TPG has an end of the year post about swapping/exchanging/giving awards before expiration date. If I remember, members were offering SNA's.
Aug 28, 2014, 12:27 pm
#2580
Join Date: Oct 2011
Location: ORD, MKE
Programs: Bonvoy LT Gold, Hilton Silver, Hyatt Discoverist, Hertz PC, National EE
Posts: 710
save you money.
In the 36 stays since I've had SNAs only twice were they:
1) stays I wanted (but didn't need) a suite
AND
2) that hotel accepted SNAs for the type of suite I wanted
AND
3) granted the SNA when I wouldn't have simply gotten a Plat upgrade at check-in.
Those 6 SNAs had an incremental average retail value of (guessing) $75 each, but those were for nights where a suite was "nice to have", not a "must have" so I don't value them as such. I do appreciate SNAs as an enhancement to being Plat, but no way would I spend one penny extra to get them.