Discussion: 10 Suite Night Awards (SNAs) for Plats with 50 nights in calendar year
#1501
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#1502
Join Date: Dec 2012
Location: KANSAS CITY
Programs: DL DM, MARRIOTT AMBASSADOR LIFETIME TITANIUM
Posts: 453
I am lifetime plat. Have been a fan of Starwood for a long time. The SNA is one of the worst "benefits". The program has actually made me look into Hilton. I have only had success internaltional with SNA. International seems to get it. Large cities in the US do not. Starwood either needs to figure out SNA or discontinue. I believe it upsets more people than it benefits. I have 16 out of 20 left that expire at the end of the year. I have tried for over a year to use. I am already over 56 nights this year. Is that not an issue?
#1503
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Location: India
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#1504
Join Date: Jan 2012
Location: HEL
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#1505
Join Date: May 2007
Location: CA & TPE
Programs: Marriott Ambassador, Hyatt Globalist, Hertz Plat, Centurion, too many airlines
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#1506
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
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#1507
Join Date: Sep 2006
Location: All over
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Posts: 6,828
I am lifetime plat. Have been a fan of Starwood for a long time. The SNA is one of the worst "benefits". The program has actually made me look into Hilton. I have only had success internaltional with SNA. International seems to get it. Large cities in the US do not. Starwood either needs to figure out SNA or discontinue. I believe it upsets more people than it benefits. I have 16 out of 20 left that expire at the end of the year. I have tried for over a year to use. I am already over 56 nights this year. Is that not an issue?
#1508
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Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,400
It would also help if the "why SNAs can't be applied to this reservation" box gave a specific reason rather than the generic laundry list, thereby leading to frustration when one knows that there should be SNAs at that property.
#1509
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Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
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New information to me
Something I was not aware of, not sure if it's common knowledge or not to everyone - SNAs can still process even if the room type for SNAs isn't visible to you online (as in, you can't see it for sale, and thus you think it's not available). A room being sold at the Rack rate is a good example of this - won't show online, yet a SNA can still process into it if available.
Curious if anyone has any examples of this happening? Would give me some hope for my stay next week
Curious if anyone has any examples of this happening? Would give me some hope for my stay next week
#1510
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,400
Something I was not aware of, not sure if it's common knowledge or not to everyone - SNAs can still process even if the room type for SNAs isn't visible to you online (as in, you can't see it for sale, and thus you think it's not available). A room being sold at the Rack rate is a good example of this - won't show online, yet a SNA can still process into it if available.
Curious if anyone has any examples of this happening? Would give me some hope for my stay next week
Curious if anyone has any examples of this happening? Would give me some hope for my stay next week
#1511
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A good point - but in my upcoming case, it's the reverse...the base level (SNA) room is "invisible", but all the higher-level, non-SNA suites are available online.
#1512
Join Date: Jun 2011
Posts: 3,528
Trying to decide if a mattress run is worth my time (and money). If I make 50 nights this year, when would my SNAs expire?
#1513
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Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
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Posts: 100,400
Have you looked at different dates--i.e., try to make a dummy booking at an expensive rate--to see whether the standard suite availability is hidden? Alternatively, could the hotel be using different names for room categories in different places on the internet? (This seems to happen and I find it very confusing. In fact, sometimes the Plat Concierge sees different names for the room categories.)
#1514
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#1515
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Have you looked at different dates--i.e., try to make a dummy booking at an expensive rate--to see whether the standard suite availability is hidden? Alternatively, could the hotel be using different names for room categories in different places on the internet? (This seems to happen and I find it very confusing. In fact, sometimes the Plat Concierge sees different names for the room categories.)