Discussion: 10 Suite Night Awards (SNAs) for Plats with 50 nights in calendar year
#16
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Last edited by Starwood Lurker; Feb 8, 2012 at 2:24 pm Reason: oops, I had it right. lol.
#17
FlyerTalk Evangelist
Join Date: Jun 2005
Location: Point Place, Wisconsin
Programs: LH HON, BA Gold, EK Gold
Posts: 14,505
..
6.If a member completed 50 or more Eligible Nights in 2011, will they earn 10 Suite Night Awards?
Yes. SPG members who completed 50 or more eligible nights in 2011 will receive 10 Suite Night Awards in their account on March 1, 2012. Those Suite Night Awards will expire on December 31, 2013. If a SPG member has 50 or more Eligible Nights during calendar year 2012, they will earn 10 Suite Night Awards that will also expire on December 31, 2013.
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6.If a member completed 50 or more Eligible Nights in 2011, will they earn 10 Suite Night Awards?
Yes. SPG members who completed 50 or more eligible nights in 2011 will receive 10 Suite Night Awards in their account on March 1, 2012. Those Suite Night Awards will expire on December 31, 2013. If a SPG member has 50 or more Eligible Nights during calendar year 2012, they will earn 10 Suite Night Awards that will also expire on December 31, 2013.
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Somehow I feel a little short changed.
How about offering 5 suite nights for long time Platinum members who narrowly missed the (then unknown!) goal in 2011 ?
#18
Join Date: Mar 2009
Location: Kingdom of Saudi Arabia
Programs: UA-1k, 1mm, Marriott-LT Platinum, Hertz-Presidents Circle
Posts: 6,355
Yes.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
#19
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Hi William, if a reservation is being made within the 5 day stay window (or even if a reservation has already been made prior to 5 days of stay), can one see which suites or select premium rooms are available to book online (within 5 days) that have been assigned by the respective properties and that qualify for the SPG Suite Night Award? I would imagine this would be live availabile inventory? If the answer is yes, then is it fair to say if one selects that specific suite or premium room online, he/she will receive confirmation within the 5 day window? TIA.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
#20
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
#21
Join Date: Jan 2008
Posts: 3,946
Members will be given a selection of upgraded rooms,including select standard suites to choose from at the time of request. Five days before arrival, the system will begin checking to see if the requested upgrade is available. If it, is you'll be notifed that the upgrade is confirmed. If it isn't, the system will continue checking up to the day before arrival when you will get a final status report.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
#22
FlyerTalk Evangelist
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,339
I am sure a lot of people will feel this way. On the other hand, I had over 30 stays last year and didn't need to get to 50 nights, but I did anyways simply because I like Starwood and the properties I stayed at. So I feel properly rewarded in this case.
#23
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
#24
FlyerTalk Evangelist
Join Date: Jun 2005
Location: Point Place, Wisconsin
Programs: LH HON, BA Gold, EK Gold
Posts: 14,505
I probably would have been over 50 nights had some of the award nights posted correctly.
Everytime I book one revenue night directly followed by cash&points or award stays the nights counter does not reflect this correctly (only 1 night and 1 stay posts versus the actual 2 nights and 1 stay).
I never chased it up, as I had already re-qualified via the stay counter.
Had I known this was going to happen ...
#26
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
I was at 32 stays and 47 nights IIRC.
I probably would have been over 50 nights had some of the award nights posted correctly.
Everytime I book one revenue night directly followed by cash&points or award stays the nights counter does not reflect this correctly (only 1 night and 1 stay posts versus the actual 2 nights and 1 stay).
I never chased it up, as I had already re-qualified via the stay counter.
Had I known this was going to happen ...
I probably would have been over 50 nights had some of the award nights posted correctly.
Everytime I book one revenue night directly followed by cash&points or award stays the nights counter does not reflect this correctly (only 1 night and 1 stay posts versus the actual 2 nights and 1 stay).
I never chased it up, as I had already re-qualified via the stay counter.
Had I known this was going to happen ...
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
#27
Join Date: Mar 2009
Location: Kingdom of Saudi Arabia
Programs: UA-1k, 1mm, Marriott-LT Platinum, Hertz-Presidents Circle
Posts: 6,355
I was at 32 stays and 47 nights IIRC.
I probably would have been over 50 nights had some of the award nights posted correctly.
Everytime I book one revenue night directly followed by cash&points or award stays the nights counter does not reflect this correctly (only 1 night and 1 stay posts versus the actual 2 nights and 1 stay).
I never chased it up, as I had already re-qualified via the stay counter.
Had I known this was going to happen ...
I probably would have been over 50 nights had some of the award nights posted correctly.
Everytime I book one revenue night directly followed by cash&points or award stays the nights counter does not reflect this correctly (only 1 night and 1 stay posts versus the actual 2 nights and 1 stay).
I never chased it up, as I had already re-qualified via the stay counter.
Had I known this was going to happen ...
#28
Join Date: May 2010
Posts: 237
1. How do I find how many nights I stayed last year?
2. Is it possible to use suite night awards if I take my family (in 1 room ) and my sister's family in another room?
2. Is it possible to use suite night awards if I take my family (in 1 room ) and my sister's family in another room?
#29
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
You can contact the Customer Contact Center and ask.[/quote]
I think the FAQ addresses this. It seems you would have to contact the Customer Contact Center to do so:
20.Can I request a Suite Night Award upgrade for more than one room at a time online?
At this time, you cannot request a Suite Night Award upgrade for multiple-room reservations online. However, you can do so by calling SPG customer support.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
2. Is it possible to use suite night awards if I take my family (in 1 room ) and my sister's family in another room?
20.Can I request a Suite Night Award upgrade for more than one room at a time online?
At this time, you cannot request a Suite Night Award upgrade for multiple-room reservations online. However, you can do so by calling SPG customer support.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
#30
Join Date: Sep 2008
Location: Port Washington, NY
Programs: SPG Platinum, Priority Club Plat, Hilton Gold
Posts: 41
It would be nice....for those with less than 50 nights
If those who made platinum status but didn't have the required 50 nights, could maybe get 3-5 suite nights.... just so they could at least know how the system works for the future as well as not feel so left out. That being said, I still appreciate the service and quality of my hotel stays, so I'm not upset with the changes as much as just a bit disappointed I don't get to try out the new benefits which I might go for this year.