Dec 31, 2014, 10:04 am
Discussion: 10 Suite Night Awards (SNAs) for Plats with 50 nights in calendar year
Jul 9, 2013, 10:20 am
#1546
Join Date: Dec 2011
Location: Orange County, CA
Programs: SPG Gold
Posts: 54
Today I have made a reservation at a Westin for the end of the year. Check out 01.01.2014. Because I couldn't add the five SNAs directly I called the platinum line. Even they couldn't add them. May be because my SNAs will expire at 31.12.2013. One of the supervisors will try to fix it. We will see...
I thought the SNAs are good until last day of the year...
I thought the SNAs are good until last day of the year...
Jul 9, 2013, 7:13 pm
#1547
Join Date: Jun 2013
Location: Helsinki, Finland
Programs: AMEX Plat / AY Plat, BA GGL-CCR / Bonvoy Titanium (LTP)
Posts: 474
Today I have made a reservation at a Westin for the end of the year. Check out 01.01.2014. Because I couldn't add the five SNAs directly I called the platinum line. Even they couldn't add them. May be because my SNAs will expire at 31.12.2013. One of the supervisors will try to fix it. We will see...
I thought the SNAs are good until last day of the year...
I thought the SNAs are good until last day of the year...
Jul 13, 2013, 4:23 pm
#1548
Join Date: Aug 2008
Location: San Francisco
Programs: AA EXP; Marriott BonVoy Titanium Elite, Marriott LT Plat.
Posts: 1,717
You might want to save your SNA and hope that the upgrade you've already got sticks. If you've been upgraded already to a better suite that the SNA room categories allow, keeping the SNA request could result in a downgrade. However, no one really knows in this case what using the SNA will do for you.
The initially upgrade would have been to an oceanfront suite but the subsequent upgrades were done by the property and before my SNA upgrade indeed! I'm glad they Shepard me indeed. No complaints at all!
Cheers!
Last edited by Zacnlinc; Jul 13, 2013 at 6:36 pm
Jul 13, 2013, 11:49 pm
#1549
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,404
Well, perhaps you were correct! In the end, my request for an upgrade was declined and I got my SNAs returned to me. But the upgrade stuck and was upgraded ultimately twice to finally the 3-bedroom suite! Bravo!
The initially upgrade would have been to an oceanfront suite but the subsequent upgrades were done by the property and before my SNA upgrade indeed! I'm glad they Shepard me indeed. No complaints at all!
Cheers!
The initially upgrade would have been to an oceanfront suite but the subsequent upgrades were done by the property and before my SNA upgrade indeed! I'm glad they Shepard me indeed. No complaints at all!
Cheers!
Jul 14, 2013, 2:51 am
#1550
Join Date: Dec 2008
Programs: M&M FQT, BA G, Bonvoy LTT, WoH GLOB
Posts: 960
Discussion: 10 Suite Nights (SNAs) for Plats with 50 nights in calendar year
First SNA experience:
- Sheraton Macau 2 night mid-week stay, confirmed 5 days out, hotel then agreed to change Exec Suite to Family Suite upon request (same rate but Family Suite is not in SNA pool).
- W HKG Fantastic Suite confirmed 5 days out for a 4 night stay.
Perhaps Macau was not necessary given mid-week and their number of suites, but I find the tool very useful as it helps secure a proper family vacation. My guess is it's a lot harder to get through in the US based on number of SNAs in circulation.
- Sheraton Macau 2 night mid-week stay, confirmed 5 days out, hotel then agreed to change Exec Suite to Family Suite upon request (same rate but Family Suite is not in SNA pool).
- W HKG Fantastic Suite confirmed 5 days out for a 4 night stay.
Perhaps Macau was not necessary given mid-week and their number of suites, but I find the tool very useful as it helps secure a proper family vacation. My guess is it's a lot harder to get through in the US based on number of SNAs in circulation.
Jul 14, 2013, 7:26 am
#1551
Join Date: Nov 2002
Location: Austin, TX, USA
Programs: UA 1K, PC Plat, SPG Platinum, Marriott Plat, HH Gold
Posts: 159
This is a first for me, not sure if anyone had a similar experience.
Booked Westin Chennai for two nights and they claim no SNA requests can be made at this property. Called platinum desk, lady I spoke to told me there are no SNAs available at the property and I need to keep checking to see something opens.
I have used SNA many times successfully and this is totally different than how SPG used to handle these before. Usually the SNAs were requested right away and cleared at some point in future.
I do not know if this a special property, I am surprised they could not even make the request.
Called the property and they say since I booked the rate through my TA, I am not eligible to request SNA. This sounds like BS to me, because this is how I make all my bookings and had no issues so far with applying SNAs.
Can any lurkers be kind enough to look into this for me? Thx in advance.
Booked Westin Chennai for two nights and they claim no SNA requests can be made at this property. Called platinum desk, lady I spoke to told me there are no SNAs available at the property and I need to keep checking to see something opens.
I have used SNA many times successfully and this is totally different than how SPG used to handle these before. Usually the SNAs were requested right away and cleared at some point in future.
I do not know if this a special property, I am surprised they could not even make the request.
Called the property and they say since I booked the rate through my TA, I am not eligible to request SNA. This sounds like BS to me, because this is how I make all my bookings and had no issues so far with applying SNAs.
Can any lurkers be kind enough to look into this for me? Thx in advance.
Jul 14, 2013, 7:42 am
#1552
Join Date: Feb 2007
Location: Malibu, CA
Programs: AA CK / Marriott Worthless Ambassador
Posts: 1,158
Crete
Ive had my share of technical glitches where nothing can be done-- or so im told. But works good and bad i guess. At Blue Palace Crete this week. SNAs denied. Di not go through. But still uograded to huge jr suite with giant pool.
And so it goes.
And so it goes.
Jul 14, 2013, 10:39 am
#1553
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR/SPG LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus
Posts: 31,007
I currently have 4 reservations in this status, I don't really feel I should be required to check 4 properties regularly to see when they get around to it. Especially as they are in high demand times/locations and earlier is better.
I have a PM in to Lurkers, and the CSR I chatted with sent a request to the property, for additional info.
Jul 14, 2013, 10:57 pm
#1554
Join Date: Nov 2002
Location: Austin, TX, USA
Programs: UA 1K, PC Plat, SPG Platinum, Marriott Plat, HH Gold
Posts: 159
OK thx for the replies. Ironicaly, this stay will include my 50th night @ SPG this year, which should get me platinum for another year.
Jul 15, 2013, 4:14 am
#1555
Company Representative - Starwood
Original Poster
Join Date: Apr 2005
Location: Singapore
Programs: SPG
Posts: 4,002
This is a first for me, not sure if anyone had a similar experience.
Booked Westin Chennai for two nights and they claim no SNA requests can be made at this property. Called platinum desk, lady I spoke to told me there are no SNAs available at the property and I need to keep checking to see something opens.
I have used SNA many times successfully and this is totally different than how SPG used to handle these before. Usually the SNAs were requested right away and cleared at some point in future.
I do not know if this a special property, I am surprised they could not even make the request.
Called the property and they say since I booked the rate through my TA, I am not eligible to request SNA. This sounds like BS to me, because this is how I make all my bookings and had no issues so far with applying SNAs.
Can any lurkers be kind enough to look into this for me? Thx in advance.
Booked Westin Chennai for two nights and they claim no SNA requests can be made at this property. Called platinum desk, lady I spoke to told me there are no SNAs available at the property and I need to keep checking to see something opens.
I have used SNA many times successfully and this is totally different than how SPG used to handle these before. Usually the SNAs were requested right away and cleared at some point in future.
I do not know if this a special property, I am surprised they could not even make the request.
Called the property and they say since I booked the rate through my TA, I am not eligible to request SNA. This sounds like BS to me, because this is how I make all my bookings and had no issues so far with applying SNAs.
Can any lurkers be kind enough to look into this for me? Thx in advance.
[email protected]
Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
Jul 15, 2013, 10:56 am
#1556
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR/SPG LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus
Posts: 31,007
William replied in the other thread (and via PM), but to keep get the data into the master SNA thread...
All three properties I inquired about have opted out of the SNA programs. I guess I had missed that it was optional participation. With my data point of 4 of 7 properties at which I'm holding reservations not having SNAs available (1 because it's a villa property, but the other 3 opting out), that's a significant hit to the value of the program, IMHO.
All three properties I inquired about have opted out of the SNA programs. I guess I had missed that it was optional participation. With my data point of 4 of 7 properties at which I'm holding reservations not having SNAs available (1 because it's a villa property, but the other 3 opting out), that's a significant hit to the value of the program, IMHO.
Jul 15, 2013, 11:44 am
#1557
Join Date: Sep 1999
Location: Charlotte, NC USA
Programs: AA EXP; Marriott Lifetime / Annual Titanium; Massively Missing Starwood
Posts: 5,337
I may have missed it, but is there a list of participating properties out there? If yes, I'll go find it...I just don't recall seeing such a thing.
Jul 15, 2013, 4:57 pm
#1558
Join Date: Jun 2007
Location: europe
Programs: EX˛-*wood platinum, EX-hyatt diamond, sixt platinum, hilton silver, leaders club, esselunga verde...
Posts: 2,048
Yesterday I have contacted the hotel directly by email and something was made. I saw some emails about this stay. I think the hotel found a solution which works for me.^^^
Jul 16, 2013, 7:14 pm
#1559
Join Date: Dec 2012
Location: KANSAS CITY
Programs: DL DM, MARRIOTT AMBASSADOR LIFETIME TITANIUM
Posts: 453
I am at 4 sna used. 1 hotel 3 nights, other 1 night. Have 16 left and told today next stay I will not be able to use sna. Stay close to 75 nights a year atleast. I have requested sna every stay except 1. Very said Starwood has a program this bad and lets the hotels get away with this. I agree with many people on this site. Hotels are not living by the rules. I show category suites available for sale but not cleared. Like I have said before. Makes me want to go to Hilton program.
Jul 17, 2013, 1:36 am
#1560
Company Representative - Starwood
Original Poster
Join Date: Apr 2005
Location: Singapore
Programs: SPG
Posts: 4,002
[email protected]
Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd