Dec 31, 2014, 10:04 am
Discussion: 10 Suite Night Awards (SNAs) for Plats with 50 nights in calendar year
Jul 3, 2013, 7:22 pm
#1516
Used to be RichardKopf
Join Date: Nov 2007
Location: Sydney
Programs: SPG LTP/IHG Pl/Hilton D/Shang-Taj D/VA Plat/QFClub/Hertz Pres/Avis Pres
Posts: 932
Great idea. The option to trade SNAs for 1000 points would work for me. Instead of 10 nights of maybe, hopefully, nothing, I could get a night at a good hotel.
Jul 3, 2013, 7:27 pm
#1517
Used to be RichardKopf
Join Date: Nov 2007
Location: Sydney
Programs: SPG LTP/IHG Pl/Hilton D/Shang-Taj D/VA Plat/QFClub/Hertz Pres/Avis Pres
Posts: 932
Frustration even trying to apply SNAs
SPG Plat customer service and Starwood CCS have both been unable to apply SNAs to a stay that was booked in GDS. First time it has happened to me, but the response is bullxxxx - "It looks like we have a system limitation in requesting for the Suite Night Awards, as the reservation was booked through a source which makes it limited access. Thus we are unable to make any type of modification to this reservation including the rights to request for Suite Night Award" If the world's largest GDS, with inside link to Starwood is a "source which makes it limited access', Starwood is playing silly buggers with me.
Lurkers - may I discuss this matter with one of you?
Lurkers - may I discuss this matter with one of you?
Jul 4, 2013, 1:14 am
#1518
Company Representative - Starwood
Original Poster
Join Date: Apr 2005
Location: Singapore
Programs: SPG
Posts: 4,002
SPG Plat customer service and Starwood CCS have both been unable to apply SNAs to a stay that was booked in GDS. First time it has happened to me, but the response is bullxxxx - "It looks like we have a system limitation in requesting for the Suite Night Awards, as the reservation was booked through a source which makes it limited access. Thus we are unable to make any type of modification to this reservation including the rights to request for Suite Night Award" If the world's largest GDS, with inside link to Starwood is a "source which makes it limited access', Starwood is playing silly buggers with me.
Lurkers - may I discuss this matter with one of you?
Lurkers - may I discuss this matter with one of you?
[email protected]
Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
Jul 4, 2013, 1:20 am
#1519
Used to be RichardKopf
Join Date: Nov 2007
Location: Sydney
Programs: SPG LTP/IHG Pl/Hilton D/Shang-Taj D/VA Plat/QFClub/Hertz Pres/Avis Pres
Posts: 932
Boy who cried wolf
I know I'm becoming a squeaky wheel on this subject, but had another 2 SNAs rejected today. I am so desperate to use them I have applied 5 to SGS in BKK where I haven't missed out on a suite upgrade in over 60 stays. Better to waste them on a certainty than have them expire. Grrr.
Jul 4, 2013, 3:54 am
#1520
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,678
lurkers, does the itc grand central mumbai participate in suite nights????i have never been able to attach a suite night to a reservation here....
Jul 4, 2013, 4:20 am
#1521
Company Representative - Starwood
Original Poster
Join Date: Apr 2005
Location: Singapore
Programs: SPG
Posts: 4,002
[email protected]
Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
Jul 4, 2013, 4:35 am
#1522
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,678
Yes, they do. If you need any help, do reach out to Lurker III via email.
[email protected]
Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
[email protected]
Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
Jul 4, 2013, 6:12 am
#1523
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,169
I know I'm becoming a squeaky wheel on this subject, but had another 2 SNAs rejected today. I am so desperate to use them I have applied 5 to SGS in BKK where I haven't missed out on a suite upgrade in over 60 stays. Better to waste them on a certainty than have them expire. Grrr.
Jul 6, 2013, 9:50 am
#1524
Join Date: Oct 2005
Location: United Arab Emirates & Arizona, USA
Programs: UA MM/1P, EK Au, QR, TK, Marriott Life Ti, Hilton Dia, IC Dia, Hyatt Glob, Accor Pt, Shangri-La
Posts: 4,526
+1 I'll probably qualify on stays this year and up with around 45 nights. Not even worth going for 50 if I can't hit 75. I will have 15 SNAs expire.
Jul 6, 2013, 11:12 am
#1525
Join Date: Aug 2008
Location: San Francisco
Programs: AA EXP; Marriott BonVoy Titanium Elite, Marriott LT Plat.
Posts: 1,717
Anyone know if SNA request go through in advance before they show up on the SPG website? Reason I'm asking is because while booking another reservation recently, the Plat concierge agent said my upcoming reservation was upgraded already and that was 10+ days before I'm due to arrive.
However, my reservations still says that the SNA are pending when I look at the reservation and this has been three days since I was told I was already upgraded.
Thanks!
However, my reservations still says that the SNA are pending when I look at the reservation and this has been three days since I was told I was already upgraded.
Thanks!
Jul 6, 2013, 11:14 am
#1526
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,409
Anyone know if SNA request go through in advance before they show up on the SPG website? Reason I'm asking is because while booking another reservation recently, the Plat concierge agent said my upcoming reservation was upgraded already and that was 10+ days before I'm due to arrive.
However, my reservations still says that the SNA are pending when I look at the reservation and this has been three days since I was told I was already upgraded.
Thanks!
However, my reservations still says that the SNA are pending when I look at the reservation and this has been three days since I was told I was already upgraded.
Thanks!
Jul 6, 2013, 11:49 am
#1527
Join Date: Aug 2008
Location: San Francisco
Programs: AA EXP; Marriott BonVoy Titanium Elite, Marriott LT Plat.
Posts: 1,717
Oh well, it just a mater of a few more days before I'm within that 5 day window and hopefully the suite sticks and they return the SNA. Nothing wrong with being optimistic right? LOL
Jul 6, 2013, 4:51 pm
#1528
Join Date: May 1998
Location: australia
Posts: 5,762
My SNA upgrade at the Sheraton New Orleans acme through at the 5 day window. Don't know whether it is a good use of SNAs for an Executive Suite that looks like its just a little bigger than a standard room but ending the year with unused SNAs in my account would be like dying without emptying all my bank accounts.
Jul 6, 2013, 11:44 pm
#1529
Join Date: Mar 2011
Location: New York, NY
Programs: AA ExPl, DL PM, UA Silver, Hyatt Globalist, Marriott Titanium, probably some others
Posts: 4,098
Lovely experience (similar to what it sounds like many others are experiencing) with the Westin Sydney. During the absolute deadest time for the hotel I can imagine -- a weekend stay in the Australian winter -- I booked a two-night stay and applied two SNAs. At T-5 days, I got the "we're trying!" e-mail, at which point there were deluxe suites available for purchase on the website. The suite upgrade request was not processed at that point, wasn't processed during the next sweep 24 hours later (when there were still deluxe suites for purchase), and wasn't processed at all through the five-day period, at the end of which point, there were no suites left on the website for purchase. What a waste.
Jul 7, 2013, 4:16 am
#1530
Join Date: Feb 2003
Location: San Rafael, CA
Programs: Life SPG Plat, 7X NH DIA
Posts: 2,840
3 night stay at LM Khao Lak now... Failed.
Earlier this year Westin Maui Failed.
Valentines day in SFO failed at 2 properties.
Westin Tokyo is on the clock....
Oh, and I just got 10 more yesterday.
Successfully redeemed 1
Earlier this year Westin Maui Failed.
Valentines day in SFO failed at 2 properties.
Westin Tokyo is on the clock....
Oh, and I just got 10 more yesterday.
Successfully redeemed 1