New Feature: Ratings and Reviews on spg.com
Oct 6, 2015, 8:07 pm
#91
Join Date: Aug 2001
Location: Toronto, Canada
Programs: Liftime Titanium Elite Marriott
Posts: 1,752
I am having major problems trying to leave a review. Starwood has been working on it for a month and it still doesn't work for me. I have spent several hours trying to leave a review and the system just doesnt work. This experience has shown me that the Starwood IT team needs major improvement.
Oct 6, 2015, 10:00 pm
#92
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,138
Oct 7, 2015, 3:42 am
#93
Join Date: Jan 2005
Location: Silicon Valley
Programs: Marriott Ambassador
Posts: 1,243
For me, the response is generally far more important that underlying fail. I tend to think that any merchant can screw up. That's just human nature, but how it responds is the critical element.
Oct 7, 2015, 4:13 am
#94
Join Date: May 2012
Location: SIN
Programs: JL GC | Marriott LT Silver | Global Entry | SQ Silver
Posts: 6,819
I am having major problems trying to leave a review. Starwood has been working on it for a month and it still doesn't work for me. I have spent several hours trying to leave a review and the system just doesnt work. This experience has shown me that the Starwood IT team needs major improvement.
Oct 7, 2015, 9:11 am
#95
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,016
I think you should let the first review stand... but post a 2nd review with an update showing how they dealt with it.
Oct 7, 2015, 9:48 am
#96
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
Oct 7, 2015, 12:14 pm
#97
Join Date: Mar 2004
Location: On the road, 24/7/365
Posts: 3,467
For ten days, I've been trying to post a review for the Moana Surfrider. The website is giving me a consistent response: "Submission Currently Unavailable"
The property does have reviews from as recently as the day before yesterday.
Anyone else having problems with reviews?
PROBLEM SOLVED: Switched from Google Chrome to Internet Explorer browser.
The property does have reviews from as recently as the day before yesterday.
Anyone else having problems with reviews?
PROBLEM SOLVED: Switched from Google Chrome to Internet Explorer browser.
Last edited by 365RoadWarrior; Oct 7, 2015 at 12:19 pm
Oct 7, 2015, 9:46 pm
#98
Used to be 'flymanbeast'
Join Date: Jul 2011
Programs: Delta silver/marriot platinum
Posts: 2,795
So turns out the SPG champions can remove reviews. My review was about points not posting and they ended up posting them , so I removed the review.
Oct 29, 2015, 5:24 pm
#99
Join Date: Feb 2003
Location: MEL
Programs: Bonvoy LT Plat. WOH Glob. SQ Gold
Posts: 1,637
Do hotels have the right of veto over a review? Wrote a review last week - the hotel called me and left a message saying they would call me back (never did) and my review hasn't been published.
I met all the requirements for the review and it wasn't a rant just a three star review (which I view as a standard average hotel) with a list of pros and cons - certainly not OMG WORSTEST HOTEL EVA!?!?!?! review.
I met all the requirements for the review and it wasn't a rant just a three star review (which I view as a standard average hotel) with a list of pros and cons - certainly not OMG WORSTEST HOTEL EVA!?!?!?! review.
Oct 29, 2015, 5:31 pm
#100
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Oct 31, 2015, 12:00 am
#101
Join Date: Feb 2003
Location: MEL
Programs: Bonvoy LT Plat. WOH Glob. SQ Gold
Posts: 1,637
Thanks to the ever helpful spg champion team (in this case Christina) my minor review issue has been sorted. ^