As a Platinum member of the Starwood Preferred Guest® program, you now have a unique way to personally recognize outstanding service: by giving a Platinum Thank You.
Give a Platinum Thank You certificate to any associate who you feel truly goes above and
beyond to make your experience more enjoyable.
Hotel associates and customer care agents are all eligible to receive a certificate. (To share a
certificate over the phone, just provide the unique code printed on the card.)
Use the certificates by February 29, 2012.
From T&C :"however, the certificates cannot be used as a form of bribery or fraud, nor may the certificates be sold in any manner"
Hopefully there will be something in the package for us as well...
What is an Elite Thank You?
It's a certificate that an elite member can use to recognize a Starwood associate who provided outstanding service, whether in person or over the phone.
How do I get Elite Thank You certificates?
Four certificates were included in your elite member card packages sent in 2012.
Who is eligible to receive an Elite Thank You?
All Starwood associates in Customer Contact Centers or hotels that participate in the Starwood Preferred Guest® program are eligible, including but not limited to associates at the front desk, reservations line, concierge desk, bellhop service, restaurants, housekeeping, fitness centers, business centers and so forth. To give a certificate over the phone, just tell the associate you'd like to give him or her an Elite Thank You, then provide the unique code printed on the back of the certificate.
Can I use an Elite Thank You certificate more than once?
No. Each Elite Thank You certificate has a unique code that can be used only once, so it can be given to only one person.
Can I give multiple Elite Thank You certificates to a single person?
Can I get more Thank You certificates?
Certificates are included in kits sent when members renew or upgrade their elite status. No additional certificates can be ordered.
How long are the Elite Thank You certificates valid?
Please see the back of your certificates for the expiration date.
Last edited by Oxon Flyer; Jan 21, 13 at 5:33 am.
Reason: added updated weblink
Programs: AA EXP 3.3 MM & LT PLT, SPG PLT 100 and LT GLD, TG, AC
Anyone know what they're worth? My friends at AA tell me that the Applause certificates (same idea as these) are basically worthless to the employees, -- each certificate gets them an entry in a giveaway contest.