Jul 3, 2015, 11:42 am
Last edit by: Oxon Flyer
The Elite Thank You program ended on December 31, 2017. You have until June 30, 2018, to award your Thank You certificates to SPG associates.
A great way to say thanks -
You expect and deserve outstanding service from SPG®. So when an associate goes above and beyond to make your stay, it’s nice to have a special way to express your thanks.
That’s what Elite Thank You certificates are all about. Print yours now to make the day of every deserving SPG associate who receives one.
Remember: All SPG associates and customer care agents are eligible to receive Elite Thank You certificates. Enjoy giving them — and we’ll keep looking for ways to earn them.
From T&C :"however, the certificates cannot be used as a form of bribery or fraud, nor may the certificates be sold in any manner"
Weblink : http://www.spg.com/elitethankyou
Frequently Asked Questions:
What is an Elite Thank You?
It's a certificate that an elite member can use to recognize a Starwood associate who provided outstanding service, whether in person or over the phone.
How do I get Elite Thank You certificates?
Please visit spg.com/elitethankyou to download and print your certificates.
Who is eligible to receive an Elite Thank You?
All Starwood associates in Customer Contact Centers or hotels that participate in the Starwood Preferred Guest® program are eligible, including but not limited to associates at the front desk, reservations line, concierge desk, bellhop service, restaurants, housekeeping, fitness centers, business centers and so forth. To give a certificate over the phone, just tell the associate you'd like to give him or her an Elite Thank You, then provide the unique code on the certificate.
Can I use an Elite Thank You certificate more than once?
No. Each Elite Thank You certificate has a unique code that can be used only once, so it can be given to only one person.
Can I give multiple Elite Thank You certificates to a single person?
Yes.
Can I get more Thank You certificates?
Members are eligible to request certificates when they renew or upgrade their elite status. No additional certificates can be requested.
How long are the Elite Thank You certificates valid?
Please see your certificates for the expiration date.
A great way to say thanks -
You expect and deserve outstanding service from SPG®. So when an associate goes above and beyond to make your stay, it’s nice to have a special way to express your thanks.
That’s what Elite Thank You certificates are all about. Print yours now to make the day of every deserving SPG associate who receives one.
Remember: All SPG associates and customer care agents are eligible to receive Elite Thank You certificates. Enjoy giving them — and we’ll keep looking for ways to earn them.
From T&C :"however, the certificates cannot be used as a form of bribery or fraud, nor may the certificates be sold in any manner"
Weblink : http://www.spg.com/elitethankyou
Frequently Asked Questions:
What is an Elite Thank You?
It's a certificate that an elite member can use to recognize a Starwood associate who provided outstanding service, whether in person or over the phone.
How do I get Elite Thank You certificates?
Please visit spg.com/elitethankyou to download and print your certificates.
Who is eligible to receive an Elite Thank You?
All Starwood associates in Customer Contact Centers or hotels that participate in the Starwood Preferred Guest® program are eligible, including but not limited to associates at the front desk, reservations line, concierge desk, bellhop service, restaurants, housekeeping, fitness centers, business centers and so forth. To give a certificate over the phone, just tell the associate you'd like to give him or her an Elite Thank You, then provide the unique code on the certificate.
Can I use an Elite Thank You certificate more than once?
No. Each Elite Thank You certificate has a unique code that can be used only once, so it can be given to only one person.
Can I give multiple Elite Thank You certificates to a single person?
Yes.
Can I get more Thank You certificates?
Members are eligible to request certificates when they renew or upgrade their elite status. No additional certificates can be requested.
How long are the Elite Thank You certificates valid?
Please see your certificates for the expiration date.
[ENDED 30 June 2018] Elite "Thank You You've Made My Stay" certificates
Mar 14, 2011, 3:58 pm
#16
Join Date: May 2007
Location: YOW
Posts: 2,351
I don't see these as being an alternative to tipping. This would be an addition to a tip if you received truly exceptional service.
Mar 14, 2011, 5:13 pm
#17
Join Date: Jun 2010
Location: BDL
Programs: AA Plat, SPG Platinum 50+
Posts: 239
Were I to give one it would be in addition to a tip.
Yes they must be because a couple of us have already said that employees gave them to us.
Yes they must be because a couple of us have already said that employees gave them to us.
Mar 14, 2011, 6:36 pm
#18
Join Date: Jun 2002
Programs: UA 1MM, JAL JGC Diamond, SPG Lifetime PLT, AMEX PLT
Posts: 1,231
When I was the 1K member of United, I used to receive similar certificates every year.
I gave them away to flight attendants/check in agents, and all were smiling when they received.
I did not know what they could get from those certificates.
I want to have "no-thank" certificates, too, especially on United.
I gave them away to flight attendants/check in agents, and all were smiling when they received.
I did not know what they could get from those certificates.
I want to have "no-thank" certificates, too
, especially on United.
Mar 14, 2011, 8:10 pm
#19
Join Date: Jan 2009
Location: Everywhere
Programs: AA EXP - 3.7MM, Bonv LIFETIME Titan, HH Dmd, Hyatt Glob., Priority Clb Dmd, Ntnl Exec El., Sixt PLT
Posts: 1,680
On the other hand, why only 4 certificates to PLT members? Does it mean that we should have such low expectations for the Platinum service - like 1 out of 6 stays? (25 stays are required for PLT re-qualifying).
Finally, there is a custom to tip hotel staff but not the FA's. Does this mean that the tips are now replaced with the certificates !?
Mar 14, 2011, 8:20 pm
#20
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,167
I'm sure you can always get more certs - i usually make a mid-year request of UA to send more to me 
Mar 14, 2011, 8:55 pm
#21
Join Date: Aug 2004
Programs: SPG Lifetime Platinum, Hyatt Diamond, JetBlue Mosaic, AA Platinum, National Executive Elite
Posts: 599
...and here I thought Starwood was actually giving us a thank you gift for re-qualifying for the top-tier of their loyalty program. Obviously that's a crazy idea... 
I really thought they'd bring back the (well-deserved) one-time, 50% off, starpoint redemption to plat members...guess not. Go figure that Starwood's idea of a plat 'benefit' is that we can give thank you cards to their employees, while other members can't.
I guess Starwood now thinks their employees are on par with United's & US Airways? Ouch...not a good sign!!
I really thought they'd bring back the (well-deserved) one-time, 50% off, starpoint redemption to plat members...guess not. Go figure that Starwood's idea of a plat 'benefit' is that we can give thank you cards to their employees, while other members can't.I guess Starwood now thinks their employees are on par with United's & US Airways? Ouch...not a good sign!!
Mar 14, 2011, 9:22 pm
#22
Suspended
Join Date: Apr 2003
Location: YYZ
Programs: AE SE, SPG Plat, Hilton Diamond
Posts: 1,867
...and here I thought Starwood was actually giving us a thank you gift for re-qualifying for the top-tier of their loyalty program. Obviously that's a crazy idea... I really thought they'd bring back the (well-deserved) one-time, 50% off, starpoint redemption to plat members...guess not. Go figure that Starwood's idea of a plat 'benefit' is that we can give thank you cards to their employees, while other members can't.
I guess Starwood now thinks their employees are on par with United's & US Airways? Ouch...not a good sign!!
I really thought they'd bring back the (well-deserved) one-time, 50% off, starpoint redemption to plat members...guess not. Go figure that Starwood's idea of a plat 'benefit' is that we can give thank you cards to their employees, while other members can't.I guess Starwood now thinks their employees are on par with United's & US Airways? Ouch...not a good sign!!
maybe next year they'll stop the double points for PLAT's and load us with extra thank you cards...I can't wait.....
If SPG did not have my favorite hotels on earth in their chain, this would not keep me coming back.
Mar 14, 2011, 10:33 pm
#23
Join Date: Sep 2007
Location: SNA/LAX
Programs: Hertz PC, Hilton DMD, IHG Spire Amb, Bonvoy Titanium Elite & WoH Globalist
Posts: 8,076
I do need more than 4 of these cards ^^^ Bravo Starwood in the way you recognize your associates!
Mar 15, 2011, 1:16 am
#25
Join Date: Jun 2007
Location: europe
Programs: EX²-*wood platinum, EX-hyatt diamond, sixt platinum, hilton silver, leaders club, esselunga verde...
Posts: 2,048
Is there any bonus / plus / pro for the person who receives that card???
Mar 15, 2011, 2:12 am
#26
Join Date: Sep 2009
Location: Jakarta
Programs: *wood & marriott plat, Hyatt, Accor
Posts: 410
I have not received the package, but when I do, I think Lurkers would defintely get my vote. ^ Now how do I give them the card?
Mar 15, 2011, 2:18 am
#27
Join Date: Sep 2007
Location: SNA/LAX
Programs: Hertz PC, Hilton DMD, IHG Spire Amb, Bonvoy Titanium Elite & WoH Globalist
Posts: 8,076
Mar 15, 2011, 7:47 am
#29
Join Date: Feb 2009
Posts: 3,737
.....
Last edited by Astrophsx; Mar 21, 2011 at 8:10 am Reason: .
Mar 15, 2011, 7:54 am
#30
Original Member
Join Date: May 1998
Location: CT/NY
Programs: UA 1K/1MM, AA EXP, Marriott LT Titanium, Hyatt Globalist, IHG Plat Amb
Posts: 6,020
UA started the "Going the Extra Mile" program a while ago, and I believe employees who turned in a certain number of certificates will recieve a lapel pin that they can wear at wear. In addition, certain stations would have a periodic drawing for gift cards and other prizes. Althought, recently the cut down the number of certificates given to elites from 5 to 3. They cynics in me says that there are less good employees to thank 
, but in reality you can ask for more.
The FAQ says you can ask for more certificates from platinum concierge.
No. The certificate is for something above-and-beyond. For countries where tipping is customary, well, it's customary to tip with cash, not just a goodwill certificate.
, but in reality you can ask for more.No. The certificate is for something above-and-beyond. For countries where tipping is customary, well, it's customary to tip with cash, not just a goodwill certificate.