Westin Grand Central, NYC [Master Thread]
Feb 19, 2016, 8:47 am
#271
Join Date: Sep 2010
Location: Chicago
Programs: Hyatt Glob; UA 1K; BonVoyage LTT (RIP SPG); HH Dia; JX Insighter
Posts: 1,642
No. The riff raff are free to traipse about the property unencumbered by the weight of a key card.
Feb 19, 2016, 2:19 pm
#273
Join Date: Aug 2010
Location: Formerly Box 350, Boston Mass, Oh two one three four. Now near Beverly Hills 90210
Programs: Loyal Order of Water Buffalos
Posts: 3,937
I can't tell you for this property but I've stayed in 5 other SPG properties in NYC and none of them have had key card access in the elevator except for the Club lounge floor.
At the Sheraton NY at night you're supposed to show your key card to security on your way to the elevator lobby, but most folks don't seem to bother.
At the Sheraton NY at night you're supposed to show your key card to security on your way to the elevator lobby, but most folks don't seem to bother.
Feb 19, 2016, 3:28 pm
#274
FlyerTalk Evangelist
Join Date: Oct 2001
Location: check swarm
Programs: DL DM & 2MM, SPG/Bonvoid LT Titanium, Hyatt Globalist, $tarbucks Titanium
Posts: 14,404
Stay away. It baffles me that the Westin brand people allow this mismanaged property to be called a Westin as they certainly don't adhere to the brand standards that make Westin, well a Westin.
Feb 19, 2016, 4:19 pm
#275
Join Date: Mar 2010
Programs: AA, UA, Marriott
Posts: 1,103
A few months ago this property refused to store my NYC guests' suitcase overnight (they were checking in the next day) because of "NYC security concerns." So I suppose they do employ their overwhelming concern for security when convenient.
Apr 22, 2017, 11:18 am
#280
Join Date: Apr 2007
Location: Anywhere
Posts: 6,571
I called to ask if the hotel can take delivery of items and keep for me before I check in. They said yes, but there is a "handling fee" of between $8 to $15 depending on how big the item is. Likewise luggage storage attracts a fee. Guess this is the sort of unionized crap practice similar to the Grand Hyatt NY. You pay close to $400 a night and still have to pay for delivery of packages and storing of luggage?!
As a result I'm thinking of cancelling my reservation and booking another corporate hotel instead.
As a result I'm thinking of cancelling my reservation and booking another corporate hotel instead.
Apr 22, 2017, 11:57 am
#281
Join Date: Mar 2007
Posts: 3,990
I called to ask if the hotel can take delivery of items and keep for me before I check in. They said yes, but there is a "handling fee" of between $8 to $15 depending on how big the item is. Likewise luggage storage attracts a fee. Guess this is the sort of unionized crap practice similar to the Grand Hyatt NY. You pay close to $400 a night and still have to pay for delivery of packages and storing of luggage?!
As a result I'm thinking of cancelling my reservation and booking another corporate hotel instead.
As a result I'm thinking of cancelling my reservation and booking another corporate hotel instead.
Cheers,
Apr 22, 2017, 12:05 pm
#282
Join Date: Jan 2001
Location: Boston, MA
Programs: AA Lifetime Platinum (3MM), QF Lifetime Gold, Bonvoy Lifetime Platinum, Ex-Hyatt Diamond
Posts: 7,541
I called to ask if the hotel can take delivery of items and keep for me before I check in. They said yes, but there is a "handling fee" of between $8 to $15 depending on how big the item is. Likewise luggage storage attracts a fee. Guess this is the sort of unionized crap practice similar to the Grand Hyatt NY. You pay close to $400 a night and still have to pay for delivery of packages and storing of luggage?!
As a result I'm thinking of cancelling my reservation and booking another corporate hotel instead.
As a result I'm thinking of cancelling my reservation and booking another corporate hotel instead.
Apr 22, 2017, 3:27 pm
#283
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
I called to ask if the hotel can take delivery of items and keep for me before I check in. They said yes, but there is a "handling fee" of between $8 to $15 depending on how big the item is. Likewise luggage storage attracts a fee. Guess this is the sort of unionized crap practice similar to the Grand Hyatt NY. You pay close to $400 a night and still have to pay for delivery of packages and storing of luggage?!
As a result I'm thinking of cancelling my reservation and booking another corporate hotel instead.
As a result I'm thinking of cancelling my reservation and booking another corporate hotel instead.
Apr 22, 2017, 9:54 pm
#284
Join Date: Dec 2013
Location: NYC
Programs: Delta, Marriott, Kimpton
Posts: 196
Think this is starting to become a common practice as I was hit with a $5 package handling fee when sending something to the W Atlanta Midtown last month. It was worth it though as I really needed the item shipped and they brought the package up to my suite.