BobbySteel

Yeah great location but just sad to see the lounge decline. Not much different than the Four Points on he Westside now so where I formerly would pay a premium for the Sheraton now it's purely cost versus the four points Soho and Chelsea.

Out of my Element

Stayed here Saturday night for just the one night. Got there waaay too early (no traffic) around 10:45AM and they didn't have the room we were scheduled for ready, but would we "mind an accessible room with a view on the 12th floor", which we were happy to take.

They always give us lounge access, even though we're just Gold. This time they also gave us b'fast vouchers for downstairs, which turned out to be exactly the same spread they used to have in the lounge, including the waffle maker, which I thought was still upstairs when we stayed here in February.

Maybe this is how they are weeding out the large family groups that often had taken over the club lounge upstairs?

Views from the roof deck at night are still spectacular.

Eastbay1K

I have just completed another stay. The club lounge offerings are even more atrocious - not even fruit in the morning. Nonetheless, the front desk staff is great, the views I usually get are spectacular (in very small rooms), and did I say the front desk is great? The guy who checked us in (and was working all three days we were there) addressed both of us by last name whenever he saw us leaving or entering the property. When I complained about the room temperature (set to 60, and got coolish, but any warmer (it was 95 + humid outside) we'd have asked to change the room - another desk agent said that rooms on Floor 20 have this issue, but sent up a tech to check on the system. Location is perfect. Furthermore, I just noticed a cute little wine shop almost directly across the street. I was surprised to learn that he'd been there for 2 years.

No guarantees that I'll stay here on my next trip, but likelihood is quite high.

dsquared37

I had a BRG stay here in March and the evening lounge wasn't set up and ready to go until 20 minutes later than stated time. Then it took another 10 min before the herd thinned sufficiently to justify attempting to grab a glass of wine... which the attendant was very vocal about should be tipped for. By then I was already in need of hopping onto the E.

The FDC who checked me in was informed, quick, intelligent and aware. ^

I do like the accessible location in between east and west side subways and that area has cleaned up bigly since I was a kid. Still some grit left but sadly that will be gone soon too.

764toHI

I don't think this is a function of the soundproofing, I live nearby and you can hear the cars because the traffic is just that bad in the area - the hotel is right at the foot of the Holland Tunnel and rush hour/weekends can get insane.

Separately, what is the Plat treatment like at this property? I'm doing renovations on my apartment and have some weekend stays booked here.

financialhippie

Staying here for over a weekend in October. Although I see the lounge isn't spectacular, I'd at least like to get a glass of wine and check out the view of the city. How does access to the lounge work? I have the SPG biz, and was planning on that getting me into the lounge, plus my SO and son. I think technically it's only 1 guest on the SPG biz access though, any thoughts on if it would work?

EuropeanPete

As a solo traveler I can't comment on the rules per se, but all you need is a keycard to get into the usually unattended lounge, so I would have thought you'd be ok. As others have said, check your expectations up front, but it is a convenient place to sit with chairs and a rooftop view.

Mathan647

I stayed at this hotel twice, and refuse to stay there for work. The area shuts down too early and seems kind of seedy, though it's actually alright. No protein options in the lounge at breakfast. The evening offerings are meh.

Overall, a pretty substandard hotel for the Sheraton brand. The Four Points in the Financial District is better appointed even without the lounge.

uscjeff

Strange they removed beer from the lounge happy hour - just wine now. Oh well - at least the Nancy Whiskey is around the corner!

Mark Meredith

Question, new to SPG Gold life. Has anyone had any success with upgrades at this property? I booked through SPG.com to make sure I'd get access to elite benefits. Also with club access, is this something that you think is fairly likely as a gold?

djkyyc

Starwood gold does not include club lounge access. The upgrade listed in the terms is to the best room available in the same category of room you booked. Eg, if you booked a traditional room the upgrade would be to the best traditional room they have at time of checkin.

Sometimes properties go above and beyond this however it’s not something I would expect regularly. If you look through this thread even platinums can have a hard time with upgrades at this hotel although a platinum will always get lounge access.

Out of my Element

We're Lifetime Golds and they usually upgrade us to Club Level which is nice for the lounge and especially the outdoor deck, at least between May and October!

remymartin

I stayed here last month. The roof deck is really nice. The lounge is okay with some decent wines, dreadful snacks and sour service. The room sported nice views but was not that great. There was no minibar in the room, for example

CLEguy

Welcome to Flyertalk!

I have found upgrades to be fairly infrequent at this property, even as a platinum. Even upgraded rooms are fairly small.

Lounge access is not a benefit of Gold status, but you may find that the check-in agent provides you with access if you ask. The staff here tend to be very nice. YMMV.

Mark Meredith

Thanks so much for the replies. Not feeling as strong about the booking anymore...but appreciate the insight!