Help please: How to complain without being rude???
Feb 7, 2013, 3:37 pm
#1
Original Poster
Join Date: Feb 2013
Posts: 19
Help please: How to complain without being rude???
Hi all,
I'm a new poster, longer time read,er recently started traveling a lot with work and currently doing SPG platinum challenge!
Anyway I'm relatively new to this whole game and have a question to ask you.... so I'm literally right now staying at the Westin Dublin....I ordered some room service and specifically asked for my burger with no mayonnaise as I'm allergic...
Sooo my order came , I took one bite of the burger and knew it had mayonnaise so spat it out, didn't eat it and requested another. They were really nice on the phone and send em another....when the chap came up he was friendly but almost insinuated I had "confused" the mayonnaise with melted cheese because he said the chef was sure he hadn't put mayonnaise on it...I quickly opened up the uneaten burger and showed him to which he responded sheepishly "Sorry sir that is mayonnaise, I want to take this to show the he because he told me there was no way he put it on" and he was very nice and apologetic....
Annnnnnnyway..... here's the thing, ultimately I know people make mistakes so I wasn't too fussed, but now I've just thrown up and feel pretty queasy which happens when I eat mayonnaise (I thought I'd managed to spit it all out but obviously not)..... I kind of feel like this is ruining my stay here a bit and I am not getting a good night's rest for work and it has impacted my stay and I feel they should know....BUUUT I understand it was a mistake and don't wanna sound like a d*ck!
What would you do? Should I complain? Should I say nothing? If I complain how do I do it?
Really not sure and feeling like this isn't helping
Thx all!
BTW: I've already stayed here like 7 or 8 nights and will be staying here every week for a minimum for 4 nights a week till mid March....just in case that info affects your response
I'm a new poster, longer time read,er recently started traveling a lot with work and currently doing SPG platinum challenge!
Anyway I'm relatively new to this whole game and have a question to ask you.... so I'm literally right now staying at the Westin Dublin....I ordered some room service and specifically asked for my burger with no mayonnaise as I'm allergic...
Sooo my order came , I took one bite of the burger and knew it had mayonnaise so spat it out, didn't eat it and requested another. They were really nice on the phone and send em another....when the chap came up he was friendly but almost insinuated I had "confused" the mayonnaise with melted cheese because he said the chef was sure he hadn't put mayonnaise on it...I quickly opened up the uneaten burger and showed him to which he responded sheepishly "Sorry sir that is mayonnaise, I want to take this to show the he because he told me there was no way he put it on" and he was very nice and apologetic....
Annnnnnnyway..... here's the thing, ultimately I know people make mistakes so I wasn't too fussed, but now I've just thrown up and feel pretty queasy which happens when I eat mayonnaise (I thought I'd managed to spit it all out but obviously not)..... I kind of feel like this is ruining my stay here a bit and I am not getting a good night's rest for work and it has impacted my stay and I feel they should know....BUUUT I understand it was a mistake and don't wanna sound like a d*ck!
What would you do? Should I complain? Should I say nothing? If I complain how do I do it?
Really not sure and feeling like this isn't helping
Thx all!
BTW: I've already stayed here like 7 or 8 nights and will be staying here every week for a minimum for 4 nights a week till mid March....just in case that info affects your response
Feb 7, 2013, 3:45 pm
#2
Suspended
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
Hi all,
I'm a new poster, longer time read,er recently started traveling a lot with work and currently doing SPG platinum challenge!
Anyway I'm relatively new to this whole game and have a question to ask you.... so I'm literally right now staying at the Westin Dublin....I ordered some room service and specifically asked for my burger with no mayonnaise as I'm allergic...
Sooo my order came , I took one bite of the burger and knew it had mayonnaise so spat it out, didn't eat it and requested another. They were really nice on the phone and send em another....when the chap came up he was friendly but almost insinuated I had "confused" the mayonnaise with melted cheese because he said the chef was sure he hadn't put mayonnaise on it...I quickly opened up the uneaten burger and showed him to which he responded sheepishly "Sorry sir that is mayonnaise, I want to take this to show the he because he told me there was no way he put it on" and he was very nice and apologetic....
Annnnnnnyway..... here's the thing, ultimately I know people make mistakes so I wasn't too fussed, but now I've just thrown up and feel pretty queasy which happens when I eat mayonnaise (I thought I'd managed to spit it all out but obviously not)..... I kind of feel like this is ruining my stay here a bit and I am not getting a good night's rest for work and it has impacted my stay and I feel they should know....BUUUT I understand it was a mistake and don't wanna sound like a d*ck!
What would you do? Should I complain? Should I say nothing? If I complain how do I do it?
Really not sure and feeling like this isn't helping
Thx all!
BTW: I've already stayed here like 7 or 8 nights and will be staying here every week for a minimum for 4 nights a week till mid March....just in case that info affects your response
I'm a new poster, longer time read,er recently started traveling a lot with work and currently doing SPG platinum challenge!
Anyway I'm relatively new to this whole game and have a question to ask you.... so I'm literally right now staying at the Westin Dublin....I ordered some room service and specifically asked for my burger with no mayonnaise as I'm allergic...
Sooo my order came , I took one bite of the burger and knew it had mayonnaise so spat it out, didn't eat it and requested another. They were really nice on the phone and send em another....when the chap came up he was friendly but almost insinuated I had "confused" the mayonnaise with melted cheese because he said the chef was sure he hadn't put mayonnaise on it...I quickly opened up the uneaten burger and showed him to which he responded sheepishly "Sorry sir that is mayonnaise, I want to take this to show the he because he told me there was no way he put it on" and he was very nice and apologetic....
Annnnnnnyway..... here's the thing, ultimately I know people make mistakes so I wasn't too fussed, but now I've just thrown up and feel pretty queasy which happens when I eat mayonnaise (I thought I'd managed to spit it all out but obviously not)..... I kind of feel like this is ruining my stay here a bit and I am not getting a good night's rest for work and it has impacted my stay and I feel they should know....BUUUT I understand it was a mistake and don't wanna sound like a d*ck!
What would you do? Should I complain? Should I say nothing? If I complain how do I do it?
Really not sure and feeling like this isn't helping
Thx all!
BTW: I've already stayed here like 7 or 8 nights and will be staying here every week for a minimum for 4 nights a week till mid March....just in case that info affects your response
Also, in this day of age of "instant media" I hope you took a picture of the burger before returning it.
Feb 7, 2013, 3:49 pm
#3
Original Poster
Join Date: Feb 2013
Posts: 19
Thx for the advice!
no picture...... didn't think at all .... doh!
It's ok to speak to the manager tomorrow or should i do it now? its just its late and Im not feeling great...
no picture...... didn't think at all .... doh!
It's ok to speak to the manager tomorrow or should i do it now? its just its late and Im not feeling great...
Feb 7, 2013, 3:59 pm
#4
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Location: New York, NY
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Posts: 10,869
Feb 7, 2013, 5:39 pm
#5
Original Member
Join Date: May 1998
Location: CT/NY
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Posts: 6,017
The key focus here is to provide feedback and keep it factual. Contact the Manager on Duty and explain what had happened. If they are unwilling to discuss the issue with you, then escalate to the GM.
Feb 8, 2013, 1:30 pm
#6
Original Poster
Join Date: Feb 2013
Posts: 19
So mentioned it to front desk who said she'd inform duty manager
spent day at work
came back, had a phone call from front desk apologizing and seem genuinely sorry and said they are investigating....asked if i wanted anything sending up, I wasn't really sure what to say so politely declined
will let you know what happens , if anyone has any thoughts/comments much appreciated
and thanks for the advice on how to raise the issue without being rude/a d*ck
Like I say i know it was a mistake so I don't really want nay grand investigation but it did impact my stay which sucked and I was tired for work form throwing up all night!
meh we'll see
spent day at work
came back, had a phone call from front desk apologizing and seem genuinely sorry and said they are investigating....asked if i wanted anything sending up, I wasn't really sure what to say so politely declined
will let you know what happens , if anyone has any thoughts/comments much appreciated
and thanks for the advice on how to raise the issue without being rude/a d*ck
Like I say i know it was a mistake so I don't really want nay grand investigation but it did impact my stay which sucked and I was tired for work form throwing up all night!
meh we'll see
Feb 8, 2013, 2:53 pm
#7
Flyertalk Evangelist and Moderator: Coupon Connection and Travel Products
Join Date: Jul 2000
Location: Milton, GA USA
Programs: Hilton Diamond, IHG Platinum Elite, Hyatt Discoverist, Radisson Elite
Posts: 19,040
You handled it quickly... which is the way to go.
I would say, however, if I was allergic to something I would definitely be giving a visual inspection before eating something that could accidently have said allergin on it.
Not worth the risk to me.
Does not excuse the hotel action on your specific instructions, but could have been minimized so you are not now "ill".
I would say, however, if I was allergic to something I would definitely be giving a visual inspection before eating something that could accidently have said allergin on it.
Not worth the risk to me.
Does not excuse the hotel action on your specific instructions, but could have been minimized so you are not now "ill".
Feb 8, 2013, 3:28 pm
#8
Join Date: Aug 2010
Programs: MR LT Titanium, SPG LT Plat & Plat 100, SWA A+ & CP
Posts: 1,093
My friend had a hair in her blueberry muffin and got 3000 points! Puking, to me, is worth 10,000.
I think I may start a thread on this... Could be entertaining.
I think I may start a thread on this... Could be entertaining.
Feb 8, 2013, 4:29 pm
#9
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 38,621
You handled it quickly... which is the way to go.
I would say, however, if I was allergic to something I would definitely be giving a visual inspection before eating something that could accidently have said allergin on it.
Not worth the risk to me.
Does not excuse the hotel action on your specific instructions, but could have been minimized so you are not now "ill".
I would say, however, if I was allergic to something I would definitely be giving a visual inspection before eating something that could accidently have said allergin on it.
Not worth the risk to me.
Does not excuse the hotel action on your specific instructions, but could have been minimized so you are not now "ill".
Feb 8, 2013, 4:38 pm
#10
Join Date: Dec 2010
Location: LHR
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Posts: 5,116
Move on
Feb 8, 2013, 4:42 pm
#11
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Location: Atherton, CA
Programs: UA 1K, AA EXP; Owner, Green Bay Packers
Posts: 21,690
It sure would have been easier if you had looked at the burger before taking a bite.
Feb 8, 2013, 5:13 pm
#12
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Feb 8, 2013, 5:59 pm
#13
Join Date: Apr 1999
Location: South Florida USA
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Feb 8, 2013, 8:07 pm
#14
Join Date: Apr 2012
Location: NorCal
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Posts: 361
Before reading any responses....my first thought...WTH? You are that allergic and you did not look first?