Programs: MR Plt, SPG Plt, HH GLD, US SLV, AA Gold,
Posts: 5,918
All of the NAN bonuses post on Saturday night. I've had several weeks of Mon/Tues/Wed/Thurs night stays, all at different properties, or 3 of the 4 nights, or 2 of the 4 nights, and all NAN bonuses posted Saturday night. This is from 23 stays over 10 weeks.
I'd put a good chunk of change on a bet that it will show up next Saturday.
I'm not too worried about it at this point. I was just curious if others noticed a difference in the posting/timing. If things post on Saturday then it could be I missed the last Saturday sweep since I departed on a Friday. Next week I'm departing on a Friday again so we'll see what happens. I'll check again next Monday to see if they posted or not. If not, I'll wait the two weeks or so and then check back with SPG.
__________________ "I travel not to go anywhere, but to go. I travel for travel's sake. The great affair is to move." ~Robert Louis Stevenson
I will end the promo with 32,000 pts from 27 nights:
13,500 pts for NAN 500 pts, plus
8,500 bonus pts for selected properties, plus
10,000 pts for hitting at 10 night milestone twice.
Only gripe: the bonus pts from my stays in early Feb didn't post. I've reported the discrepancy and hopefully it will be resolved soon.
Programs: Aeroplan, AM Gold, HH Silver, SPG Gold, Fairmount President's Club
Posts: 96
NAN points missing after hotel adjustment
I recently contacted SPG regarding missing points for a stay via their online tool. They've adjusted my balance but took away my SPG NIGHT AFTER NIGHT 500 PTS and SPG NAN 500/NT - HTL BNS points previously awarded to me. I've waited for one Saturday already to see if the points would automatically be deposited to my account again but they didn't.
I recently contacted SPG regarding missing points for a stay via their online tool. They've adjusted my balance but took away my SPG NIGHT AFTER NIGHT 500 PTS and SPG NAN 500/NT - HTL BNS points previously awarded to me. I've waited for one Saturday already to see if the points would automatically be deposited to my account again but they didn't.
Who should I contact about this?
ST
Dear Si_Ting_ca,
Have you contacted Corporate Customer care about this? You may like to do so or Platinum Concierge if you are our Platinum member.
Thyetus Lee | Online Forum Coordinator(AP)
Starwood Customer Contact Centre (AP) Pte Ltd
__________________ Triple your Starpoints when you stay at the 4 new Westin hotels in India. Visit http://www.westin-india.com/en/ for a rejuvenating start.
Programs: UA 1K, US 1MM, Starwood Platinum, Hilton Diamond
Posts: 683
NAN not Posted for Sheraton Cerritos
I had two stays at the Sheraton Cerritos first week of April. Credits and points for the stays did not post, after 1 week so I called Plat Concierge and got those posted within a day or two. I also asked for the Help Desk Web booking and Night After Night bonus and was told those could take up to 4 - 6 weeks.
I called Plat Concierge today, 10 days after the stays posted and 20 days after the actual stays. I was told again that I have to wait for 4-6 weeks after the stays are posted before they'll do anything. My other 4 stays during that same week posted immediately with all of the promotions bonus points, within 2-3 days of the stays, except for these 2 stays at the Sheraton Cerritos. Now I have to remember to check in 4 more weeks before I can get Plat Concierge to do something about the missing points. This does get aggravating when the systems does not work properly.
Programs: MR Platinum, SPG Plat, HH Diamond, US ChPrf
Posts: 426
Quote:
Originally Posted by CIT85
I had two stays at the Sheraton Cerritos first week of April. Credits and points for the stays did not post, after 1 week so I called Plat Concierge and got those posted within a day or two. I also asked for the Help Desk Web booking and Night After Night bonus and was told those could take up to 4 - 6 weeks.
I called Plat Concierge today, 10 days after the stays posted and 20 days after the actual stays. I was told again that I have to wait for 4-6 weeks after the stays are posted before they'll do anything. My other 4 stays during that same week posted immediately with all of the promotions bonus points, within 2-3 days of the stays, except for these 2 stays at the Sheraton Cerritos. Now I have to remember to check in 4 more weeks before I can get Plat Concierge to do something about the missing points. This does get aggravating when the systems does not work properly.
I agree, what is REALLY frustrating in my book, is when they do post 4 weeks from now, we have NO idea what stay they are linked to. I recently submitted a spreadsheet of roughly 15k work of points I am missing. I guessed at what posted where it went. They pointed out that some I thought were missing, were posted, some I thought I had gotten, I had not gotten. It is a crap shoot trying to see what is posted and what is not
Received all bonus points for 20 nights plus the extras for Hotel nights that offered an additional 500 points to make it 1000/night.
Well Done SPG....however your current promo does nothing for me sorry so it will be Hello Hyatt here I come!
Programs: MR Plt, SPG Plt, HH GLD, US SLV, AA Gold,
Posts: 5,918
23K bonus points and 25 stays/PLT for the year for me. I probably could have hit another 5K threshold but I started on my MR status for the year a couple weeks ago. A very good promo, IMHO.
CDF - did you points post the following Saturday, as predicted?
Quote:
Originally Posted by Bonecrusher
however your current promo does nothing for me sorry so it will be Hello Hyatt here I come!
Programs: MR Platinum, SPG Plat, HH Diamond, US ChPrf
Posts: 426
Quote:
Originally Posted by Bonecrusher
All my points have posted:
Received all bonus points for 20 nights plus the extras for Hotel nights that offered an additional 500 points to make it 1000/night.
Well Done SPG....however your current promo does nothing for me sorry so it will be Hello Hyatt here I come!
I hit 31 nights with 27 stays. I got 3 of the 5k bonuses, along with another 21k of 500/1000 pt combo.
While I am eager to rack up some free weekends, tell me what the Hyatt promo is?
I also just got an influx of 500/1000 points from stays. Who knows where they are from
sorry so it will be Hello Hyatt here I come!
