Best rate guarantee - successes and failures 2008 on [Master Thread]
Jan 20, 2011, 9:18 pm
#646
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,139
Jan 21, 2011, 4:36 am
#647
Join Date: Jan 2008
Location: Sydney, Australia
Programs: HH Diamond, Marriott Titanium/LTG, IHG Platinum
Posts: 1,921
This is a pretty newbie question; but can I BRG claim a Limited Participation Property?
Jan 21, 2011, 9:03 am
#648
Join Date: Aug 2002
Location: WAS/TYO
Programs: UA 1K, AA EXP (3MM), DL PM, BONVOY TITANIUM, HYATT GLOBALIST, HILTON DIAMOND, IHG DIAMOND AMB, et al
Posts: 5,913
I'm convinced the BRG is simply a sham.
It took 10 days (and multiple phone calls) to get to the bottom of my last claim - which ultimately was rejected on the grounds that they couldn't find the same rate despite me having a screenshot indicating a $35/night lower rate at 1800hotels.com.
What's the point of this guarantee when they can take their time until the rate disappears and then claim that your screenshot isn't sufficient?
-FlyerBeek
It took 10 days (and multiple phone calls) to get to the bottom of my last claim - which ultimately was rejected on the grounds that they couldn't find the same rate despite me having a screenshot indicating a $35/night lower rate at 1800hotels.com.
What's the point of this guarantee when they can take their time until the rate disappears and then claim that your screenshot isn't sufficient?
-FlyerBeek
Jan 21, 2011, 12:56 pm
#649
Moderator, El Al and Marriott Bonvoy, FlyerTalk Evangelist
Join Date: Feb 2005
Location: SIN
Programs: SQ*G, Mar LTT, Hyatt Glb, AA LTG, LY, HH, IC, BA, DL, UA SLV
Posts: 12,018
Jan 21, 2011, 2:06 pm
#650
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,139
Jan 21, 2011, 8:59 pm
#651
Join Date: Apr 2008
Programs: Aeroplan 25K, Marriott Plat
Posts: 343
This is why there should be an immediate response to verify the rate. And if it can't be verified in a timely manner, the customer should be given the benefit of doubt.
Jan 21, 2011, 9:24 pm
#652
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,139
Jan 22, 2011, 3:47 am
#654
Join Date: May 1999
Location: YEG
Posts: 1,578
I got my claim rejected few days ago
reason: www.chepostay.com accept credit cards issued in USA and Canada only
now i explained that i do have a Canadian Credit card and my address is in Canada and the hotel is located in Canada but my claim still got rejected.
reason: www.chepostay.com accept credit cards issued in USA and Canada only
now i explained that i do have a Canadian Credit card and my address is in Canada and the hotel is located in Canada but my claim still got rejected.
Jan 23, 2011, 12:29 pm
#655
Join Date: Aug 2002
Location: WAS/TYO
Programs: UA 1K, AA EXP (3MM), DL PM, BONVOY TITANIUM, HYATT GLOBALIST, HILTON DIAMOND, IHG DIAMOND AMB, et al
Posts: 5,913
-FlyerBeek
Jan 23, 2011, 12:49 pm
#656
Join Date: Jun 2002
Programs: Hyatt Explorist, IHG Platinum, Celebrity Cruises Elite Plus
Posts: 1,259
Jan 23, 2011, 9:17 pm
#657
Join Date: Aug 2002
Location: WAS/TYO
Programs: UA 1K, AA EXP (3MM), DL PM, BONVOY TITANIUM, HYATT GLOBALIST, HILTON DIAMOND, IHG DIAMOND AMB, et al
Posts: 5,913
-FlyerBeek
Jan 24, 2011, 7:17 am
#658
Join Date: Sep 2000
Location: LAX
Programs: UA 1K MM, AS MVPG, SPG PLAT 100
Posts: 1,497
Sheraton FLL Beach Resort
Arrival Date: 01-20-2011
Departure Date: 01-21-2011
Room Type: traditional
Actual confirmed rate: $162.16 USD + taxes (wotif.com)
Rate on SPG.com: $199
took the 2000 points
Departure Date: 01-21-2011
Room Type: traditional
Actual confirmed rate: $162.16 USD + taxes (wotif.com)
Rate on SPG.com: $199
took the 2000 points
Jan 24, 2011, 9:20 am
#659
Formerly known as quyinhong
Join Date: Sep 2010
Location: San Diego, CA
Programs: SPG-Plat HHonors-Gold IHG-RA US-CP
Posts: 47
Hotel Name: Sheraton Fuschlsee-Salzburg, Hotel Jagdhof
Arrival Date: January 19, 2011
Departure Date: January 20, 2011
Room Type: Classic with breakfast
Actual confirmed rate: 135 Euro including VAT
Number of Adults :1
Number of Children : 0
Number of Rooms : 1
Room Type : Classic Room
Starwood Brand Web Site Room Rate : 145 euro
Company room provider : Other Web Site
Other Company room provider :booking.com
Competing rate : 135 euro
Are the currencies of the Starwood brand Web site and the competing rate the same? : Yes
Comments : The rates on both sites includes breakfast. The rate on booking.com includes all taxes and fees.
Arrival Date: January 19, 2011
Departure Date: January 20, 2011
Room Type: Classic with breakfast
Actual confirmed rate: 135 Euro including VAT
Number of Adults :1
Number of Children : 0
Number of Rooms : 1
Room Type : Classic Room
Starwood Brand Web Site Room Rate : 145 euro
Company room provider : Other Web Site
Other Company room provider :booking.com
Competing rate : 135 euro
Are the currencies of the Starwood brand Web site and the competing rate the same? : Yes
Comments : The rates on both sites includes breakfast. The rate on booking.com includes all taxes and fees.
Jan 24, 2011, 8:14 pm
#660
Join Date: Apr 2010
Location: YYZ
Posts: 1,225
Confirmed Sheraton Safari Orlando, Booking.com rate $69 SPG best rate $89. SPG was very quick and replied by Email in 2 hours. Booked at $69 rate and 2000 points.