No more hard copy receipt/folios under door - Starwood Corporate Policy?

CPRich · Jan 14, 13, 4:57 pm

This was what I was told when I checked-in to the Sheraton Harrisburg today. I would have to stand in line and check out at the end of my stay at the front desk to request a hard copy.

I did a quick search of FT (after confirming that Club Floor rooms were for sale after being told they had none available) and couldn't find an announcement of this. Perhaps I missed it and my search skill are poor - is this a new corporate policy? No hard copy folios to go along with no web access to print them?

Anyone else get a copy under your door since 1/1?

Often1 · Jan 14, 13, 5:01 pm

Smart move. Who wants to pay the overhead to have employees running around putting paper under the door so that it can be schlepped home and either scanned in or tossed depending on the nature of the travel? I wouldn't stand in line for 10 seconds.

Minneapolis · Jan 14, 13, 5:07 pm

I've received hard copies under the door for 3/3 of my stays this year. Though, there are some properties in late 2012 that have adopted this.

travelswithmyself · Jan 14, 13, 5:21 pm

In my stays (SEAsia) from Oct-Dec not only do I still receive hardcopies, I've also had to queue to "checkout"

. It's printed on the spot.

What I haven't been getting anymore is the night-before provisional folio under the door...

tvervenne · Jan 14, 13, 5:36 pm

For my stays in US:
Sheraton/Westin: no more hard copies under the door
Le Meridien: hard copies under the door

MSPeconomist · Jan 14, 13, 5:40 pm

For my one stay so far in 2013, I found the hard copy under my door. I also checked out at the desk to get a hard copy of the final bill.

However, what I noticed that was new was that my folio just said "room revenue" with no breakdown of room rate and various taxes. In some situations, this could cause trouble for reimbursements.

sfozrhfco · Jan 14, 13, 5:44 pm

I have gotten hard copies at several hotels but whenever possible request that it be e-mailed. Imagine how much paper is wasted with 1-3 pages for each room times hundreds of rooms times hundreds of nights. Then people call back to have it e-mailed because they lost the piece of paper. Sure there may be the occasion when for some reason a person may need a piece of paper but with each passing year, fewer and fewer people prefer paper to email for folios.

466SHH · Jan 14, 13, 6:00 pm

I got one under my door at the Sheraton Midwest City, for a stay the night of 1/5, only problem was that it was the folio for the guy next door.

He paid more than I did for his room.

I took it down with me when I went for breakfast and requested (and got) my own.

I think it was an honest mistake. They had written the correct room number on the back of his, just delivered it to the wrong room.

travelswithmyself · Jan 14, 13, 6:30 pm

[quote=sfozrhfco;20047310]Imagine how much paper is wasted with 1-3 pages for each room times hundreds of rooms times hundreds of nights./QUOTE]

I totally agree!

Unfortunately there is no consistency across the brands and locations. Some handle it well, some not so well.

mb1136 · Jan 14, 13, 6:41 pm

The Westin Book Cadillac in Detroit stopped providing hard copies under the door late last year. They are pretty good about emailing the folio (my preference since I usually don't have time to wait in line to get a hard copy) but there have been a few times that I didn't receive it. When I call to request it, they are usually able to send it before I even hang up.

Zacnlinc · Jan 14, 13, 10:18 pm

I noticed Q4 of 2012 that upon checking in at various properties I was "informed" that a final copy of the bill would emailed to me. And like clockwork, I got it. Even at check out, it seems to be the "Green Choice" the front desk folks were striving for too.

Thus far, not too many hard copies under the door and when there has been one I look at it curiously at first before picking it up! LOL

bfxfd · Jan 14, 13, 10:24 pm

I did not get one at the Sheraton Rockville last week. Doesnt really bother me. I got an email as soon as I checked out around 8am.

seanthepilot · Jan 14, 13, 10:25 pm

If this is true.... BRAVO!

**Spiff** · Jan 14, 13, 10:34 pm

Got one this weekend.

ldsant · Jan 14, 13, 10:40 pm

I am with others. Just make it an extension of the "green" initiative that many of the hotels have going on. Why waste the paper?