Programs: Priority Club Platinum Ambassador, Club Carlson Gold
Posts: 71
I was treated like a criminal on my SPG stay
I had a problem with my resent stay in one of the SPG hotel.
On my check out i was asked the usual question "did you have something from the mini bar?"
I answer "No"
But the check out employee insist that somebody have go and check ???
I ask if this is necessary and she said yes.
So i have forced to wait 5 more minutes, so they can send somebody upstairs to check.
I have never been tread this way in a hotel before.
I am new to SPG and i don't know the program and don't have much of experience with it.
So is this standard SPG procedure to tread their customers like criminals?
This minibar check happens quite often especially in Asia. To send someone to check that you didn't leave anything behind-is the official line but the minibar is really the reason.
This is a waste of time. Why cant they just check afterwards and then bill it?
For a very good reason: Because people deny afterwards that they had something. I have a full understanding for the hotels to check the minibar at check out!!!
Programs: SPG Plat, BA Executive Gold, Skywards Silver
Posts: 1,877
Quote:
Originally Posted by TallestHotelInJapan
For a very good reason: Because people deny afterwards that they had something. I have a full understanding for the hotels to check the minibar at check out!!!
Ok but why ask the guest? Why not just send someone and check without asking?
This happens in most hotels in Asia. You can call them before you step out of the room to have your bill ready. They will send someone to check immediately but you won't have to wait at the front desk
When traveling in China they will send someone up and go through everything in the room to make sure nothing is missing or that you left something behind. IMHO this is good.
My experience with about one hundred different front desks in China is as above, and if you'll look in the hotel information notebook/folder, if you are in a lower quality/much more local (probably not Western-branded) hotel, there is a huge list of "prices" for many items in the room. "Prices?" Well, just in case you ruin the vase, switch for a random light that doesn't work anyway or duvet cover, you'll then know what you have to fork over. Might explain also why the same aforementioned category/type of hotel requires a hefty deposit at check-in, though it seems to vary widely. I've been asked for anywhere from ¥200 to ¥800, just for one night! Sure, some newer/Western hotels anywhere may make you swipe a deposit anywhere around the world, but a place with the words "Auspicious" and "Lucky" in the title aren't as likely to accept Mastercard...and try finding a caring bank atm depending on where you're staying. Sorry, it went very OT.
I have been in many hotels and i never experienced such thing.
They have my credit card, so why is this necessary.
So if there is a dispute it can be cleared up immediately. Personally, I'd rather have my bill 100% squared away if I'm traveling internationally, as trying to resolve an issue overseas could be tricky and time consuming.
