This recently happened to me at a very expensive hotel in Europe. The excuse they used was that they wanted to make sure we left nothing behind. I spent in the 5 figures on my 4 day stay there, and I felt completely insulted. I had even left a thank you note and a generous tip for the staff and management there just before leaving.
They literally had someone stand and hold the door of the taxi As we were leaving until they got an all-clear. It wasn't the minibar they were concerned with (it was free), but I'm guessing it was some of the artwork/antiques in the room.
Why keep them there if you don't trust your guests?
I don't want to name the hotel because I will be contacting the manager and letting him know how I feel, and I hope I can convince him to either change the policy or at least do it more discreetly. Everything else about the hotel was fantastic.
I would think that naming the hotel and talking to the manager are 2 different things. One is after the fact; the other is to forewarn others. Why not name the hotel (or at least the city) so that others become aware of the policy there and thus either avoid the hotel or know what to expect.
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This is done in quite a few hotels around Asia (and that does not include China for my case as I don't travel there). Thailand, Vietnam, Indonesia. They do it in a very friendly way though and it does not shock me at all.
It's done at the beginning, you greet the desk agent, give him or her your room number. Housekeeping is called straight away and while the agent pulls out your bill and ask you the usual "how was your stay with us?" and "did you consume anything from the minibar?", the room is checked and all confirmed to the front desk.
As people said before, I'd rather they do that in front of me than me finding out a week later that I've been charged a Coke or a Whiskey... it's a pain to then call or email them to sort these things out.
Minibar is a loss center for hotels, it's there but not that many people use them. It consumes electricity, needs to be checked or refilled by staff, they hardly make any money out of it.
It's done at the beginning, you greet the desk agent, give him or her your room number. Housekeeping is called straight away and while the agent pulls out your bill and ask you the usual "how was your stay with us?" and "did you consume anything from the minibar?", the room is checked and all confirmed to the front desk.
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I don't think that call was to check your mini bar; and recording mini bar consumption is not the job of housekeeping, more likely room service which is unlikely to have the manpower to check each time a guest checks-out ...
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I would think that naming the hotel and talking to the manager are 2 different things. One is after the fact; the other is to forewarn others. Why not name the hotel (or at least the city) so that others become aware of the policy there and thus either avoid the hotel or know what to expect.
Agreed If this hotel has a master thread this is something that should be added there so people know what to expect in advance.
Quote:
Originally Posted by bacook
Was the OP arrested? That's usually what happens to criminals.
Exactly! That's why I asked the questions I asked up thread.
