Called Amex at 1-800-926-0143 - couple of automated screens and navigated to "cancel a card."
After the rep pulled up my account I told them I was happy with the SPG card but was surprised to see the card renewal fee go up to $65 and was wondering if they could waive it or help me out with the fee.
The rep first stated all of the benefits of the card (SPG points, sheration extra night, ect) and I said those were great but the fee was a problem.
Rep then offered either $50 credit or 5K points.
I went with the 5K points. Total spend on my card is about 50K per year if that helps you with your point negotiations.
Programs: AA 2 MM LIfetime Platinum, SPG Gold, Hilton Gold, BA
I have gotten no where. $10 or 1000 pts. seems to come up on my account. This phone number is business but mine is not. i am trying for a third time. third time did not work any better. Perhaps newer people are getting it because there is more chance that they will really cancel???? Have had the card since 99. I'll try again another time. My renewal was in February.
Called to cancel the card and told them I was cancelling because of the annual fee. They offered other no-fee cards first. Then they offered 1,000 points, but I didn't think that was worth $65, so I went ahead and cancelled. For me, the breakeven point would've been 3,000 points. I did not ask to speak with a supervisor.
I should also add that I don't spend much on the card, so there might be something to the theory that the annual spend has an impact on the offer.
Rockin' a little harder now.
Last edited by wildway; Jul 1, 11 at 5:43 pm..
Reason: To add more info.
I called and was offered 1,000. The CSR said that was as high as he was authorized. I mentioned that a "friend" had received 5K points. He put me on hold for a few minutes and came back with 3,000 points. Hey, I'll take it!
Thanks to having read about this tactic on FT, I was able to get 3,000 starpoints in appreciation for my decade of loyalty to Starwood Amex. That is worth at least as much as the $65 annual fee, so card is basically free. I guess in this environment it's easier to make an existing cardholder happy than to lose that business to a competitor, so kudos to Amex for recognizing that.