My renewal fee hit last month. I called and requested they credit the renewal fee. They said they couldn't do this but offered 9,000 SPG points. The points posted in about five days.
Programs: SPG Plat, PC RA, HH Gold, Taj IC Gold, 9W Plat, DL Silver
Posts: 18,703
Quote:
Originally Posted by GB
My renewal fee hit last month. I called and requested they credit the renewal fee. They said they couldn't do this but offered 9,000 SPG points. The points posted in about five days.
My renewal fee hit last month. I called and requested they credit the renewal fee. They said they couldn't do this but offered 9,000 SPG points. The points posted in about five days.
seriously?? 9000 points? Jeez--did you have to negotiate to that number & are you a big spender on the card?
got offered two thousand points or $10 credit. Do not use the card too much since I stopped traveling. I was seriously considering canceling the card, and this made me stick around for a little longer.
I was offered $20 reduction in yearly fees (down to $45 as it was last year) as well as 5000 starpoints. No way to get 9000 points, tried it hard however unsuccessful.
Are you guys calling AMEX at 1-800-926-0143 or SPG at 1-888-625-4988?
The reason I'm asking is that I just called AMEX and the first rep. said she would have to xfer me to the retention dept. Fine. That rep. offered to give me a $25 credit but could not offer ANY extra points. I asked to be xferred to his supervisor. She came on the line and said she had NO authority to add points to my account. It just wasn't possible. She could offer me a small credit but SPG is the only one that can add points. I said "thanks" and hung up.
I'll call again but wanted to make sure who you all are calling. I'm assuming it's AMEX and not SPG. But assuming can be a bad thing.
Programs: UA 1K, US 1MM SP, Starwood Platinum, Hilton Diamond, Hyatt Plat
Posts: 1,393
I called AMEX, 800-297-1000, to pay my bill. After the agent took care of the payment, I asked about points and was given 3,000 points. Thanks for the thread, or else I'd never have received the 3,000 Goodwill SPG point.
I called AMEX, 800-297-1000, to pay my bill. After the agent took care of the payment, I asked about points and was given 3,000 points. Thanks for the thread, or else I'd never have received the 3,000 Goodwill SPG point.
I don't GET it. I've called the above # & the # on my card & talked to four diff. CSRs. The best I could get was a $20 credit. They all said they did NOT have the ability to add SPG points to my acct. They could only issue a small credit. One super. I spoke to said the same thing. Help me out, please.
Programs: UA, AA, Priority Club Platinum, SPG Gold, Hilton Gold, Club Carlson Gold, Marriott Silver Elite
Posts: 558
Quote:
Originally Posted by philemer
I don't GET it. I've called the above # & the # on my card & talked to four diff. CSRs. The best I could get was a $20 credit. They all said they did NOT have the ability to add SPG points to my acct. They could only issue a small credit. One super. I spoke to said the same thing. Help me out, please.
I've had 0 luck as well so far. Spoke to a regular CSR yesterday, put me on hold for about 5 minutes and said they couldn't do anything about the annual fee... no waive, no reduction, no points. Then today, I spoke to someone from the retention department, and again, came back and said sorry nothing they can do. He said to call back after the annual fee as posted and see if they can do anything about it (not sure how that would be different from doing it now?).
I'm not a huge spender on the card, but have put maybe $10,000 on the card in the past 11 months or so.
I had the same experience canceling my card yesterday. Despite being a cardholder since 99 and spending enough per year to retain Gold status (and then some) since they implemented that benefit, was only offered the $20 credit.
I am not traveling as much as I used to, and the last several years at SPG properties have not really experienced anything special with Gold status -- especially when redeeming my reward nights. So a few months ago I shifted all my spend over to my Costco Amex and Marriott visa in anticipation of canceling the SPG Amex. But I would have kept it if offered any of the combination of offers in this thread (i.e. I was fine with the fee at $30, so anything that basically took it back to that level).
Had a nice long conversation with the CSR (retention I think) about the card and SPG program. Explained my experience with the program lately, feelings about the fee more than doubling, change in travel patterns, and that my other hotel cards come with a free night at renewal. She kept highlighting the 3rd night free at Sheraton as the main benefit of the card!
My issue may have been that I have another Amex that I still spend a fair amount on. In any case, as of today am no longer an SPG Amex cardholder. Will probably reapply in a few years - ends up giving me more benefits overall and in the meantime I will probably look at another Amex product (perhaps a return to Hilton!).
I don't GET it. I've called the above # & the # on my card & talked to four diff. CSRs. The best I could get was a $20 credit. They all said they did NOT have the ability to add SPG points to my acct. They could only issue a small credit. One super. I spoke to said the same thing. Help me out, please.
